Contact Center Quality Management Featured Article

Two powerhouses in the contact center industry have debuted a new joint venture to further cement their place in the business while helping call centers improve operations.

RingCentral (News - Alert), a leading provider of cloud business communications solutions, has announced the launch of the new RingCentral Contact Center powered by inContact, the leading provider of cloud contact center software. This new integrated offering gives businesses the most innovative contact center service combined with the award-winning RingCentral Office solution.

“RingCentral Contact Center is disruptive with its uniquely packaged simple all-inclusive pricing model, compared to other expensive a la carte offerings within the industry,” the company said in a statement.

“We’re excited to offer the most comprehensive cloud communications solution that now includes contact center capabilities,” said Vlad Shmunis, founder and CEO of RingCentral, Inc. “We are pleased to partner with inContact, the industry leader in cloud contact center software. We believe RingCentral Contact Center, integrated with our Office product, will provide unmatched value and the most innovative solution for businesses.”  

Marco Casalaina, VP of Contact Center Solutions for RingCentral, was equally effusive about the joint venture.

“inContact is the industry-leading cloud based virtual contact solution; we know this firsthand, since we have 500 RingCentral customer-care agents on the inContact solution,” Casalaina told TMCnet. “Also, we share a similar vision and culture; born in the cloud, and addressing the needs of businesses of all sizes with very innovative business solutions.” He went on to say that with this partnership, “We will expand the breadth of our business communication solutions and provide a best-in-class solution for the contact center and the enterprise in which it lives.”

Casalaina went on to list the numerous benefits to prospective customers:

It's integrated, so calls between the RingCentral Contact Center and non-Contact Center RingCentral users are on-net. “Our customers will see one product, one cloud, one bill,” he said.

It's competitive. “Our customers are asking us to price and package RingCentral Contact Center in the same way we do with other RingCentral products, and so we are providing three simple, all-inclusive packages of the RingCentral Contact Center service, all priced extremely competitively.”

It's complete, “…including every feature a well-functioning contact center needs.”

Pricing varies, from $99.99 per agent, per seat, per month, for the basic edition, up to $179.99 for the Ultimate Edition. Full details with particulars are available at RingCentral.com.