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Apple Sued Over iPod Nano Scratches
[February 13, 2006]

Apple Sued Over iPod Nano Scratches

TMCnet VoIP Minute Watch Columnist
 
iPod Nano owners must be furious after finding out that the scratches on the devices' screens are not covered under the warranty offered by manufacturer Apple Computer. At times, the Nano's screen becomes so scratched that the user is unable to even read the displayed image. Worst of all, owners are being asked to pay a whopping US$25 repair fee to get the screen replaced.
 
According to an article published by the Washington Post, a lawsuit has already been filed in the state of "California by a consumer watchdog group that claims the company's popular iPod Nano's screen scratches so badly that it becomes unreadable. The group, the Foundation for the Taxpayer and Consumer Rights, also says Apple is refusing to give refunds, and is forcing consumers to pay a $25 fee to get a replacement that should be free under Apple's warranty. Apple spokesman Steve Dowling declined to respond to the San Francisco Chronicle, saying the company doesn't comment on pending litigation."

 
We own a Nano at home and bought a cover for the device. We ended up tossing the cover because the cover itself caused the screen to scratch. Case in point: the screen is super sensitive. Having in mind the reason why users get these devices (e.g. commuting, exercising, etc.) and how much money these babies cost (almost $300!) these things should not only be scratch-proof, but waterproof, fireproof, babyproof, and also be covered by warranty.
 
The lawsuit does not only seek class-action status, but it also wants the manufacturer to do a recall of the devices, as well as replace all affected Nanos.
 
Apple Computer
 
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Johanne Torres is contributing editor for TMCnet and Internet Telephony magazine. To see more articles by Johanne Torres, please visit Johanne Torres' columnist page.
 

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