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Skytide Latest CRM Whizkid, According to Beagle
 TMCnet Contributing Editor
Skytide, a vendor of analytical CRM products, has announced that it has been selected to receive a CRM WizKids Award from Beagle Research Group, LLC for what Skytide officials term "innovative business intelligence application deployed at Netli," a vendor of web application acceleration and content delivery services.
The CRM WizKids notes emerging companies with products and ideas for the front office market.
The Skytide Analytical Platform is a BI software tool that links traditional and non-traditional data sources to "uncover the hidden details" behind a company's business metrics. Because it operates on data where it resides -- without a data warehouse or any ETL required -- companies can analyze large data volumes in "near real-time," Skytide officials say.
The product can understand complex data from "virtually any source, including semi-structured data such as log files, XML, and HTML ," according to Skytide officials, who add that since Skytide uses XML to tie together different pieces of the BI stack into a small-footprint, virtual technology stack, customers get "reduced cost, complexity and time-to-implement."
Netli implemented the Skytide Analytical Platform to provide its customers with visibility into system performance, while giving its internal operations team insight into network performance, the ability to perform customer value analysis and pinpoint problems.
Denis Pombriant of Beagle Research said Skytide makes a robust BI product "a reality for companies that previously considered themselves too small or without sufficient resources to ever afford" one.
About two years ago -- almost exactly two years ago -- Beagle published their report CRM WizKids: Taking CRM to the Next Level, described upon release as "based on case studies of eleven vendors Beagle considers to be 'advanc[ing] the frontiers of customer relationship management (CRM)'."
The report methodology consisted of Beagle issuing "an open call for submissions" in early Q4 2004 for a study "to identify as many emerging companies and products as possible that fit into the CRM category and that offer new or innovative products to customer relationship challenges."
The vendors and customers highlighted in the report included PAR3 and US Airways, Walker Information and Microsoft (News - Alert) Business Solutions, Interface Software and Duane Morris LLP, Point of Reference and StorageTek, References-Online and Sun Microsystems, NetSuite and Pioneer Organics, Eloqua and Interland, Aplicor and Host.net, Parature and Wasp Bar Code, Salesnet and Harris Corporation, and Proficient Systems and Inter-Tel (News - Alert).
Be interesting to see how many of those companies are still around today, wouldn't it?
David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page. Hypertext Markup Language (HTML) | X | | HTML is a text and graphic editing system like a word processor or markup (to change) language (program). The key to HTML are hyper-text links which are connections to other computer programs, conten...more |
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