Contact Center Solutions from Noble Systems Chosen by BHLM

Noble Systems Corporation (NSC) been chosen by  Blatt, Hasenmiller, Leibsker & Moore, LLC, replacing its existing dialer with the unified Noble platform for inbound and outbound call management.

 

Founded in 1974, Blatt, Hasenmiller, Leibsker and Moore, LLC is a full service collection and creditors rights law firm representing creditors in Illinois, Indiana and Michigan via its Chicago, Bloomington-Normal (IL), Indianapolis and Bingham Farms (MI) offices. The firm chose Noble Systems for installation at 37 agent stations and expects to get a single, integrated solution to manage blended inbound and outbound contacts with IVR and Text to Speech tools for automated outbound messaging. The unified system also includes a built-in database, digital recording, real-time reporting, and integration with the agency’s existing PBX and collections software application.

 

“Noble Systems provides Blatt, Hasenmiller, Leibsker & Moore, LLC with a superior solution for managing our ever increasing call volumes,” said Leon W. Moore, Managing Director of the firm. “The Noble contact center solution is not only robust, but also flexible. It gives BHLM the tools needed to collect in an ever competitive collection environment.”

 

The Noble Systems Contact Center Suite is a comprehensive CIM solution for the multimedia environment. Call center software from Noble Systems helps the companies to control costs and improve efficiencies by providing information management and operational tools to manage blended voice, email, and web-based communications. Their solution combines a predictive dialer and ACD with an open platform, scripting tools, center resource management, and real-time reporting. Noble Systems has a turnkey solution for total customer interaction management for business needs ranging from telemarketing, collections, customer service and market research.

 

James K. Noble, Jr., President and CEO of Noble Systems, asserts that Blatt, Hasenmiller, Leibsker & Moore, LLC has a strong history of superior performance and service.

 

“As a growing organization, BHLM needs a contact center solution with more flexibility for managing blended inbound and outbound collections activities. The integrated Noble solution offers the advanced functionality the Firm needs now, with easy scalability to support its growth. Noble Systems is excited to be BHLM’s contact center technology vendor,” he said.