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Announcing Customer Interaction Solutions Magazine's 2006 Product of the Year Award Winners
[March 14, 2007]

Announcing Customer Interaction Solutions Magazine's 2006 Product of the Year Award Winners

TMCnet News
For Immediate Release - Norwalk, CT, January 4, 2007 — Technology Marketing Corporation (TMC®) today announced Customer Interaction Solutions magazine’s 2006 Product of the Year Award winners.  Customer Interaction Solutions has been the premier publication in call center, CRM and teleservices industries since 1982.
Customer Interaction Solutions editors selected the companies which in their view demonstrate the vision, leadership and attention to detail that are the hallmarks of the prestigious Product of the Year award winners.
"The Product of the Year awards represents the best that this industry has to offer. The companies earning this distinction have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions. These winners are very deserving of this great honor, and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” stated Tracey Schelmetic, Editorial Director, Customer Interactions Solutions.
“Customer Interaction Solutions recognizes the most innovative products each year by bestowing this prestigious award to the most deserving companies.  Again, we are proud to recognize the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2006,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions magazine.  “These companies have proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them.  We’re proud to honor their hard work and accomplishments.”
A full list of Product of the Year winners appears below, and will be published in the January and February, 2007 issues Customer Interaction Solutions magazine ( ).
For more information about TMC and Customer Interaction Solutions magazine, please visit
About Customer Interaction Solutions ®
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial.  Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center.  In fact, 65,000 BPA-audited subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers. 
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer ConferenceVoIP Demo, IMS Expo and Call Center 2.0 Conference. publishes more than 15 topical online newsletters. For more information about TMC, visit (* is an company that ranks Web sites by their traffic levels. Neither nor is affiliated with TMCnet.)
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Aplicor, Inc.
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Spectrum Corp.
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Unica Corporation
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Upstream Works Software
UpStart Agent Operating Environment
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Verint Systems Inc.
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Vertical Solutions, Inc.
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TMC Contact: 

Jan Pierret
203-852-6800, ext. 228

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