TMCnet News
ClientLogic Center Goes Surrey With the Fringe On TopBy DAVID R. BUTCHER, Assistant Editor, Customer Interaction Solutions
ClientLogic, an international business process outsourcing (BPO) provider, today announced the opening of a new contact center in Moore, Oklahoma.
The Nashville, Tennessee-based outsourcing company chose Oklahoma as its new site location citing its “skilled workforce and exceptional infrastructure.” At the Moore facility, ClientLogic will be servicing a world-class provider of travel, membership and insurance services. The customer recently selected ClientLogic based on the specialized, integrated customer management offerings it provides for reducing costs, improving customer retention and increasing revenue per customer.
“We are thrilled to begin a lasting relationship with the community of Moore, Oklahoma, where we will be able to surpass our clients’ expectations with superior customer service,” said ClientLogic CEO Dave Garner in a company statement. This new opening, according to the company’s announcement, “demonstrates ClientLogic’s continued commitment to growth in the United States in order to provide its clients with best-in-service customer care.”
ClientLogic currently has 23 facilities throughout the United States and 47 facilities globally.
The privately held outsourcing provider recently also announced the expansion of its state-of-the-art customer care facility in the city of Siegfried and Roy, or Las Vegas, Nevada, in response to new client wins and the experienced success of its first site. Out of Las Vegas, ClientLogic serves telecommunications, wireless, consumer electronics and satellite entertainment companies.
ClientLogic’s right-shore strategy focuses on partnering with clients to determine their core customer care needs and selecting the service offerings and locations to most appropriately meet those needs. In certain cases, ClientLogic claims, companies have customer service requirements that only contact centers within the U.S. can fill.
“By committing to continued growth within the United States, ClientLogic is demonstrating a clear vision that sees beyond passing trends and into intelligent business strategy,” Garner further said.
For more information about the company and its offerings, visit ClientLogic.
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David R. Butcher is Assistant Editor of Customer Interaction Solutions. To see more articles by David Butcher, please visit his archive.
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