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Contact Center News: VoIP, Nuasis, SureWest, Unity4, Digium Asterisk PBX
[March 01, 2006]

Contact Center News: VoIP, Nuasis, SureWest, Unity4, Digium Asterisk PBX


By DAVID SIMS

TMCnet CRM Alert Columnist

Contact center news for this morning:

Nuasis Corporation, which calls itself "the IP contact center company," announces the signing of a "major contract" with Southwest Gas Corporation.

The Nuasis NuContact Center was preferred by Southwest Gas, Nuasis officials say, "in part because of its ability to manage multiple contact center sites with a single software application." The system will be used to apply common rules, policies and resources across Southwest Gas locations.



Independent telecommunications holding company SureWest Communications announced operating results today for the quarter and year ended December 31, 2005. Total operating revenues grew from $211.8 million in 2004 to $218.6 million in 2005, yielding net income of $6.4 million in 2005 as compared to a loss of $1.1 million in 2004.


In the fourth quarter of 2005, net income was $1.4 million on operating revenues of $53.9 million. In the year earlier quarter, the Company recorded a net loss of $1.5 million on operating revenues of $54.8 million.

Unity4 will deploy Indosoft contact center technology in Sydney, Australia. The computer telephony backbone will be based on the Digium Asterisk PBX.

Indosoft will supply the Dialer technology, integrate a soft-phone into the Unity4 Agent Desktop and co-develop a contact center specific ACD architecture and GUI interface for Asterisk.

The Dialer will provide Predictive, Power and Agent Ready dialing. The IAX2 compatible soft-phone will come with a .NET and can be embedded in a browser.

Dan Turner, Managing Director of Unity4, feels that this fully integrated solution will provide Unity4 with a high level of flexibility and control.

And while we usually don't take the baldest self-promotional statements seriously -- who does? -- you have to admire the sheer chutzpah of a company who puts out press releases with claims like "Unity4 is a leading provider of call center services, with operations in every state and territory of Australia. With a group of great people working in an ideal environment they provide their clients with the happiest, most highly skilled, loyal and responsive workforce in the industry."

David Sims is contributing editor for TMCnet. For more articles please visit David Sims' columnist page.


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