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Convergys Names Veteran David Dougherty as President, COOBy DAVID R. BUTCHER, Assistant Editor, Customer Interaction Solutions
Convergys Corporation, a global provider of customer care, human resources and billing services, has tapped David F. Dougherty to be the president and chief operating officer (COO) of Convergys. Dougherty is currently the executive vice president of Convergys’ Global Information Management Group. In his new role, Dougherty will be responsible for the company’s Customer Care and Information Management businesses.
Jack Freker, president of the Customer Management Group, is leaving Convergys on September 9, 2005, to pursue other interests. Dougherty, a 15-year veteran of the company, will continue to report to Convergys Chairman and CEO James F. Orr.
Under Dougherty’s leadership since 2003, according to the Cincinnati, Ohio-based company, Convergys’ Global Information Management Group returned to revenue growth and improved operating margins. From 2000 to 2002, Dougherty was the chief development officer for Convergys; as well, he was the president of the company’s Customer Management Group (CMG) from 1995 to 2000. While president of CMG, Dougherty more than quadrupled CMG’s annual revenues with an operating margin of 12.3 percent in 2000.
“While we are making good progress in 2005 and we remain comfortable with our 2005 revenue and earnings guidance, Dave’s leadership will allow us to continue to build our growth and profitability while further leveraging our unique customer care and billing value proposition,” said Orr in the company’s announcement.
Steven G. Rolls, executive vice president of Global Customer Management and Employee Care, will become the executive vice president. His new role will make him responsible for Employee Care and Convergys’ recently acquired F&A outsourcing business. Rolls, too, will continue to report to Orr.
Convergys has more than 62,000 employees in 67 customer contact centers, three data centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East and Asia.
For more information, visit www.convergys.com.
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David R. Butcher is Assistant Editor of Customer Interaction Solutions. To see more articles by David Butcher, please visit:
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