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TechExcel Announces UK Office As Part Of EMEA Push
TMCnet Contributing Editor
CRM vendor TechExcel, Inc., which sells what it calls knowledge-centric Application Lifecycle Management (ALM) and support and service software, has announced it has opened an office in the UK to concentrate marketing and service to EMEA.
"Historically the UK has championed global efforts to optimize businesses and IT infrastructure with best practice approaches such as ITIL. We chose to join this rich heritage by establishing our European headquarters just outside of London," said Tieren Zhou, CEO and Chief Software Architect at TechExcel.
Zhou said the investment "reinforces our presence in the EMEA market where we already have a significant customer base."
Company officials say the addition of a UK presence means that the company can now "more effectively support the global customer base and distributors and resellers" by providing a true 24/7 environment. The company is also expanding its direct sales and channel sales development efforts to include EMEA and is actively building distributor and reseller partner programs to further extend its reach.
TechExcel's DevSuite helps enterprises ensure that all knowledge, from feature requests to design diagrams to resource planning, are shared across the various phases of the development lifecycle. The suite is comprised of core components including KnowledgeWise, a system that collects ideas, plans and features across a project based on environment and roles.
TechExcel sells CRM as an advanced product for managing marketing and sales automation and customer support.
At the end of October TechExcel announced the launch of DevSuite, described upon release as "the company's integrated, knowledge-centric ALM suite," engineered for "eliminating the silos of knowledge that exist between different teams and in different locales."
Traditional approaches to ALM, according to TechExcel officials, prescribe that "every phase of software development -- from product concept to strategy, planning to implementation, and finally to verification and delivery -- rely on separate tools and processes. TechExcel DevSuite, by contrast, is built around the best-practices insight that knowledge is central to any product development initiative."
At the launch Zhou said DevSuite was "conceived, designed and implemented using a knowledge-centric architecture, with functional views into the various lifecycle phases. Teams and team members alike now have the knowledge visibility appropriate for their role and environment."
David Sims is contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.
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