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CRM Mexicana Opts for VoIP Contact Center
TMCnet Contributing Editor
AltiGen Communications (News - Alert), Inc., a manufacturer of VoIP business phone systems and call center products, is announcing that CRM Mexicana is "expanding its AltiContact Manager implementation by adding another 800 agents," according to company officials.
CRM Mexicana bills itself as Mexico's largest outsourced call center and personalized customer handling service provider to financial institutions. The company began operating in 2001 with 50 call center agents.
The company liked AltiGen's Call Center for its "rich feature set, scalability and built in self-administration," CRM Mexicana officials say. AltiGen's AltiContact Manager was installed in January of 2003, and the product "provided CRM Mexicana with the capacity for 120 call center agents, and more functionality at half the cost compared to other products," said Hugo Pelayo, owner and CEO of CRM Mexicana.
"In addition, we recognized an additional 90% per month reduction in maintenance costs," he added. Between 2003 and May 2006 the company grew to 1,200 part-time employees staffing 400 live agent positions.
Last month, the company won what officials characterize as "a major contract" requiring CRM Mexicana to expand its AltiContact Manager Call Center installation to support 800 live agents, bringing CRM Mexicana to 3,500 employees and 1,200 live agents by the end of this calendar year.
In late July Network Innovations, AltiGen Authorized Partner Network Innovations was been named to Computer Reseller News (CRN) Fast Growth 100 list for 2006.
Network Innovations has been selling AltiGen phone systems since February of 1997 as a data and networking equipment value added reseller in the Kansas City metro area. NI currently supports and services over 250 AltiGen customers located throughout 22 different states.
Like CRM Mexicana, Network Innovations has found most of their business in the banking vertical market, where they currently service over 75 bank and credit union branch offices.
AltiGen reported financial results for the third quarter of fiscal 2006, ended June 30, 2006 with revenue for the third quarter of fiscal 2006 was a record $4.8 million, a 17% increase, compared to $4.1 million a year ago and $4.2 million in the previous quarter.
Net income for the third quarter, which includes the effects of the adoption of SFAS No. 123R, was $190,000 or $0.01 per diluted share.
David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.
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