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Intrado and XTEND Tackle Enterprise E911 Market
TMCnet VoIP Minute Watch Columnist
VoIP E911 provider Intrado Inc. announced on Wednesday an agreement with XTEND Communications Corp., a provider of Computer Telephony Integration (CTI) and Public Safety Answering Point (PSAP) systems, to market VoIP E911 services. Under terms of the agreement, XTEND Communications will market Intrado V9-1-1 for Enterprise to large businesses that operate and support their own Internet Protocol Private Branch Exchange (IP-PBX) based networks. Intrado had just launched the enterprise market version of its popular V9-1-1 service yesterday.
With the integration of Intrado V9-1-1 for Enterprise and XTEND's Enterprise Alert system, critical E911 support will be available to remote employees who use a softphone to access their company's private network, remote employees who use company assigned IP phone equipment, or others who are networked to their employer's main site.
"Until recently, we were able to provide only a limited level of 9-1-1 services that are required for complex enterprise IP-PBX environments," said Bill Schwartz, XTEND's president. "By teaming up with Intrado, we can deploy a superior 9-1-1 solution to our customers, enabling them to leverage the full value of their IP-based equipment."
The system manages all aspects of 9-1-1 support, from provisioning the caller's current location to routing and delivering the call to the geographically appropriate public safety answering point (PSAP) assigned to handle the emergency. The location and callback number can be updated whether the caller is moving between locations, working remotely or tied to a specific remote location.
"Intrado is pleased to work with XTEND Communications to bring a cost-effective, single-source E9-1-1 solution to enterprises," noted Stephen Meer, Intrado co-founder and chief technology officer. "Together we can help enterprise customers address critical employee safety issues within their IP-based environment."
The VoIP E911 provider announced on Tuesday that it extended its Intrado V9-1-1 Service to include offerings for the enterprise market. Intrado V9-1-1 for Enterprise provides local routing and emergency service response. This will help providers ensure the accuracy of caller and location info, regardless of the complexities found in the enterprise environments, and simplify 9-1-1 deployment.
"Enterprises understand the importance of being able to locate and assist their employees during an emergency and are embracing technology that allows them to do so," said Stephen Meer, Intrado chief technology officer and co-founder. "Intrado offers enterprise customers a proven 9-1-1 solution that can fit within the parameters of their complex networks."
Intrado
XTEND Communications Corp.
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Johanne Torres is contributing editor for TMCnet and Internet Telephony magazine. To see more articles by Johanne Torres, please visit Johanne Torres' columnist page.
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