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RightNow To Salesforce.com: We Were In The Sandbox First
Editorial Director, CUSTOMER INTER@CTION Solutions
Today brought news that on-demand sales and CRM solutions provider Salesforce.com has introduced its Salesforce Sandbox, a new product developing/testing service that allows customers to view a replica of their existing Salesforce deployment regardless of the level of customization or the amount of data stored on-demand across the enterprise. (See this morning's article by TMCnet's Robert Liu for more in-depth information.)
But this is on-demand CRM, and as we've seen this year, no claim can go unchallenged in this particular market segment. Coca-Cola and Pepsi could learn a thing or two from these people when it comes to competitive marketing techniques.
Shortly after Salesforce.com's announcement, on-demand CRM rival RightNow issued a statement to inform the market in no uncertain terms that it has been providing customers with a test environment for their software upgrades and customizations for the last five years. For free. So there.
RightNow, which states that more than half its revenue comes from organizations with more than $1 billion in revenue and large government and education accounts, said that it "has more experience delivering enterprise-class on demand CRM than any other vendor in the market today."
The company also believes that it is unsurpassed in "mission critical on-demand CRM" for a number of reasons. RightNow, unlike Salesforce.com, can deliver its solution either hosted or premise-based, depending on customer needs. RightNow also offers its "Upgrade-on-Demand" feature, which allows customers to upgrade whenever they choose. The company also believes that its security precautions are an improvement over those of Salesforce.com, since RightNow uses separate databases for each customer. Finally, the RightNow solution offers a full diagnostic dashboard to offer customers what it calls "better control of their applications than if they were in their own data center."
“RightNow Technologies is the leader in mission critical on demand CRM. We give our customers the ability to upgrade when they choose, the choice between on premise and hosted, and a full diagnostic dashboard to monitor their applications. More than half of our customer base is organizations with more than $1 billion in revenue and large government and education accounts.”
TMCnet is waiting with bated breath for Siebel to issue its two cents on the subject, and will make sure you hear it just minutes after we hear it.
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