Pivotal CRM Announces New Customer

Pivotal Corporation, a Customer Relationship Management vendor and the CRM division of CDC Software, the enterprise software company of the Chinese-owned CDC Corporation, has announced that Julius Baer Investment Management LLC, a US-registered investment advisor wholly owned by the Julius Baer Group, has selected Pivotal CRM software.

The company is using the CRM product within its Institutional Asset Management Group to ensure consistent client service.

"Given the scope of our institutional business, using a centralized CRM system is essential," said Tony Williams, chief executive officer for Julius Baer Investment Management LLC.

Pivotal's CRM for financial services is designed to provide one corporate repository for information, instead of companies relying on disparate systems in order to meet regulatory requirements. It also has tools to help manage deals, forecasts and request for proposals.

Chinese-owned CDC is seeking to add to its Pivotal CRM division, having announced last week a new proposal to the board of directors of CRM vendor Onyx Software for a strategic transaction that would combine Onyx Software with CDC Software.

CDC Software management is now awaiting a response of Onyx's board of directors. Onyx said it would review the proposal.

John Clough, chairman of the executive committee for CDC Corporation and vice chairman of the board for CDC Software, said CDC Software still really, really wants to acquire Onyx for its Pivotal CRM division.

"The benefits to shareholders and customers are clear and substantial," said Clough, ticking off complementary industry specialization, products, geographic markets, sales channels and marketing strategies: "On virtually parallel paths, Onyx and Pivotal pioneered the mid-enterprise CRM markets and by joining forces, we have the opportunity to become an even more significant force in the industry."

Hong Kong-based CDC had offered to combine all the assets of CDC Software with Onyx, and $50 million in cash, for a majority of Onyx's common stock, keeping Onyx a publicly-listed company. Onyx's management announced right around New Year's Day 2006 they were rejecting the deal.

David Sims is contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.

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