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Resource Dynamics To Use Sage's ACT!
TMCnet Contributing Editor
Resource Dynamics, a vendor of add-on software and solutions for ACT! since 1995, has announced that Tele-Support HelpDesk supports the new ACT! by Sage 2007 (9.0) contact and customer management product family from Sage Software.
Tele-Support HelpDesk tracks calls, from inception to resolution. Users can track inquiries from inception to resolution. Features include priority escalation with e-mail notification, knowledgebase, customer status lookup, contract tracking, known issues database, inbound/outbound html e-mail processing and reporting.
Tele-Support HelpDesk runs over a LAN or over the Internet from any workstation.
"Tele-Support HelpDesk is designed to help expand an ACT! user's customer service and support capabilities by enabling additional efficiencies for help desk and call center focused activities," said Brandon Balsley, senior ACT! product manager, noting that it's one of over sixty products ACT! Add-on partners have designed.
ACT!, introduced in 1987, is used by over 2.5 million registered users and more than 35,000 corporate customers, according to Sage officials.
In July Sage announced that Mediware, a vendor of clinical information systems for health care organizations, will use ACT! by Sage Premium for Workgroups.
Mediware has 41 employees who'll use ACT! and implement Handheld Contact for ACT!, an add-on which lets ACT! feature on BlackBerry (News - Alert) handheld devices, for use by its mobile sales representatives.
Mediware uses the Topline Dash Manager ACT! to monitor which accounts sales representatives are calling into and when they are meeting with customers. "We wanted to make it easier for any sales rep from any division to cross-sell products," said Christine Gofron, sales administrator for Mediware.
David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.
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