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Talisma Announces Progress with CIM
 TMCnet Contributing Editor
Talisma Corporation, a vendor of Customer Interaction Management (CIM) products, has announced that it signed a company record 266 new customers in 2006, exceeding the new customer count of the previous five years combined.
In addition to signing 63 new customers in the fourth quarter of 2006, Talisma has achieved "nearly 100 percent revenue growth in the past two years," according to company officials.
The most recent companies to join Talisma's customer base include Acclaim Games, Act Soft Inc., Applied Voice and Speech Technology, Ellie Mae, Frost National Bank, Group NBT, Hilton Hotels, Lillian Vernon, National University, P&O Ferries, Vocera, and Whitepages.
In the fourth quarter of 2006, Talisma announced that Talisma CIM 8.0 would be available early this year. The latest edition of the suite contains two new products, Talisma VoIP and Talisma Campaign, which organizations can use to engage customers and prospects to "enhance their experience, improve service quality, and uncover new business opportunities," officials say.
The CIM 8.0 version includes enhancements to Talisma Chat, E (News - Alert)-mail, and Knowledgebase.
Last week Talisma announced that WildBlue Communications, a vendor of satellite broadband Internet services, has selected Talisma Chat, Talisma E-mail, and Talisma Knowledgebase, which are unified by the Talisma Customer Interaction Hub.
"With Talisma Knowledgebase, WildBlue has already begun to see the impact that Web self-service can have in terms of cost savings, and increases in agent productivity," said Floyd Turner, Senior Manager of Customer Care, WildBlue Communications.
Talisma will help WildBlue Communications' 200 customer service agents improve day-to-day operations used to assist customer inquiries. Additionally, WildBlue customers can access Web self-service provided by Talisma Knowledgebase, or they can even escalate the interaction by initiating a live chat session with an agent through Talisma Chat, or by submitting an email request routed to the most appropriate agent through Talisma E-mail.
In December Talisma announced that Speakeasy (News - Alert), an independent broadband services company, selected Talisma Knowledgebase to "improve customer service for its more than 40,000 customers," according to Speakeasy officials.
David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page. Voice over IP (VoIP) | X | | A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |
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