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By Cindy Waxer

TMCnet Contributing Editor

 

Envox Worldwide’s recent product enhancements promise to help service providers create cost-effective VoIP-based IVR solutions. A global provider of voice solutions, Envox has introduced Envox 6.3, the latest version of its communications development platform. Envox 6.3, which has been certified by the VoiceXML Forum, aims to significantly reduce the time, cost and complexity of developing and deploying a wide range of open, standards-based voice solutions including interactive voice response (IVR) and enhanced self-service, call center, alerts and notification, voice portal, carrier service and enterprise communications.

Key capabilities of the Envox Communications Development Platform include a graphical programming environment that reduces development time by 50 percent or more; the flexibility to implement voice solutions in IP, TDM, and mixed networks; an embedded VoiceXML browser for seamless execution of VoiceXML scripts and applications; numerous integrations for leading telephony and speech products, including the natural language speech recognition technology from Nuance (News - Alert); and powerful management tools for easily configuring, monitoring and managing large-scale deployments.

With the introduction of Envox 6.3, the platform now supports Intel (News - Alert) NetStructure Host Media Processing (HMP) software release 2.0, which enables customers to deploy voice solutions in IP environments.



“Envox 6.3 is the most advanced version of our communications development platform yet,” said Mark D. Flanagan, president and CEO of Envox Worldwide. “Without question Envox 6.3 is the clear price/performance leader in the IVR market today and we expect it to become the platform of choice among those creating VoIP-based voice solutions.”

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Cindy Waxer is a Toronto-based freelance journalist specializing in business and technology. She has written for publications including TIME, Fortune Small Business, Business 2.0, Computerworld, Canadian Business, and Workforce Management. To see more of her articles, please visit Cindy Waxer’s columnist page.

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