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Verint Receives Multimillion-Dollar Order From Wireless Provider
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
If you're like me and think that wireless providers can use all the help they can get in the customer service department, this morning's news bring hope in the form of a product adoption (though we're not sure for which wireless provider).
Verint Systems Inc., which provides analytic software-based solutions for communications interception, networked video security and business intelligence, today announced that it has received a multimillion dollar order for its ULTRA suite from a large U.S. wireless communications company (who shall remain nameless). The new communications customer will be deploying Verint’s ULTRA solution and its speech and data analytics across about 15 contact centers to help enhance the service it provides to customers across the U.S.
“Our ULTRA solution is designed to help large-scale organizations improve business processes across their entire enterprise, including their customer-facing and back office operations,” said Dan Bodner, Verint’s President and CEO. “Our significant experience working with telecom companies has provided us with a deep understanding of their challenges and we are committed to the continued development of innovative actionable intelligence solutions for the communications industry.”
ULTRA and its Analytics suite were designed to "drive total quality" by enabling organizations of all sizes to more cost-effectively capture all customer interactions and extract actionable intelligence (in the form of real-time data) from customer interactions taking place via telephone, voice-over-IP, e-mail, chat or agent-assisted co-browsing. Easier access to all customer data through ULTRA’s Web-based desktop portal can help enterprises use what they learn from customer contacts to optimize their processes, increase their productivity, comply with risk management requirements and improve service to their customers.
For more info, visit www.verint.com.
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Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles by Tracey Schelmetic, please visit the archives.
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