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Children's Sanctuary Taps Avaya for IP TelephonyTMCnet VoIP Minute Watch Columnist
Victory Junction Gang Camp, a year-round sanctuary for children with chronic medical conditions and serious illnesses hired Avaya in order for the IP telephony provider to connect its camp buildings and medical facilities serving children across a 72-acre campus. Avaya announced this partnership on Wednesday morning.
With Avaya's IP network in place, a camper's parent or primary care physician will be able to quickly reach a child's attending physician at Victory Junction child's condition inquires, provide medication information or answer time-sensitive questions about a child's illness. Specifically, the Victory Junction Gang is using Avaya Communication Manager running on Avaya S8500 Media Server to integrate telephony call processing, call control, Modular Messaging, contact center functions, and to support both circuit-based and IP-based telephony. They now have 155 end points, 80 of which are IP telephones. Avaya provided consultation services to help design and install the converged network across the camp's entire campus.
Victory Junction's mobility capabilities are now powered by Avaya Extension to Cellular, an IP-based application that extends calls made to the users' desktop phone to a cell phone, along with key enterprise telephony functions. It is used by physicians, nurses, counselors and other camp associates to gain one-number portability and remain reachable wherever they go, inside or out of the campus. This feature eliminates callers having to wait through numerous transfers just to reach a voice mailbox.
"Our goal is to give children who are ill an adventurous and life-changing experience, and having reliable, high quality communications is an essential part of our vision," said Petty. "Avaya really stepped up to the plate by providing us with the IP solutions and consultation services we need to keep communications operations running smoothly, and helping to ensure that counselors, parents, children and doctors remain connected at all times."
The Avaya IP network will support the camp's communications across 32 buildings year-round for recreational and education activities, including the high summer season, when more than 1,200 children come to the camp.
"When we sought out a high-quality, low maintenance network solution to deliver a mission-critical communications infrastructure, one that crosses across our entire camp's hills, swimming pools, facilities and cabins, Avaya was our top choice," said Wes Carper, IT director for the Victory Junction Gang Camp.
Avaya made news on Monday when it announced it was chosen by FTD, a flower delivery service based in Sherwood, Ark., in order to integrate Internet telephony into its contact center operations.
The new agreement called for Avaya to provide its Customer Interaction Suite of contact center applications powered by the company's Communication Manager IP telephony software. These two components will enable FTD's contact center support up to 500 agents who serve as customer service reps answering the phone and receiving orders from customers across the U.S. The new system will also allow Avaya media servers and gateways host the apps at the new contact center and support FTD's business continuity plans for its operations.
Avaya Inc.
Victory Junction Gang
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Johanne Torres is contributing editor for TMCnet. To see more articles by Johanne Torres, please visit:
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