[November 09, 2005]

Disaster Recovery for the Call Center Focus of Upcoming Webinar

Norwalk, CT, [November 7, 2005] — Technology Marketing Corporation (TMC), in conjunction with Nuasis Corporation, will present a free Webinar discussing new disaster recovery options to help contact centers get up and running immediately following hurricanes or other disasters. The Webinar, titled “A New Look at Disaster Recovery for the Call Center: VoIP Delivers a Better Solution”, will take place Thursday, November 17th at 11:00 am PST.

The call center is mission-critical to many companies. Any extended outage will have a direct and measurable impact on company revenue and customer relationships. These issues have been highlighted by hurricane Katrina and other recent events. This free Webinar helps companies re-evaluate their plans to recover from future disasters.

“When companies cannot communicate with customers, they lose money and customers are done a disservice. Call center continuity planning is essential in every company that speaks directly with their customers. We are proud to be working with Nuasis on this webinar to help educate the world on the importance of system availability in the call center,” explained TMC president Rich Tehrani.

According to Nuasis and as recently experienced by its Gulf Coast-based customers who were directly affected by Hurricane Katrina, VoIP can play an important role in disaster recovery and risk mitigation. With the latest software-based distributed contact routing systems, companies can:

• Ensure ongoing system availability, even during a crisis;
• Support agents in provisional remote locations far from your ACD;
• Easily redirect voice traffic in response to changing needs and resources;
• Flexibly distribute calls to home-based workers and/or third-party contact centers; and
• Deploy redundant system capability at lower cost.

Webinar attendees will find out how Nuasis customers are taking advantage of the NuContact Center's distributed architecture — and how you can similarly protect your company and service customers without business interruptions.
Registration is now open at http://www.tmcnet.com/Webinar/nuasis/new-look-at-disaster-recovery-for-the-call-center.htm.

About Nuasis:
Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company’s product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. It competes against call center products offered by companies like Nortel (NYSE: NT), Avaya (NYSE: AV) and Cisco Systems, (Nasdaq: CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis (650) 318-2200 or visit www.nuasis.com

About TMC®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also tests new products in its own on-site laboratories, TMC Labs. TMC also produces The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 20 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.