BPO Firms in India to Expand in Other Countries
TMCnet - The World's Largest Communications and Technology Community
TMC Launches New Sites ::  NGC  |  4GWE  |  Green Tech  |  Satellite  |  IT |  ITEXPO  |  Healthcare  |  Smart Grid  |  M2M  |  Smart Products  |  AstriCon News  |  SATCON News
TMCnet CHANNELS
#1 VoIP Enabler: Risk-free, Quick & Easy Deployment
Advanced Carrier Services
Appliance Deployment
ATCA
Auto Dialer
BPA (3rd Party Remote Call Monitoring)
Broadcast Modulator
Business Phone Systems
Business Process Automation
Business VoIP
Call Center
Call Center Certification
Call Center Digital Signage
Call Center Furniture
Call Center Hiring
Call Center Management
Call Center On Demand
Call Center Outsourcing
Call Center Scheduling
Call Center Software
Call Center Solutions
Call Center Training
Call Center Workforce Management
Call Monitoring
Call Recording
Communications Enabled Business Processes
Conference Call
Conferencing
Contact Center Headsets
Contact Center Software
CRM Software
CRM Solutions
DID/DDI
Digital Signage
e911
E911 Hosted Solutions
Email Archiving
Email Server
Enterprise Fax over IP
Enterprise VoIP
Ethernet Extender
Fax
Fax Over IP
FoIP
HD Conference
Hosted Contact Center
Hosted Exchange
Hosted PBX
Integrated Communications
IP Fax
IP Multimedia
IP Phone Maker
IP Phone System
IP Phones
IVR
Lead Management Software
Master Agent
Mobile Management
Mobile Unified Communications
Mobile Video
NEBS
Network Installation
Open Source CRM
PBX PCI Adapter
Phone Systems
Portable Satellite Antenna
Predictive Dialer
Sales Software
SATCON
SIP
Speech Recognition and Text to Speech
Telecom Cost Management
Telecom Expense Management
Telecom Lifecycle Management
Telecom Training
Telemarketing Software
Telepresence
Testing IP Services
Virtual Call Center
Virtual Office
Virtual PBX
Virtual Receptionist
Voice Broadcast
Voice Management
Voice Over IP
Voice Peering
Voicemail Replacement
VoIP Call Recording
VoIP Contact Center
VoIP Developer
VoIP Gateways
VoIP Monitoring
VoIPSwitch
Web Conferencing
Web Meeting
Wholesale VoIP
Wireless Expense Management
Wireless Management
Workforce Management
Workforce Optimization
Share
TMCnews
[February 16, 2006]

BPO Firms in India to Expand in Other Countries

TMCnet Contributing Writer

Riding on the wave of the BPO boom has suddenly become tough. Areas of India which were once prospering due to huge investments by companies are now facing competition from countries like Mauritius, Philippines, Malaysia, Canada and Ireland. These nations are currently pursuing the big names in the Indian BPO scene, like TCS and Transwork, to get them to set up new facilities on their grounds.



These Indian BPO companies are discussing possible investments on foreign shores, assured by the financial and political support offered by other governments. Experts say that acquisitions in the Philippines, Thailand or Malaysia will work to the Indian BPOs’ advantage, given the tremendous growth in value terms. This also delivers a strong message to the global companies that Indian BPOs can also function as MNCs outside the country.

Even though the cost of manpower is around 10 to 20 per cent higher in China than in India, due to higher social security costs, companies like TCS are impressed with the commitment of the administrative machinery and the political system in China to develop the information technology sector. Moreover, the Chinese are offering huge office developments and electric power at competitive rates.



The relatively small size of BPO firms in India can be a hindrance, say some experts. Without scale, it is not possible to bring in higher-end contracts. Larger providers like ICICI oneSource and WNS are evolving into large-scale generic plays with global delivery and front-end operations in all the three major markets - the U.S., Europe and Asia-Pacific.

ICICI oneSource has centers in the US and UK, and many other companies have started operations abroad as well. TCS has a centre in China and HCL Technologies has a large office in Ireland. These companies are also looking to expand their operations in South East Asia. They want to have BPO centers to address their non-English speaking clients. Some companies plan on opening centers in Central America and central Europe to serve Spanish and French customers.

Anuradha Shukla is contributing writer from India. To see more of her articles visit her columnist page.

[ Back To TMCnet.com's Homepage ]
Discussions:
Be the first to post a comment on this page!
 
By  
TMCnet
+ Add to the Discussion
Bookmark mobile.TMCnet.com on your mobile phone now to stay on top of the latest tech news.
TMCnet Videos
Featured White Papers
Featured White Paper RSS feed
10 reasons to switch to an IP PBX
Application Whitelisting: A new security paradigm
SCADA Systems Protection
view all white papers…
Top Stories
Today's TMCnet Top Stories and News Articles
Why DROID Does Not Compete with iPhone … Yet
CTDI Deploys Management Dynamics' RPS On-Demand Solution
Skype on Net Neutrality: An Interview
Durability Important Consideration When Selecting Ergonomic Call Cente…
Conferencing Feature: ROI Proves the Worth of Unified Communications
more of today's top stories...
Related VoIP News
Latest IP Communitions and VoIP News
SuperNet of Ohio Launches New Hosted VoIP Service for SMBs
Ronco Distributes Ascom's Wireless Communication Products
AudioCodes Intros MSBG PLUS an Open Platform for Unified Communications
New Vodafone 360 Samsung M1 Handset Built on LiMo Platform Brings Rich, Personalized Mobile Experience to Customers
Nortel Leverages Amazon EC2, Offers On-Demand Access to Cloud-Based Real-Time Applications

Subscribe FREE to all of TMC's monthly magazines. Click here now.