|
Echopass and Microsoft Expand Partnership to Enhance Call Center and CRM Offerings
TMCnet Contributing Editor
Echopass, a provider of always-on, on-demand, hosted contact center and CRM solutions, has announced the expansion of its partnership with Microsoft (News - Alert) to deliver Microsoft Dynamics CRM 3.0 to Microsoft VARs, resellers and enterprise end users as a hosted solution.
Echopass, an early access program (EAP) participant, is leveraging its expertise in end-to-end hosted applications delivered as a service to incorporate the latest version of Microsoft’s CRM solution into its Echopass™ service integration platform.
Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft Corp. stated that since launching Microsoft Dynamics CRM 3.0 in December 2005, Microsoft has seen tremendous growth and increased interest in their solution at the enterprise level. As a Managed Service Partner and a member of Microsoft’s Hosting Program, Echopass will help Microsoft’s enterprise customers to experience the full benefits of hosted CRM.
Wilson added that as a Microsoft Certified Partner since 2000, Echopass has proven expertise in the integration of contact center and CRM solutions that make them a trusted on-demand provider for Microsoft partners and end users.
Echopass focuses on delivering on-demand contact center solutions and hosted end-to-end services that incorporate and integrate traditional toll free and VoIP call delivery, computer telephony integration, automatic call distribution, work force management integration, interactive voice response, CRM and various other customer-specific applications.
Echopass’s extensive experience in hosting, managing and integrating a range of on-demand CRM solutions for enterprise customers has centered on the financial services, hospitality, health/medical and telecommunications industries. As a SAS 70 certified solution provider, Echopass is positioned to ensure the reliability of processes, internal controls and auditing practices.
To build upon customer confidence in its offerings, Echopass offers the Echopass Service Level Agreement that guarantees the entire platform’s service, availability, customer support, performance and round-the-clock reliability.
According to Vincent Deschamps, CEO of Echopass, the company has seen the demands of enterprise clients evolve as the company was an early leader in hosted contact center and CRM solutions. Because customers require full integration with their CRM and other back office solutions, Echopass has chosen to support Microsoft CRM as a core component within the EchoSystem.
Deschamps also noted that VARs looking to offer Microsoft CRM to their customers will work with Echopass to deliver an on-demand call center that is hosted and integrated with telephony for the work-at-home or centrally located call center agent.
Echopass is strengthening its position in the CRM and call center space by partnering with Microsoft. Echopass is ensuring its further integration into previously untapped opportunities that will increase its market share and better position the company in future competitive situations.
By addressing the needs of the call centers employing work-at-home or centrally located agents, Echopass widens its appeal. With its service guarantee, Echopass creates the perception of a strong service provider. Follow-through is essential and with Microsoft’s partner requirements, it is likely that Echopass performs as promised.
[ Back To TMCnet.com's Homepage ]
|
Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 16-18, 2008. Los Angeles, California.
