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Oracle Answers The Question, "Whatever Happened To Siebel"?
Editorial Director,
Customer Inter@ction Solutions magazine
On-demand CRM providers, fire up your PR machines.
For anyone wondering what the status of the Siebel product is, post-acquisition, there is news today. Oracle (News - Alert) has announced the latest release (version 10) of its Oracle CRM On Demand, which is based on Siebel's hosted CRM application. It was designed, according to the company, to deliver a comprehensive CRM solution that is rapidly deployable and cost-effective, in a secure, hosted environment. Release 10 provides enhanced customization capabilities (which will be outlined below).
According to Oracle, the price is attractive, too. The company maintains that, "Only Oracle On Demand can offer a complete, hosted CRM solution supported by an award-winning global support organization for as little as $70 per user. Terms, conditions, and restrictions apply."
"With today's announcement, Oracle CRM On Demand becomes an even more powerful option for driving sales, marketing and service success, with a fast-to-deploy CRM solution that is easily configurable by business users," said Juergen Rottler, executive vice president of Oracle On Demand and Oracle Support.
Oracle CRM On Demand Release 10 includes enhanced customization capabilities, extended support for sales and service processes, and expanded vertical industry functionality, an increasingly popular trend for CRM companies seeking to sell ready-made product to the big verticals: financial services and healthcare. The end goal was a rapidly deployable, hosted solution offering enterprise-class CRM functionality and requiring little or no support from IT.
New features in Oracle CRM On Demand Release 10 include:
* Enhanced Customization Tools: Users can customize and expand Oracle CRM On Demand to include complementary data by tracking and linking it to standard CRM objects;
* Custom Tabs: embed information and screens from other Web-based applications into a custom tab and perform all operations as if they are in the source system;
* Single Sign-on: access the application without re-entering their logon credentials (a good feature for call centers);
* Enterprise Logon: gives more control in defining logon and logout policies while reducing administrative requirements;
* Advanced list management to create new lists or edit existing lists with context-sensitive help guiding them through correctly defining list criteria;
* Deeper support for sales and service processes;
* Multiple sales processes: define and customize different sales processes across divisions, roles, or opportunity types;
* Assessment scripts to drive sales, marketing, and service best-practices and ensures consistent quality across the organization;
* Expanded vertical and enterprise class functionality;
* Call detailing and smart calls in Life Sciences Edition -- Medical Solution, to easily record the details of account contact calls and record key elements of the call;
* Contact Interests and Advanced Team Collaboration in Financial Services Edition -- Wealth Management Solution to deepen ability of financial advisors to build meaningful relationships with their clients; and
* Advanced Data Management, which includes embedded data management capabilities such as record merge, mass update and batch delete.
Check for more info at www.oracle.com.
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