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Contactual Closes $9 Million Series A Round
TMCnet News
Contactual announced today that it has closed its first institutional investment round with $9 million in Series A funding to support ongoing development of Contactual OnDemand Contact Center, the company’s hosted solution for deploying and operating enterprise-class multi-channel contact centers. The lead investor in the round is Leapfrog Ventures, a Menlo Park, California-based venture capital firm that specializes in early investments in technology companies.
Other investors are well-known private venture capitalists including Don L. Lucas, who backed companies such as Oracle ( News - Alert) Corporation and Macromedia when they were start-ups and was the first chairman of the Oracle board of directors; B.J. Cassin, an early investor in Cadence Design Systems and currently chairman of the board of medical device manufacturer Cerus Corporation; and Ad Nederlof, former president and CEO of contact center software provider Genesys ( News - Alert) Telecommunications Laboratories.
Proceeds from the round will be used to finance continuing enhancements to the Contactual platform, now in its fifth generation with over 500 tenants provisioned at the Contactual data center and additional customers hosted separately by channel partners such as NEC ( News - Alert) in Australia and Vitstage in Japan. The funds will also be used to expand the company’s sales, marketing and channel initiatives.
End users benefit by reducing operating costs through outsourcing of the contact center infrastructure. Contactual is the only provider that can provision a complete system in as little as four hours, operate with any kind of phone infrastructure from PBX to VoIP, and provide integrated email and chat functionality.
“Contactual was the first company to apply the hosted application delivery model to the contact center, and they have established the leadership position in the space,” said Pete Sinclair, co-founder and Managing Director of Leapfrog Ventures. “We believe Contactual’s model will change the contact center landscape because of its cost, flexibility and speed-to-market advantages. Contactual already has a sizeable customer base, multiple revenue streams, and broader functionality than other vendors.”
“The size of this round and the pedigrees of the investors demonstrate a strong endorsement of our strategic direction, our performance to date, and our potential to dominate the industry moving forward,” said Mansour Salame, Contactual founder and CEO. “This will enable us to make the investments required to take us to the next level.”
About Contactual
Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware, software, integration, training and administrative costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC Labs' Customer Interaction Magazine 2005 Innovation Award. For more information, visit www.contactual.com.
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