3rd Wave and Rigpa's VoIP for SMBs

3^rd Wave Consulting and Rigpa Tech have announced a partnership to provide VoIP services for small to medium sized business.

The partnership will use the EM7 Platform, IT ON! and 3G-TX. 3G-TX with IT ON! is immediately available for deployment from Rigpa Tech or 3^rd Wave Consulting.

3^rd Generation Telephone Exchange is one of the first phone systems made specifically for small to medium size business, 3^rd Wave officials claim.  The 3G-TX product line and hosting services are 100 percent customizable and allow integration to voice mail, call logs, report generation, and e-mail “at a fraction of the cost of a typical PBX.”

Because 3G-TX can integrate with key business applications it was quickly and easily integrated with IT ON!, officials add.

IT ON! increases overall system and services availability by monitoring depended services to proactively warn on impending network failures. When deployed, IT ON! auto-discovers devices and related network services, and then automatically correlates them into business efficient categories.

This past January Rigpa announced IT ON!’s availability on salesforce.com’s AppExchange. Using IT ON!, AppExchange participants will have immediate information technology service quality monitoring and management capabilities.  IT ON! provides “on-demand application intelligence for improving customer service and support,” company officials said at the time of the AppExchange launch.

IT ON! for AppExchange is described by Rigpa officials as “an all-in-one information technology service quality management tool for on-demand providers. The IT ON! inter-related databases collaborate to improve service quality. When deployed, IT ON! auto-discovers devices and related network services, and then automatically correlates them into business efficient categories.”

This is supposed to allow greater manageability and flexibility in real-world IT environments. The IT ON! hosted system is built to overcome conventional management tools limitations, which cost too much to support and provide little return on investment.

David Sims is contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

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