Fiserv IntelligEnt Suite Returns High Performance Levels in Oracle Testing

By Susan J. Campbell

TMCnet Contributing Editor

 

Fiserv Customer Centered Solutions, a business unit of Fiserv, Inc., made the announcement today that its IntelligEnt suite of Web-based sales force management, service and business process management solutions architecture is scaled efficiently and delivers high performance levels for financial institutions of all sizes, including clients with more than 10,000 users.

 

The high-volume performance and scalability testing was done jointly with Oracle and conducted independently at Oracle’s (News - Alert) Enterprise Technology Center. The process focused on the architecture of the Fiserv CCS IntelligEnt suite.

 

IntelligEnt is designed as an enterprise relationship system for financial institutions and provides mission-critical information to end users to improve service and drive sales throughout an organization’s enterprise.

 

As an applications framework and business process management engine, IntelligEnt delivers solutions such as Sales Force Management for managing customer and prospect information and driving sales opportunities; Contact Management for use by call centers, branches and back offices to track and manage customer interactions; and Campaign Execution for outbound telemarketing, lead generation and automating service campaigns.

 

Other desktops and applications can also be powered by the Business Process Engine’s software independent of the other options.

 

The testing results are anticipated to create even more demand for IntelligEnt, making it more appealing. As a result, Fiserv should be able to expand into new market segments. John Puccetti, vice president of CCS product and technology group noted that the company’s clients vary in size from small credit unions to very large commercial institutions, so scalability is critical.

 

Puccetti added that in order to ensure CCS has the necessary level of scalability, the company relied heavily on the Real Application Clustering component of Oracle 10g’s Grid Computing solution. The results demonstrated that by simply adding industry standard hardware, the application scaled linearly.

The testing also returned other improvements, including better end-user performance and reduced system resource requirements, according to Puccetti. These results validated that the CCS solutions will be attractive to large organizations while improving the cost effectiveness of the product for clients of all sizes, including credit unions and commercial banks. 

The performance testing approach included the execution of sales and service scenarios that matched real-world activities, including peak volume spikes and cross-departmental interactions.

Jim Olsen, Oracle’s Enterprise Technology Center contributed that CCS’ IntelligEnt product is an extensive suite and Oracle was able to get it installed and configured from scratch the first day. Adding hardware to either the database or application server tier, the application scaled linearly which is pretty good indication that CCS has done a good job on their architecture and design.

The banking industry is one that is growing and changing very quickly and these organizations must be able to handle a growing number of customers and their information. CCS’ IntelligEnt solution is intended to be able to integrate well for any financial institution. The Oracle testing results will only solidify its market positioning.

 

Business intelligence throughout the enterprise is a necessity for any organization that desires to deliver customer service that is better than the competition. With verification from Oracle that their solution is linearly scalable, CCS will likely see an expansion in their market share as their solution will be met with increased demand.

Susan J. Campbell is a contributing editor for TMC and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.