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By Anuradha Shukla

TMCnet Contributing Editor

 

TuVox has launched TuVox On Demand 6.0., which provides conversational voice self-service applications to companies in a software-as-a-service model, void of the need to install or upgrade software. The solution does not require up-front IT infrastructure investment, and users pay only for automated calls and access functionality through a web browser.

The flexible new version manages and updates companies’ speech applications. For companies outsourcing the management of speech applications, they can use a web browser to change key aspects of the caller experience and companies managing their applications with internal resources can use their web browser to access the TuVox Life Cycle Management Suite to update, extend and tune the applications directly.

The web-based capabilities of TuVox On Demand 6.0 enable its customers to manage, update and change key aspects of the caller experience using their web browser. Customers are also given the ability to change or add key aspects of application flow and prompting in real-time.



Additionally, v 6.0 provides a robust web-based reporting and application optimization analytics that offers insight into call trends and caller behavior.

“The new web-based management capability gives enterprises the ability to self-manage their hosted speech applications and be more responsive to dynamic business changes,” said Daniel Hong, senior voice business analyst at Datamonitor in a press release.


More information is available at TuVox.

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