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Avanade Announces CRM With MSFT Benchmarking Study
TMCnet Contributing Editor
Avanade Inc., a technology integrator for Microsoft (News - Alert) enterprise products, has announced the results of a benchmark study of enterprise-scale use of Microsoft CRM.
You're holding your breath to learn if the results are positive or negative for Microsoft, right? I know, the suspense is deadly.
The Avanade test… drum roll… envelope please… "demonstrated the capability of Microsoft Dynamics CRM 3.0 to scale under a medium to heavy sales force load with response times averaging less than 0.5 seconds."
Mike Pazak, vice president of Enterprise Business Solutions at Avanade explained that the benchmarking exercise is part of Avanade's work "to help even the largest customers maximize the value of their CRM investment, and is a response to market demand for extending the success of Microsoft CRM implementations to support more users."
According to Brad Wilson, general manager for Microsoft Dynamics CRM, "We're seeing a strong demand in the enterprise space for CRM solutions that are fast, flexible and affordable." Microsoft owns most of Avanade.
In July Avanade, a systems integrator formed in 2000 in Seattle by Accenture and Microsoft. In July the company announced the appointment of Dale Christian as Chief Information Officer and Richard Stern as U.S. East Region General Manager.
As Chief Information Officer, Christian will direct the continued development and management of Avanade's global technical infrastructure and applications architecture.
A veteran IT executive, Christian spent the last 14 years with Microsoft Corporation where he led a cross-IT organization. Prior to joining Microsoft, Christian spent seven years with Andersen Consulting, specializing in distributed computing systems for the manufacturing and distribution industry.
Stern will direct Avanade operations in the eastern region of the U.S., from Maine to Virginia, including Vermont, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Delaware, Massachusetts, Pennsylvania, Maryland, and West Virginia.
During the benchmark tests conducted at Avanade's Seattle development center, data load was carefully simulated to represent records that would be generated by about a year's worth of heavy sales activity.
Peak-hour benchmark performance highlights with a 3,000 concurrent user test parameter included 22,260 CRM business transactions per hour (you know, like you do in your business on a daily basis), 355-millisecond average response time, zero authentication errors and "66.77 percent database server utilization."
Avanade completed the study using the same methodology as Microsoft-based performance tests that were conducted in the early part of 2006. Avanade set up the benchmarking study to measure the software's performance with minimal customization using a default installation of Microsoft Dynamics CRM 3.0 configured for Web clients only, deployed on three dedicated Web servers.
Tuning was performed to optimize application performance, and Avanade Connected Architecture Infrastructure for .NET was used for optimal configuration of the application infrastructure, including network design, identity and access management, and platform design and deployment.
David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.
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