Applied Voice & Speech Technologies Inc. (AVST) has released a new version of its CallXpress Speech Server that includes a wide range of performance enhancements and new features.
Version 4.8 features a “Call Me Back” command enabling users to dial into the system from any phone and ask it to call back. The system then call the user back at the number allowing the user to communicate with the system while the user’s phone treats it as an incoming call.
In markets like U.K., this feature will result in cost-savings since in these territories incoming cell phone calls are not charged to the user or counted as used minutes.
Another new Text-Reply-with-Voice feature can send preconfigured text messages as e-mails with certain voice commands. The feature which is specifically designed to better communicate with Blackberry users also enables the users to forward e-mails and create new e-mail messages using one of the sorted text messages.
Other key enhancements to CallXpress Speech Server 4.8 include new adaptation to noisy environments, improved grammar commands, and automatic help mode.
AVST designed the new release acting on the specific feedback from AVST’s channel partners and customers. CallXpress Speech Server is based on AVST’s advanced speech module, Seneca. The next-generation unified communications solution is a result of combination of CallXpress 7.8 and Seneca 4.8, and provides speech enabled message access, call completion and personal assistant applications to its worldwide customers.
“Anytime-anywhere communications for the workforce and 24/7 access to the entire enterprise communications infrastructure remain the driving forces behind AVST’s communications applications,” said AVST’s Vice President of Product Management, Tom Minifie in a
press release.
“We continue to research and create more features and enhancements that respond to our customers’ demands for the ability to manage all corporate communications via a single interface, whether they are in the office or on the road,” he added.
The solution will be available through AVST’s reseller channels by the end this month. The Company will provide the users of AVST’s XpressCare the upgrade to CallXpress Speech Server 4.8 for free.
Headquartered in Orange County, CA, AVST has facilities in Seattle, WA and the United Kingdom and has remote sales offices across the United States.
For information, visit
AVST.
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Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.
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