Transera Communications President and CEO to Keynote Premier Technology Event for Contact Centers

TMCnet News

 

Prem Uppaluru to Deliver Address at Call Center 2.0 at San Diego Convention Center in October

NORWALK, CT (October 5, 2006) -- Technology Marketing Corporation (TMC) announced today that Prem Uppaluru, president and CEO of Transera Communications, has agreed to deliver a keynote address at its new Call Center 2.0 Conference, to be held from October 11-13, 2006 at the San Diego Convention Center in San Diego, Calif.

Uppaluru’s address, which is open to all registered attendees, will be held at 9:30 a.m. (PDT) Friday, Oct. 13. Registration for the conference is now open at http://www.callcenter20.com.

Call Center 2.0 is the premier global event focusing on call center technologies, and is expected to attract as many as 2,000 attendees. The event is sponsored by Customer Interaction Solutions magazine, the leading magazine for Call Center executives, celebrating its 25th anniversary. Call Center 2.0 will be collocated with INTERNET TELEPHONY Conference & EXPO, held since 1999 and the world’s largest and best-attended IP Communications trade show, which is expected to attract more than 9,000 attendees.

Uppaluru has more than 25 years of experience in the telecommunications and networking industry and is a proven entrepreneur. Prior to joining Transera, Uppaluru was executive vice president, Voice Portal Solutions, at Genesys, the position he held after Telera, the company he co-founded, was acquired by Genesys. As a result of his efforts, the Genesys Voice Portal products were awarded the top ranking in worldwide market leadership from the Gartner Group for completeness of business vision and ability to deliver compelling value to the marketplace.


“In the call center, there is a new drive to transform customer care into a global operations paradigm that spans organizations, partners, communications networks, technologies and geographies,” said Prem Uppaluru, co-founder, CEO and president, Transera Communications. “On-demand software delivered on top of existing global IP communications networks enables organizations of any size to rapidly deploy a feature-rich call center with a global community of in-house, outsourced, remote, branch office or at-home agents. This new model transcends geographic and organizational boundaries, and allows companies to transform customer care into an engine for increased brand loyalty and profitable business growth.”

Along with Uppaluru’s appearance, Call Center 2.0 features keynotes from Oracle, Vonexus, and Benchmark Portal. In addition, the collocated INTERNET TELEPHONY Conference & EXPO West (www.itexpo.com) features keynote presentations from AT&T (News - Alert), Aculab (News - Alert), Audio Codes, Lucent Technologies, Microsoft, Dash 911, Digium (News - Alert), Ditech Networks (News - Alert), Inter-Tel, Motorola, Nortel, Toshiba, and 8 x8 Inc.

Registration for the conference and trade show is now open at http://www.callcenter20.com. Vendors interested in exhibiting or sponsoring should contact Dave Rodriguez immediately at 1-203-852-6800, ext. 146 or e-mail [email protected].

Press inquiries regarding Prem Uppaluru’s address can be directed to Mostafa Razzak at 23-31 Communications (News - Alert): (646) 442-3361 or email [email protected].

About TMC

Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine, and IMS Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,000 sites in the world by alexa.com*, TMCnet serves as many as one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The Communications Developer Conference, VoIP Demo, and IMS Expo. For more information about TMC, visit www.tmcnet.com.

(*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

TMC Contact:

Mostafa Razzak

23-31 Communications

646-442-33612