TMCnet VoIP Minute Watch Columnist
Network consultancy provider and product test center Miercom announced on Thursday that it awarded the highest score ever recorded in its annual large-scale IP PBX shoot-out to Avaya Inc. Avaya provides a suite of business communications applications, systems and services.
"Avaya pulled out all the stops and has set a new competitive benchmark with the highest score we've ever recorded in our seven years of testing IP telephony systems," said Rob Smithers, CEO of Miercom. "The company's systems and software just keep getting better, and again delivered rock-solid
performance and reliability during this test review." Miercom's test looked at IP telephony solutions based on large-scales systems supporting more than 1,000 stations.
In addition to topping thiscompetition, Avaya recently won awards from Miercom for its IP-based mobility and contact center reporting applications.
In its evaluation, Miercom cited four areas where Avaya deserved special recognition:
- Mobility and WiFi support. Avaya's IP solutions keep workers connected as they move across a corporate campus, travel for business or work off-site.
- Voice-processing sub-systems. Miercom stated that Avaya is "ahead of the competition" when it comes to the quality of voice-processing. This helps companies combine powerful applications integrating voice with multiple media to support next-generation capabilities and services.
- Security features. Miercom notes that Avaya is one of the only the only vendors tested that had real-time protocol (RTP) encryption also running on its IP Softphone. RTP encryption a higher level of security for the Softphone, without sacrificing call efficiency or quality.
- Avaya achieved 100 percent success on call-load tests that flooded the system (36,000 calls per hour over nine continuous hours). Avaya's performance showcases its ability to deliver IP communications featuring quality and reliability businesses expect in their enterprise voice communications.
The Miercom test included two simulation sites, one representing company headquarters and another representing a remote office, connected by an IP WAN link. Avaya also submitted its Avaya Communication its Manager IP telephony software for the test. The software was hosted by an Avaya Media Server that supports up to 12,000 IP stations and by the Avaya G650 Media Gateway at the remote site. The Avaya communication applications submitted for the test included Meeting Exchange for Web-based collaboration and conferencing, and the Avaya IP Softphone with video and SIP-based instant
Messaging (IM).
Avaya made news last month when it announced that it was tapped by Xinjiang Unicom, a Chinese mobile phone carrier. Xinjiang Unicom adopted the Avaya IP Contact Center system to provide services to its users across Xinjiang Uygur Autonomous Region, one of the largest areas in all the province-level administrative regions of China. The carrier serves about 1.89 million of mobile phone subscribers, in addition to clients in other business segments.
For this project, Avaya teamed up with BusinessPartner and Huapu Information Technology Co. to help Xinjiang Unicom migrate its contact center to an IP-based platform. The new system would connect the carrier's headquarters in Urmuqi and 16 other major offices in the region. The contact center currently has 300 seats and can handle approximately 150,000 calls each day. Xinjiang Unicom is the provincial branch company of China Unicom, one of China's largest telecom service providers.
"Avaya is committed to bring leading communications technologies to the contact centers of enterprises to enhance customer services and productivity. Many companies in China have successfully deployed Avaya IP based Contact Center solutions, and in return have become more agile and competitive in the market place," said Pan Xiaoping, deputy general manager of regional sales, Avaya China back then.
Avaya Inc.
Miercom
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