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2007 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine
TMCnet News
Norwalk, CT, July 11, 2007—Technology Marketing Corporation (TMC ( News - Alert)) has announced the winners of the Customer Interaction Solutions’ 2007 Speech Technology Excellence Award. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982™.
Covering call center technology for over two decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI ( News - Alert) integration, to IP-PBXs with remote VoIP  call center agents. The 2007 Speech Technology Excellence Award distinguishes companies who have made significant contributions improving speech applications for their clients.
“Winners of this year’s Speech Technology Excellence Awards have demonstrated to the editors of Customer Interaction Solutions that their products are innovative and are exemplary in the speech technology industry. These products have proven superior capability and ultimately improved the bottom line for customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “The 2007 Speech Technology Excellence Award winners give their customers a competitive advantage over contact centers failing to embrace speech solutions.”
“Speech technology is becoming more prevalent—not only in telephony-based applications, but also in hand-held computers, kiosks and mobile applications. With new products and whole new categories of products in the contact center space, it is tough for our readers to keep up with the latest and greatest products and services,” said Tracey Schelmetic, Editorial Director of Customer Interaction Solutions. “This award really signifies the ‘best of the best’ in Speech Technology and we know our readers will place great value on the award winners.”
2007 Speech Technology Excellence Award Winners
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PGi iRgentSM
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NICE SmartCenter
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VoiceObjects 7
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RightNow Voice
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Qfiniti Assist
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CallMiner Eureka!
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Verint Systems’ ( News - Alert) ULTRA IntelliFind |
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Aspect Quality Management
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bridgeSpeak AR
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SERTAINTY Speech Analytics Solution
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About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY magazine, IMS Magazine and Unified Communications. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.004 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, Call Center 2.0 Conference and the Green Technology World Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
TMC Contact:
Jan Pierret
203-852-6800, ext. 228
### Voice over IP (VoIP) | X | | A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |
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