City of Tempe Provides Information and Call Center Support for Employees

By Susan J. Campbell

TMCnet Contributing Editor

 

In an effort to provide disease management services to employees dealing with asthma or diabetes and are covered under the City’s PPO Medical Plan, Specialty Disease Management Services, Inc., has announced that it has contracted with the City of Tempe, Arizona.

The program, called Experience Health365…Tempe, provides registered nurse care managers who help members manage their asthma and diabetes, 24x7 call center support, health risk appraisals, and education and information materials.

As part of the offered services, Experience Health365 nurses work with members to develop a care plan, make sure members receive timely and proper medical care for their condition and assist the members in understanding and adhering to their doctor’s treatment plan.



In addition, the RN Care Managers monitor the members’ condition, remind them about the importance of taking their medication and education them about how to live healthy lifestyles.

The City of Tempe has recognized the impact on employees’ quality of life when suffering from chronic health conditions like asthma and diabetes. Specialty Disease Management offers a quality disease management program that is not only affordable, but also capable of offering the personal attention that can lead to improved well being and more efficient use of health care services for City employees.

"We are very pleased that the City of Tempe has chosen our Experience Health365 program to provide disease management services to selected employees with asthma and diabetes," said Frederic Goldstein, president and founder of Specialty Disease Management, in a Thursday statement.

"The City of Tempe's commitment to offer disease management to their employees demonstrates an understanding and appreciation of their employees' health care needs as well as a commitment to offering solutions to controlling cost and improving coordination of care."

Through employed, highly trained registered Nurse Care Managers, comprehensive data tracking, patient self-management and education and provider collaboration, Specialty Disease Management Services (SDM) provides telephonic and community-based approaches to disease management.

Based in Jacksonville, FL, SDM consistently demonstrates positive quality, cost, and satisfaction outcomes in the management of individuals with complex chronic diseases. For more information about Specialty Disease Management, call 904.281.0006 or visit http://www.specialtydisease.com/.

The City of Tempe has done well to recognize the importance of paying attention to what employees are dealing with concerning their physical health. Providing these individuals with support such as registered nurses and call center services can help improve their quality of life, while also contributing to a more positive work environment. Such an investment in their employees will be recouped in increased productivity, reduced attrition and a better overall morale.

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.