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Neocase 10.5 CRM Released for U.S. Mid-Market
 TMCnet Contributing Editor
Neocase Software, a vendor of CRM and other customer support software, has announced the availability of Neocase 10.5, the newest version of its customer support offering for the U.S. mid-market.
Neocase CRM, the combination of Neocase 10.5 and Microsoft ( News - Alert) Dynamics CRM 3.0, delivers a CRM product for the full cycle of sales, marketing and customer service operations. Neocase officials say it provides "enhanced functionality that extends Microsoft Dynamics CRM 3.0, creating a completely unified bundle."
Building on the software’s seven core modules, key enhancements integrated into Neocase 10.5 include Improved Asset Management, whereby companies who sell and support products, or who use Neocase 10.5 for internal IT support, will benefit from the flexibility of using additional user-defined fields to describe the product’s configuration and components.
From one core screen, customer service representatives are able to see all associated contracts, accounts, contacts, cases, and components and, as needed, a picture or illustration of the product.
There's also enhanced reporting Capabilities -- the product comes bundled with a variety of standard reports that can be further customized to create and publish general and customized reports.
Because Neocase uses Microsoft SQL Server Reporting Services as its reporting engine, companies using Neocase are able to create ad-hoc and company-standard reports that can be delivered to the screen, to the Web or on paper, as well as combine data elements from other systems and databases.
Last month Neocase announced that William Pollie was appointed president of U.S. and North American operations. He'll oversee activities pertaining to product development, customer and partner relationships, sales, and channel strategy while facilitating communications with Neocase's European division as the company continues its U.S. and global expansion.
Pollie most recently served as the company's SVP of sales. He joined Neocase from Microsoft where he was vice president of Microsoft Business Solutions and led their U.S. field and channel sales organization.
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
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