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Talisma, Bucher & Suter to Partner for Cisco Integration
TMCnet Contributing Editor
Talisma Corp., a leading provider of Customer Interaction Management (CIM) solutions, has announced an alliance with Bucher & Suter, a 2006 Cisco Services Partner award winner. The companies will work together to develop a solution that will integrate Talisma’s CIM suite with Cisco ICM with the help of Bucher & Suter’s Darondo MCAL (multi-channel application link) product. With the integration, Talisma’s interaction routing  and reporting can be done within Cisco ICM.
In addition to this, the partnership will also offer:
--Agent skills management in Cisco ICM
--Integration with other telephony platforms already supported through Cisco ICM
--More interaction blending options through integration
--Tighter enterprise integration
“We’re pleased to enter into this agreement with Talisma,” Martin Wüthrich, CEO of Bucher & Suter, in a statement. “Having worked with Cisco for many years we’ve had the opportunity to partner with many innovative companies, and we count Talisma among them because of their commitment to providing a solution that can truly improve the customer experience.”
“Talisma continues to pursue partnerships and develop technologies that enable businesses to fully reap the benefits of utilizing our solutions,” said Dan Vetras, president & CEO of Talisma, in a statement. “This partnership with Bucher & Suter is the latest step in our mission to remain the world leader in Customer Interaction Management solutions.”
Talisma intends to release the Talisma/Cisco ICM integration in the fourth quarter of this year.
Calvin Azuri is a contributing writer for TMCnet
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