Stream Acquires Zomax's Dublin Contact Center

By Anuradha Shukla

TMCnet Contributing Editor

 

Stream, a global outsourcing company, has acquired the Dublin-based contact centre operation of Zomax, a media and supply chain solutions company. Located in Santry, the site will become Stream's third site in Dublin.

 

The facility will provide multilingual support for clients throughout Europe. With the acquisition of this site, Stream's global reach now includes 29 sites in 16 countries.

 

According to Harry Jackson, Stream's senior vice president EMEA operations, this acquisition offers great opportunities for Stream, its clients and its employees in Dublin.

 

Jackson believes the 420-seat facility provides an infrastructure to allow for Stream's continued expansion. The acquisition of the Dublin facility is the next step in Stream's strategic plan for EMEA growth and the location complements their worldwide Smart Shore support strategy.

 

The company explains that Streams Smart Shore methodology is a consultative approach to site selection based on a given client's unique support needs. Leveraging the company's global infrastructure and locations Stream can determine the best mix of onshore, nearshore, and offshore locations for a client's support needs: based on the product line, the customer set, the contact channels, and the type of support required.

 

Stream is a global provider of technical support and customer service outsourcing. The company's systems and processes provide effective contact center solutions to help clients achieve business efficiencies and provide an exceptional service experience to their customers.