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15th Annual MVP Quality Award Winners Announced
TMCnet News
Presented by Customer Inter@ction Solutions® magazine
Norwalk, CT (January 9, 2008) — Technology Marketing Corporation (TMC ( News - Alert)) today announced the winners of its Customer Inter@ction Solutions 15th annual MVP (Marketing Via Phone) Quality Awards.
Each year, Customer Inter@ction Solutions magazine bestows its MVP Quality Award on companies that have demonstrated the highest commitment to quality, excellence, and customer service. In the end, a select group of contact center industry standouts are honored with gold, silver, and bronze MVP Quality Awards in various categories.
“Every year the sophistication of quality measures that have been introduced to the contact center by the leading-edge companies that apply for our MVP Quality Award are impressive. Over the years, we have seen new technologies adopted and the standards for a quality interaction refined and improved,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “Each of the winning companies demonstrated a true commitment to high ethical standards, stringent policies and challenging goals.”
“It is with great pleasure that we honor these select companies with an MVP Quality Award,” stated Tracey Schelmetic, editorial director of Customer Inter@ction Solutions. “There are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companies’ marketing via phone practices to the forefront of the industry. We will share some of the most compelling items on the winners’ application essays with readers.”
2007 MVP Quality Award
GOLD AWARD WINNERS
APAC Customer Services, Inc.
b-to-c inbound
Deerfield, IL
Cross Country Automotive Services
b-to-c integrated inbound/outbound
Medford, MA
GC Services Limited Partnership
b-to-b and b-to-c integrated
Houston, TX
InfoCision Management Corp.
b-to-c integrated inbound/outbound
Akron, OH
SILVER AWARD WINNERS
ePerformax Contact Centers
b-to-c inbound
Cordova, TN
b-to-c integrated inbound/outbound
Scottsdale, AZ
Hamilton Contact Center Services
b-to-c inbound
Aurora, NE
NCO Customer Management, Inc.
b-to-c inbound
Horsham, PA
NOVO 1
b-to-c outbound
Laurel, MD
Synergy Solutions
b-to-c outbound
Phoenix, AZ
BRONZE AWARD WINNERS
The Connection
b-to-c integrated inbound/outbound
Burnsville, MD
Intelenet
b-to-c inbound and outbound
Plano, TX
Sitel
b-to-b integrated telephony/Web-enabled
Nashville, TN
b-to-b inbound
Seattle, Washington
TELUS ( News - Alert) International Philippines b-to-c inbound
Pasig City, Philippines
Thomas L. Cardella & Associates
b-to-c outbound
Cedar Rapids, IA
About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
Contact:
Jan Pierret
TMCnet
Tel: 203-852-6800 x228
Fax: 203-853-2845
jpierret@tmcnet.com
www.tmcnet.com
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