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Top 50 Teleservices Agency Ranking Announced by Customer Interaction Solutions Magazine
[February 27, 2008]

Top 50 Teleservices Agency Ranking Announced by Customer Interaction Solutions Magazine


TMCnet News
 
Norwalk, CT (February 27, 2008) Technology Marketing Corporation (TMC (News - Alert)) today announced the winners of Customer Interaction Solutions magazine’s twenty-third Annual Top 50 Teleservices Agency Ranking. Customer Interaction Solutions has been the premier publication in call center, CRM and teleservices industries since 1982.


 
Customer Interaction Solutions magazine's exclusive Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, well as interactive inbound, as measured by the amount of billable teleservices minutes companies completed during the past year.

 
“These companies have been recognized as a Top 50 Teleservices Agency because they were able to document to the editors of Customer Interaction Solutions that they are the largest outsourced call center providers in the industry,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
 
“The Top 50 Teleservices Agency Ranking list offers our readers the most honest and reliable ranking of companies.  It is truly the benchmark for choosing large-size, large-capacity teleservices agencies,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
 
Winners of the Top 50 Teleservices Agencies have met the stringent criteria set by the editors of Customer Interaction Solutions.  Billable minutes were verified by the editors for accuracy and reliability.  In addition each agency was required to submit a letter of verification from each of its telephone service providers certifying the number of minutes for which it billed the agency during the 12 month period from November 1st, 2006 to October 31st, 2007.
 
The Top 50 Outbound Teleservices Agencies Rankings are published in the March 2008 issue of Customer Interaction Solutions magazine. Inbound winners will be featured in the April 2008 issue.
 
For more information, please visit www.tmcnet.com.
 
 
OUTBOUND Top 50 Teleservices Agency Ranking
 
CATEGORY A - US DOMESTIC
 
1. Teleperformance (News - Alert) USA  †
 
2. Millennium Teleservices  †
 
3. ICT Group, Inc. *  †
 
4. InfoCision Management Corp.
Ph: 330-668-1400; Fx: 330-668-1401
Year began providing teleservices: 1982
Size of projects accepted: Minimum 500 hours
Type of calling: B-to-B: 10%; B-to-C: 90%
Outbound: 75%; Inbound: 25%
Specialization: political, non-profit and religious fundraising; product/service sales and customer care; volunteer recruitment
 
5. Sitel * †
www.sitel.com
 
6. DialAmerica Marketing, Inc.
 
7. Influent (News - Alert) Inc.  †
 
8. Telvista  †
 
9. GC Services Limited Partnership *
 
10. TCIM Services, Inc. *
 
11. Teleservices Direct
www.teleservicesdirect.com
 
12. The Heritage Company, Inc.
 
13. NOVO 1, Inc.
 
14. Cross Country Automotive Services  †
 
15. Synergy Solutions *
 
16. American Customer Care (News - Alert), Inc.
Ph: 860-267-0686; Fx: 800-267-0846
Year began providing teleservices: 1986
Type of calling: B-to-B: 57%; B-to-C: 43%
Outbound: 57%; Inbound: 43%
Specialization: Customer service and help desk, outbound b-to-b and complete interaction management
 
17. OKS-Ameridial Inc.
 
18. Charlton
 
19. 121 Direct Response
 
20. NCO Customer Management Inc. * †
 
21. Protocol Services, Inc. * †
 
22. L-3 Microdyne Outsourcing Inc. *
 
23. eTelecare (News - Alert) Global Solutions * †
Ph: 480-477-1200; Fx: 480-477-1279
Year began providing teleservices: 1999
Size of projects accepted: 100,000 minimum
Type of calling: B-to-B: 8.5%; B-to-C: 91.5%
Outbound: 9.9%; Inbound: 90.1%
Specialization: customer care, sales and technical support
 
24. Hamilton Contact Center Services
 
25. Greene, an RMG Direct Company
 
26. Americall Group Inc. (a Teleperformance company) *
 
27. Power Direct, Inc.
 
28. AnswerNet Network
 
29. VXI Global Solutions  †
 
30. APAC Customer Services, Inc.
 
31. AFFINA - An HTMT Global Solutions Company *
 
32. The Connection *
 
33. InService America
 
34. Alta Resources *
 
35. Telerx *
 
CATEGORY B - INTERNATIONAL
 
1. Teleperformance
Ph: +43 1 54555540; Fx: +43 1 5455553
Year began providing teleservices: 1988
Size of projects accepted: Minimum 100 hours
Type of calling: B-to-B: 22%; B-to-C: 78%
Outbound: 54% Inbound: 46%
Specialization: Telecommunications, Customer Care, Financial Services, Customer Acquisition
 
2. Sitel *
 
3. NCO Group *
 
4. Teleperformance USA  (a Teleperformance company)
 
5. ICT Group, Inc. *
 
6. Protocol Service, Inc. *
 
7. PCCW Teleservices *
 
8. Telvista, Inc.
 
9. eTelecare Global Solutions *
Ph: 480-477-1200; Fx: 480-477-1279
Year began providing teleservices: 1999
Size of projects accepted: 100,000 minimum
Type of calling: B-to-B: 8.5%; B-to-C: 91.5%
Outbound: 9.9%; Inbound: 90.1%
Specialization: customer care, sales and technical support
 
10. VOXDATA *
 
11. Influent Inc.
 
12. Millennium Teleservices
 
13. Hispanic Teleservices Corp., A Teleperformance company *
 
14. VXI Global Solutions, Inc.
 
15. Cross Country Automotive Services
 
 
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit www.cismag.com.  
 
 
About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine which have a combined readership of over 600,000 including pass-along readers. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 7,500 most visited Web sites in the world by alexa.com*, TMCnet serves two to three million unique visitors each month globally. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
 
For more information about TMC, visit www.tmcnet.com.
 
 
Contact:
Jan Pierret
TMCnet
Tel: 203-852-6800 x228
Fax: 203-853-2845
[email protected]
www.tmcnet.com
 
 
 

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