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QVC Offers Bill Me Later Payment Method for Web and Phone Orders
[July 24, 2008]

QVC Offers Bill Me Later Payment Method for Web and Phone Orders


TMCnet Contributing Editor
 
QVC, a global multimedia retailer, has integrated the Bill Me Later alternative payment method into its service to enhance the shopping experience for its customers online, in the call center and via automated phone service.
 
By using the Bill Me Later payment method, customers can pay on the Web or on the phone without using a credit card. After entering their billing address during the checkout process, customers who choose the Bill Me Later payment option will have to provide their birth date and the last four digits of their social security number before completing their purchase. Once the purchase is authorized and settled, Bill Me Later sends the customer a bill with payment terms. 


 
If the purchase is made through a call center, Bill Me Later improvers the conversion rate for shoppers who prefer not to use credit cards. Bill Me Later’s deferred billing programs reinforced with IVR messaging enable agents to give shoppers the opportunity to buy now and pay later, company officials said.

 
“Bill Me Later was an attractive choice for QVC in delivering an alternative payment solution to our customers. Through our alliance with Bill Me Later, QVC is further enhancing our customers’ shopping experience,” said Mark Tabak, QVC’s vice president of administration.
 
Bill Me Later aims to make shopping hassle-free for customers by eliminating the need to remember lengthy numbers or worry about credit card fraud. The company also believes that offering an alternative payment method gives the shopper additional purchase power. Merchants also benefit as their transaction charges are reduced by forty per cent. The service, company sources said, also integrates with new technologies including email chat, Web call through, click to chat and Web call back.
 
Vince Talbert, vice president of marketing at Bill Me Later, was appreciative of QVC’s retailing power. Stating that his company was responsive to consumer needs and business goals, Talbert added, “QVC needed a partner to deliver a multichannel product offering, and we were able to meet the demands of their sophisticated services. QVC is the ideal multichannel partner for Bill Me Later and we look forward to serving their customers with the flexibility, convenience and ease of alternative payments.”
 
QVC is a wholly owned subsidiary of Liberty Media Corporation with annual revenue of more than $7 billion. Over the last 22 years, QVC has shipped more than one billion packages to its customers.
 
Founded in 2000, Bill Me Later is a privately held company. The Bill Me Later network includes hundreds of top-tier merchants including Amazon, Apple, Borders, Bluefly, Continental Airlines, eLUXURY, Fujitsu, JetBlue, Toshiba (News - Alert), Toys “R” Us, US Airways, Walmart.com and Zappos.
 
Nitya Prashant is a contributing editor for TMCnet. To read more of Nitya’s articles, please visit her columnist page.
 

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