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APAC Customer Services Lands Wireless Provider Contract
 TMCnet Contributing Editor
APAC Customer Services, which sells inbound customer contact products, has announced the award of a multi-year contract to support wireless consumers for one of the world’s largest wireless providers.
Under the new agreement, APAC will provide inbound customer care support from its Cedar Rapids, Iowa interaction center. Assistance provided by APAC will include account maintenance and handset troubleshooting support.
“At a time when our community has experienced great tragedy, it has never been more important for businesses to commit to bringing new jobs,” stated Dennis Jordan, VP Project Development & Economic Development, for the Cedar Rapids, Iowa Chamber of Commerce.
“We’re extremely proud of the fact that this new relationship affords us the opportunity to grow our domestic workforce in the Cedar Rapids area; a community in rebuilding that withstood so much during the catastrophic flooding this past summer,” says Michael Marrow, President and CEO.
APAC has, along with its site in Cedar Rapids, opened in what’s become quite the hot spot for call centers, Oklahoma City. The company has some 300 employees working the call center there, one of dozens, which range from the Hertz Reservation Center/Data Center with over 3,000 employees to lots of little 100-employee operations.
Southwest, Sprint ( News - Alert) PCS and AOL also operate call centers in the newest market for NBA basketball, drawn as APAC no doubt was by a combination of low cost of living, state incentives and an educated work force.
APAC Customer Services sells customer care services and products for the healthcare, financial services, business services, publishing, communications and travel and entertainment industries.
In June APAC announced today that The Columbus Dispatch selected APAC as its “corporate publishing customer care outsourcing partner.”
Bill Stille, the Vice President of Circulation at The Columbus Dispatch, said the newspaper feels that their partnership with APAC “will insure the timely, accurate and skillful handling of reader inquiries.”
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David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Mae Kowalke
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