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Crimsonet Technologies to Present at 2009 East Coast INTERNET TELEPHONY® Conference & EXPO
TMCnet News
FOR IMMEDIATE RELEASE
Senior Call Center Consultant Haim Argaman to Present on ROI Strategies for IP Call Recording at IP Communications Industry’s Leading Event
Montreal, January 8th, 2009 —Crimsonet Technologies today announced that Haim Argaman will participate in a panel discussion entitled “ROI Strategies for IP Call Recording in Call Centers” at TMC’s INTERNET TELEPHONY Conference & EXPO East 2009. The session will take place on February 3rd, 2009 at the Miami Beach Convention Center in Miami, Florida.
The INTERNET TELEPHONY Conference & EXPO, held February 2-4, 2009, is the world’s largest and most highly-attended IP Communications trade show. The same event last January drew over 7,000 buyers and sellers of IP Communications products and services. This year’s show will mark the 10th anniversary and will be the 19th INTERNET TELEPHONY Conference & EXPO. TMC projects that total attendance will again exceed 7,000.
Crimsonet’s presentation will be part of a panel centered on IP call recording.
“We are very pleased that Crimsonet’s call center efficiency specialist Haim Argaman will be participating in this year’s show,” said TMC President and Conference Chairman, Rich Tehrani ( News - Alert). “Crimsonet Technologies is widely recognized and respected as a voice recognition industry leader, and I am confident that our attendees will appreciate the opportunity to hear Argaman’s perspective on ROI strategies for IP Call Recording.”
Crimsonet specializes in ROI analysis for IVR systems in call centers. The company will present on the intricacies of using IP call recording for ROI analysis.
“Crimsonet’s presentation will show how IP call recording can help with lowering contact center operation costs and increasing customer satisfaction,” said Haim Argaman, Crimsonet’s senior consultant in IVR and voice recognition.
He explained, “IP call recording is a vehicle to reach better call center efficiency. It is also an indispensable part of complex ROI analysis, particularly in the current economic downturn. Often when companies migrate to new IP systems, the benefits of calls recording can be compromised. Crimsonet’s ROI expertise in implementing IVR and voice recognition proves invaluable when call recording is used.”
IP Communications have seen widespread deployment over the past twelve months by global service providers, businesses and governments. The technology is widely agreed to be a viable, cost-effective communications solution.
“We are seeing a significant number of senior-level executives attending the INTERNET TELEPHONY Conference & EXPO to learn about the technology so that they too can take advantage of its benefits,” Tehrani said.
Registration for the show is now open. Anyone interested may register by visiting www.itexpo.com. Limited booth space is still available as well. Vendors interested in exhibiting at the show should contact Dave Rodriguez ( News - Alert) at 1-203-852-6800, ext. 146 or at drodriguez@tmcnet.com.
About Crimsonet
Crimsonet offers IVR and voice recognition solution consulting for call centers and businesses through all phases of the solution development life cycle. Specializing in ROI analysis, the company ensures that IVR and voice recognition investments yield the expected results, lowering contact center operation costs and increasing customer satisfaction.
Crimsonet’s services include infrastructural and ROI analysis, strategic planning, usability testing, IVR project management and supervision, system piloting, and post-deployment monitoring and tuning. Crimsonet’s voice recognition consulting services are predominantly geared towards lowering contact center operation costs and are an asset in helping companies reach their business goals through the use of new and updated IVR systems. In the coming East Coast IT Expo, the company will present on call recording and the part it takes in the ROI analysis of IVR and voice recognition in call centers. For more information, visit Crimsonet’s Website at www.crimsonet.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications ( News - Alert), and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast ( News - Alert)* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.
Crimsonet Contacts:
Sarah Fletcher
Direct Objective Consulting
514-485-0336
TMC Contacts:
Mostafa Razzak
JMR Worldwide
646-442-3361
For Immediate Release
617-262-1968
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Edited by Michelle Robart
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