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TMC Reports 14 Percent Increase in Subscriber Base of Customer Interaction Solutions Leading CRM/Call Center/Contact Center Publication
[March 03, 2009]

TMC Reports 14 Percent Increase in Subscriber Base of Customer Interaction Solutions Leading CRM/Call Center/Contact Center Publication

TMCnet News
 
For Immediate Release
 
Norwalk, CT, (March 3, 2009) — Technology Marketing Corporation (TMC (News - Alert)), a global integrated media company, today announced a 14 percent increase in the subscriber base for its Customer Interaction Solutions magazine, the premier publication covering contact center, CRM and teleservices industries since 1982.
 
In December 2008, Customer Interaction Solutions reported 71,630 subscribers, an increase of more than 9,000 subscribers from 62,612 in December 2007.

 
“For 27 years, Customer Interaction Solutions has been providing the voice of the call center.  It seems now more than ever providing exceptional customer service is critical to the success of businesses.  The increased readership proves that Customer Interaction Solutions is a valued source for information and serves as an educational platform on a variety of the industry’s hottest topics including workforce management, call center software, CRM solutions and more,” said Nadji Tehrani, TMC’s founder, CEO and Executive Group Publisher, TMC.  “I extend my thanks to all the readers and to the staff of Customer Interaction Solutions for providing the leading publication in CRM and contact center month after month.”   
 
Customer Interaction Solutions provides quality editorial content from leading industry experts and TMC’s own editorial staff with over 87 years of combined expertise.  It has even been given praise by Warren Buffet, the Wall Street Journal and Fortune Magazine.
 
The most popular editorial features include “High Priority” by Rich Tehrani (News - Alert), “Publisher’s Outlook” by Nadji Tehrani and “Logout” by Brendan Read.  Customer Interaction News, Customer Relationship Management and Contact Center Technology are the most valuable resources for new information.
 
For more information, please visit Customer Interaction Solutions at www.cismag.com.
For more information about TMC, please visit www.tmcnet.com.
 
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit www.cismag.com.  

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine.  TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends.  Ranked 2,724 by Quantcast (News - Alert), TMCnet is in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
 
TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com
 
For more information about TMC, visit www.tmcnet.com.
 
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com
 



Edited by Michelle Robart

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