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2009 Top 50 Inbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions MagazineTMCnet News Norwalk, CT (March 27, 2009) Technology Marketing Corporation (TMC), a global integrated media company, today announced the Twenty-Fourth Annual Top 50 Inbound Teleservices Agencies Ranking from Customer Interaction Solutions, the premier publication in contact center, CRM and teleservices industries since 1982.
Customer Interaction Solutions magazine's exclusive Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices outsourcing agencies, both domestic and international, as well as interactive inbound and global aggregate ranking, as measured by the amount of billable teleservices minutes companies completed during the past year. “The Top 50 Teleservices Agencies list offers our readers the most honest and reliable ranking of companies. It is truly the benchmark for choosing large-size, large-capacity teleservices agencies,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “These companies that we recognized as a Top 50 Teleservices Agencies demonstrated to the editors of Customer Interaction Solutions that they are the largest outsourced call center providers in the industry.”
Companies listed in the Top 50 Teleservices Agencies Ranking have met the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability. In addition, each agency was required to submit a letter of verification from each of its telephone service providers certifying the number of minutes for which it billed the agency during the 12 month period from November 1st, 2007 to October 31st, 2008.
The Top 50 Outbound Teleservices Agencies Rankings are published in the March 2009 issue of Customer Interaction Solutions magazine. Inbound winners will be featured in the April 2009 issue.
For more information, please visit www.tmcnet.com.
Customer Interaction Solutions Magazine’s Twenty-Fourth Annual Top 50 Inbound Teleservices Agencies Ranking
CATEGORY A — U.S. DOMESTIC
1. ACS Inc. (Dallas, TX)
2. Teleperformance Group (Paris, France)
3. Teleperformance USA (Salt Lake City, UT)
4. APAC Customer Services, Inc. (Bannockburn, IL)
5. NCO Customer Management (Horsham, PA)
6. GC Services Limited Partnership (Houston, TX)
7. Affina (Peoria, IL)
9. Cross Country Automotive Services (Medford, MA)
10. Telvista, Inc. (Dallas, TX)
11. The Connection (Burnsville, MN)
12. TCIM Services, Inc. (Wilmington, DE)
13. DialAmerica (Mahwah, NJ)
14. Charlton (Madison, WI)
15. Telerx (Horsham, PA)
18. AnswerNet (Willow Grove, PA)
19. Hamilton Contact Center Services (Aurora, NE)
20. O'Currance, Inc. (Draper, VT)
21. Alta Resources (Neenah, WI)
22. Americall Group, Inc. (Naperville, IL), a TelePerformance Company
23. OKS Ameridial (North Canton, OH)
24. Skybridge Marketing Group (Greenfield, MN)
25. Influent (Dublin, OH)
26. RDI Marketing Services (Cincinnati, OH)
27. TMS Health (Boca Raton, FL)
28. InService America (Forest, VA)
29. Millennium Teleservices LLC (Edison, NJ)
30. Thomas L. Cardella & Associates (Cedar Rapids, IA)
31. XO Interactive (Beaverton, OR)
32. Power Direct (Cleveland, OH)
33. IMC Teleperformance (Seoul, KR)
34. Teleservices Direct (Indianapolis, IN)
35. 121 Direct Response (Philadelphia, PA)
1. Teleperformance Group (Paris, France)
2. NCO Customer Management (Horsham, PA)
3. Teleperformance USA (Salt Lake City, UT)
4. eTelecare Global Solutions (Scottsdale, AZ)
5. ACS Inc. (Dallas, TX)
6. APAC Customer Services, Inc. (Bannockburn, IL)
7. Skybridge Marketing Group (Greenfield, MN)
8. 24-7 Intouch (Regina, SK)
9. Cross Country Automotive Services (Medford, MA)
10. Affina (Peoria, IL)
11. Telerx (Horsham, PA)
12. Influent (Dublin, OH)
CATEGORY C — INTERACTIVE INBOUND
1. XO Interactive (Beaverton, OR)
2. Teleperformance Group (Paris, France)
3. Teleperformance USA (Salt Lake City, UT)
4. ACS Inc. (Dallas, TX)
5. GC Services Limited Partnership (Houston, TX)
6. APAC Customer Services, Inc. (Bannockburn, IL)
7. Voxdata (Toronto, ON)
8. Cross Country Automotive Services (Medford, MA)
9. Affina (Peoria, IL)
10. Alta Resources (Neenah, WI)
11. Telerx (Horsham, PA)
12. eTelecare Global Solutions (Scottsdale, AZ)
13. DialAmerica (Mahwah, NJ)
14. Synergy Solutions, Inc. (Scottsdale, AZ)
15. The Connection (Burnsville, MN)
16. Telvista, Inc. (Dallas, TX)
17. RDI Marketing Services (Cincinnati, OH)
18. American Customer Care, Inc. (Bristol, CT)
CATEGORY D — GLOBAL AGGREGATE RANKING
1. Teleperformance Group (Paris, France)
2. ACS Inc. (Dallas, TX)
3. Teleperformance USA (Salt Lake City, UT)
4. NCO Customer Management (Horsham, PA)
5. XO Interactive (Beaverton, OR)
6. eTelecare Global Solutions (Scottsdale, AZ)
7. APAC Customer Services, Inc. (Bannockburn, IL)
8. GC Services Limited Partnership (Houston, TX)
9. Millennium Teleservices LLC (Edison, NJ)
10. DialAmerica (Mahwah, NJ)
11. Americall Group, Inc. (Naperville, IL), a TelePerformance Company
12. Cross Country Automotive Services (Medford, MA)
13. Affina (Peoria, IL)
14. Influent (Dublin, OH)
15. Telvista, Inc. (Dallas, TX)
16. TCIM Services, Inc. (Wilmington, DE)
17. Charlton (Madison, WI)
18. The Connection (Burnsville, MN)
19. Synergy Solutions, Inc. (Scottsdale, AZ)
20. American Customer Care, Inc. (Bristol, CT)
21. Telerx (Horsham, PA)
22. AnswerNet (Willow Grove, PA)
23. Skybridge Marketing Group (Greenfield, MN)
24. OKS Ameridial (North Canton, OH)
25. Teleservices Direct (Indianapolis, IN)
26. Hamilton Contact Center Services (Aurora, NE)
27. Alta Resources (Neenah, WI)
28. Voxdata (Toronto, ON)
29. RDI Marketing Services (Cincinnati, OH)
30. O'Currance, Inc. (Draper, VT)
31. Thomas L. Cardella & Associates (Cedar Rapids, IA)
32. TMS Health (Boca Raton, FL)
33. 24-7 Intouch (Regina, SK)
34. 121 Direct Response (Philadelphia, PA)
35. Greene, an RMG Direct Company (Lincolnshire, IL)
36. IMC Teleperformance (Seoul, KR)
37. Power Direct (Cleveland, OH)
38. InService America (Forest, VA)
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. For more information, please visit www.cismag.com. Technology Marketing Corporation (TMC) is a global integrated media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. Ranked 2,724 by Quantcast, TMCnet is in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com. For more information about TMC, visit www.tmcnet.com. Contact:
Jan Pierret
Edited by Stefania Viscusi |