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TMC Labs and CUSTOMER Magazine Announce the 2013 TMC Labs Innovation Award Winners

TMC Labs and CUSTOMER Magazine Announce the 2013 TMC Labs Innovation Award Winners

TMCnet News
Norwalk, Conn. - July 30, 2013 - TMC (News - Alert), a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 2013 TMC Labs Innovation Awards, presented by CUSTOMER magazine.

The awards were granted not necessarily to the best-selling products but rather those that made significant contributions toward improving communications technology through innovation.
  'The CRM, contact center and teleservices landscape changed dramatically in the last 12 months, with new disruptions coming from every direction,' said Rich Tehrani, CEO of TMC. 'Across the board, the products that won this year's TMC Labs Innovation Award represent profound advancements for the industry and, most importantly, the customer.'

'It gives us great pleasure to announce the winners of the 2013 TMC Labs Innovation Awards, as this year's winners represent a truly impressive list of forward-thinking companies and products,' added Tom Keating (News - Alert), CTO and TMC Labs Director. 'We are proud to be associated with such innovation.'
The 2013 TMC Labs Innovation Award winners are listed below and will be announced in the September issue of CUSTOMER magazine.

Company Product

Empolis Information Management GmbH
Empolis Service Resolution
Mattersight Corporation Mattersight® Predictive
Behavioral Routing
NICE Systems NICE Customer
Engagement Analytics
Drishti-Soft Solutions Pvt. Ltd. Ameyo
Calabrio Calabrio ONE
PowerNet Global NetDialer
Confirmit Confirmit Mobile
Aegis Limited AEGISLISA
ac2 Solutions, Inc. Advanced Workforce
Optimization (AWO) Portal
Pegasystems Pega CRM
SoCoCare Social CIM (Customer Interaction
LiveOps LiveOps Engage
Jibe Mobile joyn by Jibe
RightAnswers , Inc. Unified Knowledge Platform

About CUSTOMER Magazine:
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches nearly 175,000 readers every month. Please visit

About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. M2Mevolution is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 3D Printing Conference & Expo; Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Secure Mobility Conference; Small Cell Summit, Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum (News - Alert) Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

TMC Contact:
Drew Stoga
Marketing Manager
203-852-6800 ext. 175

Edited by Alisen Downey

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