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Looking for a Tux - Search Men's Wearhouse Locations with 'Find-it' Mobile App
[March 24, 2014]

Looking for a Tux - Search Men's Wearhouse Locations with 'Find-it' Mobile App


TMCnet Contributor
 

Sometimes it's mindboggling to even keep up with the kind of apps that are being launched and the context in which terminology is being used. One day 'omni-channel' lights up contact centers, and the next day does rounds in Men's Wearhouse - Apparently then, the word is directed at the common denominator- customers. Yes, that's what the merchandise store intends to target with the launch of its new mobile app called 'Find-it.'



Men's Wearhouse is one of North America's largest specialty retailers of men's apparel, with 1,133 stores.

Regardless of where the customer is shopping - in a single store or online- the 'Find-it' app allows customers to see all the merchandise available throughout all locations of the company, select what they want from whichever location they want and pick the items up at the store of their choice. That's real customer service without the pains of physical aisle experience.


'By giving our customers visibility to each store's inventory, we can better serve their needs,' said Adam Harris, director of innovation at Men's Wearhouse.

To make this omnichannel inventory program a success, the company has introduced iPads in over 650 retail locations for employee use. The Find-it app utilizes the company's e-Commerce website and allows an employee to check inventory levels across the entire network and add an item to the customer's order regardless of its location.

'By putting iPads in the hands of our employees in over 650 stores, we can rollout a multitude of other apps to increase efficiencies, improve productivity and continue to provide world class customer service to our customers,' observed Harris.

After a successful pilot in the Houston market, Men's Wearhouse launched the reserve online, pick up in-store program in all stores company-wide.

So when customers find an item they like at a nearby store location, they can reserve it online and pick it up at that store when it's convenient.  This saves time for the customer and also allows stores to provide better customer service by being a step ahead in the sales process.

'The Find-it app and reserve online, pick up in-store rollout allows us to provide a truly omni-channel experience for ultimate convenience.' And this is just the tip of the iceberg, according to Harris.

What next? An app that will automatically make choices for the customer and deliver items at home without the customer being involved at all?




Edited by Cassandra Tucker

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