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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Today, SD-WAN provider Versa announced some enhancements to its software-defined branch (SD-Branch) solution, as now the Versa Cloud IP Platform is fit to support embedded voice and video codec support to provide mean opinion score (MOS)-based traffic engineering and reporting.
11/14/2017 1:22:01 PM
Even as the internet continues to expand around the world, it is hitting up against the limits of physics and of the increasingly strict regulations imposed in response to successful cyber attacks.
11/14/2017 12:29:44 PM
Companies can gain business intelligence by integrating their business VoIP phone solutions with their existing CRM systems. That can enable them to capture and generate real time customer and prospect information based on just an incoming phone number.
11/14/2017 12:22:06 PM
Fujitsu will debut a Proof of Concept this week at MEF 17 that highlights the successful demonstration of network data collection and analytics to promote SDN-controlled service assurance. The PoC comes as a product of collaboration with other ONAP members with the aim of forwarding the mission of providing open, agile, assured and orchestrated services.
11/14/2017 11:36:47 AM
Mobile payments revolution in India has been enabled by A2P SMS.It prompted people to look for new ways to do transactions. And that led to the adoption of more mobile wallets.
11/14/2017 11:00:46 AM
Diversity in the workplace is a commodity, as varied view points and the batting around of ideas is an exceptional way to drive company growth through employee engagement, enthusiasm and effort. Nureva believes in providing next-generation audio conferencing solutions capable of avoiding many of the pitfalls of other providers by offering simple, effective systems. The name of the game is enabling collaboration.
11/14/2017 10:32:17 AM
As the proverb goes, necessity is the mother of innovation. Sure, there are conferencing solutions out there, but a shift in the way people and businesses operate is driving the need for change; the need to rethink collaboration and empower workforces with frictionless communication experiences that foster the free exchange of ideas and breeds productivity.
11/14/2017 10:29:59 AM
TMC today announced the service provider track solutions at ITEXPO to be held February 14-16 at the Greater Fort Lauderdale/Broward County Convention Center in Fort Lauderdale.
11/14/2017 10:27:03 AM
From Frost & Sullivan to MarketsandMarkets, the projections for audio conferencing are all quite positive. MarketsandMarkets puts CAGR from 2016-2021 on the audio conferencing endpoints space at 3.5 percent. Frost & Sullivan, on the other hand, highlight a focus on the conferencing and collaboration services market, which is seeing nearly five percent growth in terms of revenue annually.
11/14/2017 10:23:03 AM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Audio Conferencing Community has been launched as the newest addition to the TMC Online Community program.
11/14/2017 10:18:39 AM
Teleopti now offers online WFM Savings and ROI Calculator tools for prospects, partners. The company this month announced the availability of its WFM Savings and ROI Calculator tools.
11/14/2017 10:03:13 AM
For best results, train your call center managers.That's why manager training is so important. Yet many businesses rely on the trial-by-fire method of new manager introduction.
11/14/2017 9:56:30 AM
Monet Software emphasizes the many benefits of speech analytics for the call center. It can identify whether that's because of a billing problem, a desire for additional information before making a purchase, a product failure, or a service issue.
11/14/2017 9:50:31 AM
This week, TeleWare and Pennine announced a new partnership aimed at bringing compliant call recording solutions to the channel, which will also expand the presence of TeleWare's call recording solution at a time when compliance is of utmost of import.
11/14/2017 8:59:14 AM
ONSTRAS Gastransport GmBh announced the selection of Ciena and its partner Kapsch CarrierCom to deploy a high-performing packet optical network. With the new deployment in place, ONSTRAS will see improved security in place, enhanced data processing and be in a position to meet industry legislations.
11/14/2017 8:00:00 AM
Recently, Inovar announced the selection of the Dialogic PowerNova Application Server to aid in the creation of real-time communications applications to build out its already comprehensive portfolio of mobile solutions.
11/13/2017 5:01:15 PM
The biggest names in Silicon Valley are getting into the game of live streaming sporting events. And that's driving up the price tags of rights to such programming.
11/13/2017 3:55:37 PM
The AFTRA-SAG credit union is using the Metropolis Technologies OfficeWatch SL Call Report solution. This new solution offers advanced toll fraud alerts, customer reporting queries, and improved transferred call reports.
11/13/2017 3:10:14 PM
Today, Vincent Communications and Controls announced the selection of Ciena's packet networking platforms to support growing bandwidth requirements for mobile backhaul and business services - taking full advantage of Ciena's newly expanded optical portfolio of offerings.
11/13/2017 2:47:02 PM
If you're not thinking about IoT, you're probably behind. But as adoption increases, there are several challenges we need to overcome before realizing IoT's full potential.
11/13/2017 2:36:58 PM
As a shopper, you are equipped with smartphones and other gadgets and, of course, countless apps and other features. Here are a few ways you can make use of technology to save money while you shop.
11/13/2017 1:06:51 PM
reeSWITCHService has announced an IP PBX software solution, designed with the retail market in mind to help increase build customer satisfaction in a digital world.
11/13/2017 12:54:30 PM
The problem that Immelt faced and Flannery now faces is that industry has become less fungible.
11/13/2017 12:50:55 PM
Cybersecurity is seeing great enhancements thanks to VIPRE's reactive user interface. It is allowing technology resolution specialists and IT leads efficiency needed to easily distinguish and remove malware.
11/13/2017 12:40:59 PM
TMC, Enterprise Integration Group and GM Voices announced an IVR and Speech Recognition Training course as a part of ITEXPO being held February 13-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
11/13/2017 10:28:35 AM
SpotX and DoubleVerify have come together to combat fraudulent activity, the focus being on verification stripping. It is a new digital ad danger where fraudulent actors strip the codes which transfer to verification agents. Verification stripping helps conceal any proof of domain spoofing, prohibiting impressions from being verified.
11/13/2017 7:00:00 AM
From Fusion announcing enhancements to collab9 partnering with the United States Customs and more, a lot was going on in the world of unified communications. In case you missed anything, we have got you covered with the week in review.
11/11/2017 7:30:00 AM
Network requirements are growing at a rapid rate. Thanks to a growing IoT presence, our SaaSy reality and digital transformation (in general), more is demanded of networks than ever before. This is driving a movement toward network modernization and multi-gigabit Ethernet. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in Multi-gigabit Ethernet news: Time for the Week in Review!
11/11/2017 7:00:00 AM
Network requirements are growing at a rapid rate. Thanks to a growing IoT presence, our SaaSy reality and digital transformation (in general), more is demanded of networks than ever before. This is driving a movement toward network modernization and multi-gigabit Ethernet. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in Multi-gigabit Ethernet news: Time for the Week in Review!
11/11/2017 7:00:00 AM
The Conferencing Zone saw a lot of excitement and announcements during the week. From VideoCentric unveiling its DaaS program to what exactly is inside Google's new hardware kit, the news did not stop. Just in case you missed a single moment, never fear; The Conferencing Zone: Week in Review is here.
11/11/2017 7:00:00 AM
Contact Center Solutions never fails to be filled with news and announcements. Aspect Software won an award while NICE inContact named Dizzion the newest DEVone member. In case you missed any of the week's news, we have got you covered right here in the Contact Center Solutions Week in Review.
11/11/2017 7:00:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
11/11/2017 7:00:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. And with the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation news: Time for the Week in Review!
11/11/2017 7:00:00 AM
HyTrust, Inc. announced findings from its latest cloud adoption survey, which was conducted at VMWorld 2017. The survey evaluated the deployment choices of 323 respondents for cloud infrastructure, containers, workload security, risk, and compliance. This biggest discovery was the vast amount of corporations which aren't ready for General Data Protection Regulation (GDPR) compliance, starting May 2018.
11/10/2017 4:59:24 PM
MyOperator is an Indian firm focused on cloud-based telephony, and recently unveiled an offering specifically for stockbrokers, which includes its call recording and SMS documentation features to meet the new SEBI regulations.
11/10/2017 4:54:56 PM
This week, Verizon Partner Solutions announced the arrival of a SD-WAN solution for wholesale customers. The intention is to offer improvement in areas like network efficiency and operational expenses, while delivering exceptional performance.
11/10/2017 4:29:17 PM
Mobility management platform MOBI has received the AOTMP Telecom Management Industry Award for Service Level Performance. The MOBI solution enables businesses to centralize, understand, and control their device ecosystems.
11/10/2017 3:51:19 PM
Arkadin and Beijing 263 Enterprise Communications Company Ltd (263) have signed a partnership to meet China's growing demand for cloud communications solutions. The companies aim to deliver the ultimate in audio/web/video conferencing, web events, and unified communications. This technology will be delivered through Arkadin's cloud conferencing platform.
11/10/2017 2:49:50 PM
Cisco launched a new AI-powered digital voice assistant for managing boardroom hardware. Cisco Spark Assistant will fuse with existing conferencing equipment, and used for such tasks as joining meetings, sound adjustment, and audio commands.
11/10/2017 2:32:45 PM
NICE inContact announced the CXone Agent is now available on the Salesforce AppExchange. With the addition, users gain the ability to unify the agent console to streamline agent and customer experiences.
11/10/2017 1:49:18 PM
Software applications that combine dashboards, analytics, workflow and data integration make it easier for call centers to set and achieve performance goals.
11/10/2017 1:46:18 PM
Utah-based announced new artificial intelligence (AI) and machine learning benefits for the latest installments of its Predictive PowerDialer and Predictive Playbooks. These forecasting features increase revenue growth while speeding up and simplifying the sales process.
11/10/2017 1:45:04 PM
Italtel announced it designed and deployed a new green data center at one of Italy's oldest universities, the University of Pisa. The data center was built with the assistance of West Systems and Webkorner within Parco Regionale Migliarino San Rossore Massaciuuccoli.
11/10/2017 1:39:21 PM
Dubai-based mobile satellite communications company Thuraya Telecommunications Co. has launched a VoIP service called Thuraya Talk.
11/10/2017 12:33:27 PM
Google has unveiled new gear to enhance Hangouts Meet experiences for its G Suite subscribers. Google's new corporate conferencing package includes a camera, a Chromebox, a controller, and a speakermic.
11/10/2017 11:48:40 AM
Wisconsin-based Bank of Luxemburg is the latest target of phone scams. The FCC (Federal Communications Commission) refers spoofing as when callers purposely use a fake caller ID in an attempt to swindle consumers out of money or identity. Complaints were filed by clients of the bank who received calls from people, claiming to be from the bank.
11/10/2017 11:24:28 AM
Ubiik, the company first-to-market with the higher performance Weightless technology has been enjoying all the Industrial IoT applications that LoRaWAN cannot touch.
11/10/2017 11:08:49 AM
The ability to analyze every customer call has become powerful and indispensable for many industries, and it has transformed the contact center into a valuable source of real-time business intelligence on an enterprise-wide basis.
11/10/2017 10:49:59 AM
The Internet has changed everything. Almost all industry sectors have changed and some of them may have seen little change, but they are not at all free from Internet influence.
11/10/2017 10:04:26 AM
Kontron will market the 2U SYMKLOUD MS2920 100GbE converged infrastructure platform fully integrated and out of the box with Pica8 PICOS.
11/10/2017 9:52:06 AM
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