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Many companies believe that in order to get conversions and sales they need to focus on facts and figures. The more data they have, the more people will be interested in what they have to sell. While data is an important part of the puzzle - it's definitely not the only one. Nor is it the most important.
1/8/2018 10:52:19 AM
During the fall of 2017, we conducted a microservices survey with our Red Hat JBoss Middleware and Red Hat OpenShift customers. From this, we were able to discover how these customers are using microservices to their advantage, what they see as some of the major benefits, what challenges exist and how to overcome them and how microservices can give respondents a competitive advantage
1/8/2018 10:41:59 AM
IntelePeer has received a $15 million venture loan facility from Horizon Technology Finance Corp. The former company is a cloud-based contact center, enterprise voice, and unified communications solutions provider.
1/8/2018 10:09:14 AM
TMC today announced RTCWeb, Observables, nCore Communications have joined the start up pavilion at ITEXPO to be held February 13-16 at the Greater Fort Lauderdale/ Broward County Convention Center in Fort Lauderdale.
1/8/2018 9:30:43 AM
DisplayLink has announced a driver package enabling IT departments to instantaneously deploy DL software across all of the computers in an organization. By becoming a network administrator via the company website, business owners can use mesh DisplayLink software with the existing foundation on all devices, a process that can be done automatically.
1/5/2018 6:23:43 PM
Evolve IP has announced it has achieved Common Security Framework (CSF) Certified status from the Health Information Trust (HITRUST) Alliance. This will guarantee the company's cloud computing and cloud communications services abide by the proper security standards for electronic protected health information (PHI), private financial information, etc. With Evolve as a HITRUST provider, it can now help other companies become certified to deliver the same high, secure standards.
1/5/2018 6:17:53 PM
Hold the phone! Well, that expression has a new meaning thanks to Microsoft. It just unveiled a foldable dock from phone-to-computer. The United States Patent and Trademark Office shared a design patent for a peripheral device for use with a user terminal.
1/5/2018 6:10:41 PM
Alibaba Cloud has announced the opening of its first India-based data center in Mumbai, officially opening in January 2018. This is just the beginning as the company shared plans last summer to open two new data centers in Mumbai, India and Jakarta, Indonesia to aid small-to-medium sized businesses in surrounding areas with cloud computing services.
1/5/2018 6:05:38 PM
ServiceNow ecosystem partners 3CLogic and MapAnything have integrated their respective offerings to allow for greater call center agent productivity. MapAnything provides maps, IoT workflow, and scheduling applications.
1/5/2018 6:00:47 PM
Accidents happen all the time and the workplace is no exception. And if you happen to work in an office, one constant is conference calls and even this activity is not exempt from the occasional mishap. Based on a recent survey, the average US employee has between one to five calls per week, around 20 every month. Expecting perfection out of all 20 is too much to ask for but with careful planning and preparation, most conference calls can go off without a hitch.
1/5/2018 6:00:24 PM
AT&T, earlier this week, announced that it will be the first carrier to launch a standards-based mobile 5G service in more than a dozen markets in the United States by late 2018.
1/5/2018 5:05:45 PM
We know about smartphones and smart homes but what about smart benches? Nokia has just installed one in front of its Hungarian headquarters, a Steora smart bench, made by Include. To sum it up: the bench is an all-in-one technological resting place.
1/5/2018 4:54:17 PM
This week, Zayo unveiled its SD-WAN solution, aimed at delivering efficient and effective network management, resilience and flexibility in a streamlined package. Managing modern network operations and the requisite cloud applications doesn't have to be a herculean task.
1/5/2018 4:53:08 PM
Nobody likes waiting in line. That's why call queue management is so important to call centers. Without it, callers may be left on hold for unacceptable periods of time.
1/5/2018 4:48:43 PM
Big data and UC have been among the two most talked about trends in business communications in recent years. And Fuze's recently granted patent brings these two important things together in an interesting new way.
1/5/2018 3:30:59 PM
Since its inception, marketing has been somewhat of a guessing game. Sure, firms do due diligence when it comes to market research, but in an analog world, the much sought after pieces of actionable insight are much more difficult to uncover. Today, sales and marketing teams are taking to analytics in order to capitalize on opportunity.
1/5/2018 3:07:46 PM
In case of emergency, you are supposed to call 911. But, what if calling the emergency number actually could cost you your life rather than saving it? That has become an issue for several states as reported hold times have skyrocketed. One place that felt this struggle was Memphis, Tennessee.
1/5/2018 2:08:24 PM
IP communications are not new, but in recent years as VoIP marches toward ubiquity and the use of conferencing technology take to new heights players are positioning for the long run push. Polycom, a preeminent provider of conferencing technology announced a new addition this week sure to turn heads, and elevate the conference room.
1/5/2018 1:59:46 PM
Here, we spoke to Rick Harlow, Executive VP & Head of Americas, Flutura Decision Sciences & Analytics, who will be a featured speaker at the LPWAN Expo.
1/5/2018 11:50:57 AM
Here, we spoke to Lawrence Karisny, Director, ProjectSafety, who will be a featured speaker in IoT Security Strategies
1/5/2018 11:29:04 AM
The app economy is upon us, and businesses of all stripes are moving to address it. In this age of digital transformation, businesses rely on applications to serve customers and improve operations.
1/5/2018 10:45:28 AM
The University of New Hampshire Interoperability Lab is now offering NVMe-oF testing services and related resources. This leading facility, based in Durham, is an NBASE-T member.
1/5/2018 10:39:14 AM
This week, Ahmedabad-based PBX software provider Hodusoft unveiled HoduPBX, it next gen hosted PBX platform it developed specifically for VoIP service providers. The new release is based on market research in order to provide a solution capable of being both feature-rich and pocket friendly.
1/4/2018 9:21:04 PM
Texas Instruments is enabling Ethernet connectivity with the help of the new SimpleLink MSP432 Ethernet MCUs. In an effort to assist developers link up to 50 protected sensors from a gateway to the cloud, the new SimpleLink is based on a high-performance 120 MHz ARM Cortex-M4F core with a built-in MAC and PHY.
1/4/2018 6:04:16 PM
Conference calls tend to feel like more effort than they are worth; between joining, making sure everyone is on the same page, there are limited distractions, and most importantly, the audio quality is clear. It should feel as if everyone involved is in the same room, even if there are 1200 miles between participants.
1/4/2018 5:53:56 PM
Chhattisgarh, located in central India, is now the country's leading state for public grievance redressal. Based on findings from the Central Public Grievance Redress and Monitoring System (CPGRAMS), 81 percent of public complaints were rectified by the state government. Following behind Chhattisgarh is Tamil Nadu (71.24 percent) and Gujarat (65.46 percent).
1/4/2018 5:06:43 PM
Twitter is adding a new level of security to the ever popular social media platform. Through a new update, users can deploy third-party authentication apps, leading to the receipt of two-factor login authentication for Twitter accounts.
1/4/2018 4:39:06 PM
Telecom audits can help your organization recognize billing discrepancies, seek remuneration for them, and avoid them in the future. A 2016 Network World article suggests that 10 to 20 percent of telecom charges are mistakes.
1/4/2018 4:29:36 PM
According to a report from Information Services Group (ISG), enterprises prefer U.S.-based contact centers. The ISG Provider Lens Contact Center Customer Experience Services Quadrant Report analyzes U.S. market providers while demonstrating how enterprise buyers of contact center services put consumer experience before cost efficiency.
1/4/2018 4:24:10 PM
It's been a little more than a year since its launch of low-cost VoIP international calling services, and Libitel continues to move the ball forward. In December, the Norwegian VoIP services provider introduced new access numbers in Sweden and the United States.
1/4/2018 4:20:37 PM
If you live in Los Angeles, California, seeking to report graffiti and illegal garbage dumping via 311, prepare yourself for a longer than usual wait time. The hotline had previously experienced four-minute hold times until Mayor Eric Garcetti took his position two years ago. He aimed to go back to basics leading to big things. But, that did not last long.
1/4/2018 3:58:55 PM
Signing up for its first adventure on the SD-WAN seas is Martello Technologies, as this week, it completed a merger with Elfiq Networks. In doing, Martello gains advanced SD-WAN technology capable of delivering real-time services from the cloud with exceptional performance.
1/4/2018 1:21:08 PM
Visa's freeze client card services and mobile location confirmation technology are powering CIBC FirstCaribbean's anti-fraud offerings. New tools enable bank customers to receive real-time alerts about transactions as they happen.
1/4/2018 1:16:17 PM
In November 2017, Google announced the results of a year-long email and social media hijacking study that began in March of 2016. In the report, Google announced that nearly 3.3 billion third-party breaches occurred during that period of time.
1/4/2018 1:09:32 PM
There is no denying that VR is here and will most likely only increase in velocity as a terminal speed is yet to be even hypothesized. That is why it is imperative for developers everywhere to acknowledge it and integrate it into their repertoires.
1/4/2018 12:54:27 PM
Application performance, automation and policy-based networks, microservices, multicloud, net neutrality, SD-WAN, and 5G will likely play starring roles in 2018.
1/4/2018 12:29:02 PM
Alibaba-owned Lazada selected Aspect Software as its trusted partner, with the upcoming deployment of the Aspect Unified IP 7.3 and Aspect Quality Management solutions to boost sales and telemarketing efforts in Thailand, Philippines, Indonesia, Vietnam, Singapore and Malaysia.
1/4/2018 12:21:46 PM
Litmus Adds Local Management, Partners, and Customers in Japan in 2017
1/4/2018 12:12:02 PM
Partnerships with IIoT solution providers will enhance bearing product portfolios, finds Frost & Sullivan's Industrial research
1/4/2018 12:04:10 PM
According to recently released research from Parks Associates, the ability to control the TV, set-top box, streaming media player, and smart home devices with the same remote is appealing to 47 percent of respondents.
1/4/2018 11:47:26 AM
The first-ever consumer SIM card was made in 1991 and, more than 25 years later, businesses are still using this technology to connect their devices.
1/4/2018 11:43:44 AM
Legacy Research and Education infrastructure is simply inadequate for today's researchers, students, faculty and staff who perform much of their work online and depend on always on, high-performance connectivity for information, applications and services.
1/4/2018 11:21:42 AM
Mobile 5G Services to Become Reality for Consumers and Businesses This Year in a Dozen Cities, AT&T says
1/4/2018 11:21:28 AM
India has undergone a hugely important digital transformation. And Apple and Aspect Software are among the companies who are there to help move it forward and benefit from it.
1/4/2018 9:44:30 AM
Monet Software explains how AI, CTI, and WFM can transform call centers from cost centers to profit centers. AI has an array of applications in the call center. It can be used to generate highly accurate staffing forecasts to allow call centers to optimize scheduling.
1/3/2018 5:02:01 PM
We spoke to Stephen Wray, CEO, CloudMine, who will be a featured speaker at the IoT Evolution Health event.
1/3/2018 4:07:22 PM
We all hope that 2018 is the year that IoT truly flourishes, as the capabilities and data gained from connected cities has the potential to help mankind in many ways.
1/3/2018 3:54:34 PM
IoT. Such a small term for a wide-ranging concept that literally knows no bounds in terms of its potential applicability to every facet of our lives.
1/3/2018 3:48:19 PM
The Internet of Everywhere, the always-on, always-connected ecosphere, extends to everything and everyone, transcending any regional, national or international border.
1/3/2018 3:41:15 PM
2018 is Likely to be the Year of IoT everywhere.
1/3/2018 3:34:02 PM
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