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TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Kelly Ahuja, president and CEO of Versa Networks, says the company's business has doubled. It recently moved to new offices. It has seen significant traction with tier 1 service providers. And it's won business from some pretty impressive enterprise customers too.
4/30/2018 4:53:31 PM
Bose Professional adopted one of its ControlSpace EX-1280C processors per room and a conference room router. This setup provided it the ability to support groups in the combined space.
4/30/2018 4:49:49 PM
Succeeding in the competitive world of modern business is not easy, but there are a few things you can do to help you. For one thing, you need to think about what it takes to be successful, and what you can do to get an edge over your business rivals. For future success, you need to be a strong and reliable brand that is going to be able to thrive under any circumstances.
4/30/2018 4:46:11 PM
Today, NICE inContact unveiled its spring 2018 release of the CXone platform; introducing improved insight into the omnichannel environment, promising enhanced customer experiences and elevating workforce collaboration.
4/30/2018 4:22:09 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Lisa DeLuca, the most prolific female inventor in IBM history and new member of the IBM IoT App Factory.
4/30/2018 4:04:45 PM
Operators of undersea cables are employing coherent-based modems and ROADMs, among other technologies, to support growing traffic needs on these important continent connectors.
4/30/2018 3:34:36 PM
A complete power outage at Amsterdam's Schiphol Airport, Europe's third busiest, caused the facility to be shut down, along with all inbound vehicle, rail, and air traffic.
4/30/2018 2:22:26 PM
BuzzBoard Inc., which provides small business profiles and scores, now offers such information across more than 700 industry verticals. That includes such disciplines as manufacturing, professional services, retail, and transportation.
4/30/2018 1:49:34 PM
The current approach to cybersecurity based on security appliances installed at critical points in the network with an overemphasis on threat prevention solutions is being called into question. It simply isn't enough and needs to be complemented with, not only threat detection solutions to catch breaches that have circumvented threat prevention solutions, but also more intelligent cybersecurity solutions that have the ability to correlate information from multiple sources to quickly filter out the noise and prioritize the right security alerts on which to focus.
4/30/2018 12:47:05 PM
CoreDial has eclipsed the 300,000 license mark for it UCaaS offering, steadily building its partner base to drive momentum.
4/30/2018 11:43:40 AM
From developing the world's personal calculator to enabling a new era in education, Casio possesses a rich history in technology. As the consumer electronics company continues efforts to lead the technology push in the classroom, Casio turned to a trusted partner to further take advantage of the growing prevalence of technology in education.
4/30/2018 11:19:31 AM
You should know that it's not as easy as it looks like. You cannot just send anything you want to to the USA, there are some restrictions. In this article, you're going to find out everything you need to know about the whole process to run smoothly. Postage to USA https://www.parcelabc.com/shipment-c1/parcel-to-united-states/232 is for you and will do its best to complete its job.
4/30/2018 10:38:32 AM
Drones are really cool. As cool as they are, their flight time is really important and it defines a good drone. The average flight time for drones is about 10 minutes. There aren't many toy drones which can beat that time. Professional drones, however, can last for 25 or even 30 minutes.
4/30/2018 10:33:01 AM
The e-commerce market continues to snowball, now making up over nine percent of all U.S. retail sales and pulling in over $119 billion in Q4 of 2017. While Amazon's market share made up about 44 percent of the $453 billion spent online in all of 2017, there's plenty of pie to be had for the right ideas.
4/30/2018 9:22:48 AM
Systems that can analyze data from a variety of angles - and even visualize that data - can go a long way in helping organizations better understand what's working and what needs to be optimized at their organizations. And workflow solutions can ensure once concrete conclusions are uncovered, contact centers and other parts of the business can quickly take the right actions to allow for better business results.
4/30/2018 7:00:00 AM
Let's get Unified, and Communicate the newest Unified Communications Week in Review.
4/28/2018 9:30:00 AM
The Audio Conferencing world and the technology that enables it is accelerating ever faster toward the future, and this week we've brought you some lovely leaps forward.
4/28/2018 9:00:00 AM
SD-WAN is a game changing technology, serving as a key component of the digital era. Digital transformation is touching all points of technology, and as the cloud adoption and applications grow, SD-WAN is an exceptional way to deliver performance, reliability, flexibility and cut costs on an organizations WAN spend. With the weekend upon us, there's no better time than the present to take a look back at the week that was in: It's time for the Week in Review!
4/28/2018 7:00:00 AM
Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. With the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking: Time for the Week in Review!
4/28/2018 7:00:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. With the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation: Time for the Week in Review!
4/28/2018 7:00:00 AM
The people behind the many altcoins on the market today have improved upon the original Bitcoin technology in various ways.So why isn't everyone trading these cryptocurrencies?
4/27/2018 5:01:57 PM
Businesses place high importance on cybersecurity today (although, often after a breach), but protecting physical assets is equally important for operational continuity. That's where power protection systems come in.
4/27/2018 4:36:23 PM
In an upcoming webinar titled Scale Your Cloud with Confidence. Tips to a Resiliency-First Strategy, Oracle Dyn will discuss the importance of DNS solutions to predictable scalability.
4/27/2018 2:43:57 PM
RagingWire Data Centers Inc. has added Megaport's global software-defined network to its Cloud Connect portfolio.
4/27/2018 2:41:42 PM
Workforce management solutions ensure adequate personnel are available to respond to calls, emails, texts, and social media interactions so organizations can hit their average speed of answer goals.
4/27/2018 1:53:07 PM
New cloud-based communications and collaboration solutions can enable organizations to save money, be more efficient, and bring teams together to deliver better customer service and drive innovation. Here are a few things to look for as you're shopping for a new solutions in this realm.
4/27/2018 1:50:54 PM
Computenix announced the arrival of the Computenix Video Call Center. The agent-assist tool allows patients to connect with healthcare professionals, support staff and more, delivering a high definition visual experience to patient care.
4/27/2018 1:44:09 PM
Computenix announced the arrival of the Computenix Video Call Center. The agent-assist tool allows patients to connect with healthcare professionals, support staff and more, delivering a high definition visual experience to patient care.
4/27/2018 1:43:56 PM
According to a recent announcement, Vox Mobile has launched DaaS + MMS for Apple, an all-inclusive Device-as-a-Service (DaaS) offering for iPhone, iPad and Mac, integrated with the Vox Managed Mobility Services (MMS). Vox is a newly signed Apple Authorized Managed Service Provider and Reseller. The program is designed to offer companies the best available products and platforms for business and the end-to-end lifecycle management services for one monthly price. This reportedly will lower total cost of ownership, streamline support, and enhance employee productivity.
4/27/2018 1:24:44 PM
TMC announced the winners of the 2017 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.
4/27/2018 1:18:16 PM
Most times we need the services of an app developer but don't know how to know that somebody is really good. An app developer is someone who creates apps and software for companies to suit their tests and requirements. The apps can be for mobile or personal computers. In mobile, they can be for androids, IOS, Windows and other devices. For computers, they can be Mackintosh or Windows applications.
4/27/2018 12:54:58 PM
Puppet has welcomed Barracuda, Cisco, Microsoft, and Nutanix to its ecosystem. And it's introduced some new additions to its product portfolio.
4/27/2018 12:48:44 PM
The Consortium for On-Board Optics (COBO) recently announced its Release 1.0 specifications at an event last month in San Diego, California.
4/27/2018 12:46:00 PM
Vox Mobile has launched DaaS + MMS for Apple, an all-inclusive Device-as-a-Service (DaaS) offering for iPhone, iPad and Mac, integrated with the Vox Managed Mobility Services (MMS).
4/27/2018 12:34:21 PM
ISI Telemanagement Solutions (ISI) unveiled successful certification by the European Union and U.S. Department of Commerce under the EU-U.S. Privacy Shield Program. The nod of compliance adds value to ISI, as in this era there is no margin for error when dealing with customer data.
4/27/2018 12:30:39 PM
Optical connections just keep getting bigger and better. That's good, because we're going to need fatter and faster pipes to support 5G, the quickly proliferating internet of things, our growing data centers and video appetites.
4/27/2018 9:02:43 AM
There is no greater weapon in a company's arsenal than a great team, writes Tim Zimmer, an associate consultant at Manhattan Strategy Group.
4/27/2018 7:00:00 AM
BCM One and Talari announced a new partnership to put the power of Talari SD-WAN in the BCM SD-WAN ecosystem. Talari joins four others as BCM's premier SD-WAN partners, to aid in building out a robust networking portfolio.
4/27/2018 7:00:00 AM
With some work and the right tools, you can create reports to help your business uncover what's going on in your contact center.
4/27/2018 7:00:00 AM
Striving to improve by setting goals, making plans, learning, changing based on that new knowledge, and continually striving to get better and stronger is a great way to be. That's what quality monitoring is all about.
4/26/2018 5:32:43 PM
According to a recent release, Ubuntu 18.04 LTS, the newest version of the Linux distribution for workstations, cloud and IoT, is now available.
4/26/2018 4:47:19 PM
C3 IoT, an AI and IoT software platform, recently announced that the New York Power Authority has selected C3 IoT to provide the AI software foundation for its plan to empower customers.
4/26/2018 4:12:15 PM
Virtual Desktop Infrastructure (VDI) came onto the scene just over a decade ago, and businesses got excited about providing desktop functionality for a lower cost. Most of the excitement faded, though, as companies began to implement VDI. Infrastructure became the focus due to VDI solution complexity, and that meant that any promised cost savings went right out the window. Today, traditional VDI technology is outdated, and it's time for a modern approach to delivering virtual desktops, apps and workstations.
4/26/2018 4:10:41 PM
One discipline in which the contractor model has recently taken hold is in the call center industry. That's good for call center operators and their clients because it allows them to match agents to specific brands and campaigns. And it enables them to have a broad base of workers they can tap as demand arises.
4/26/2018 2:50:09 PM
4/26/2018 1:48:00 PM
Ring has tapped Aspect Software to provide it with a workforce management solution. Aspect Via will be the exclusive WFM solution for more than 1,000 customer service agents at the home security company, which tech giant Amazon acquired earlier this month.
4/26/2018 12:43:35 PM
Mitel is once again in the news. The 45-year-old communications provider has been on the buying end of multiple transactions in its quest to transform itself from a legacy to a modern provider. Most recently, it bought ShoreTel in an effort to drive its momentum in the UCaaS space. Now, it is on the other side, having just announced it has agreed to be purchased by private equity firm Searchlight Capital Partners.
4/26/2018 12:05:11 PM
Mitel is once again in the news. The 45-year-old communications provider has been on the buying end of multiple transactions in its quest to transform itself from a legacy to a modern provider. Most recently, it bought ShoreTel in an effort to drive its momentum in the UCaaS space. Now, it is on the other side, having just announced it has agreed to be purchased by private equity firm Searchlight Capital Partners.
4/26/2018 12:04:52 PM
Tips agents should consider to improve call center interactions and become better representatives.
4/26/2018 10:05:31 AM
A large commercial bank in Thailand has installed a Harman Professional Solutions audio system at its new headquarters in Bangkok. And Kasikornbank has selected AV integrator Mahajak Development to do the design and install.
4/26/2018 9:55:20 AM
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