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Today, Konftel announced the unbundling of its popular Konftel 300Wx in North America and Canada from the analog DECT base station, offering pocket-friendly choice in network access. Konftel notes the decision comes as a result of customer demand, and now users can connect to a DECT base station of their choosing.
1/3/2018 2:52:30 PM
Far-sighted company leaders have been preparing to handle the growing influx of data and integrate IoT information with other data to improve decision-making and drive innovation.
1/3/2018 2:28:37 PM
In contact centers, agent training and workforce management are important in getting agents to answer calls quickly, reduce hold times, answer questions, take corrective action when needed, and express to customers that they are valued.
1/3/2018 1:37:47 PM
Here at IoT Evolution, we strive to offer you the best IoT content we can, not just from our news divisions, covering Smart City, Manufacturing, Fog, Edge, Smart home, IIoT, Healthcare and the rest.
1/3/2018 1:25:36 PM
Implementing's single-source, feature-rich business communications suite helps Vi avoid app overload and complexity, and provides all the functionality it needs and expects to require in the future.
1/3/2018 12:21:59 PM
Star2Star Communications and Blueface announced a merger, which results in the creation of one of the top five UCaaS operation in the world. Star2Star's North American presence coupled with Blueface's pan-European base instantly creates a formidable pairing in a flourishing space.
1/3/2018 12:08:15 PM
Chronicled and The Qtum Foundation have announced a collaboration to combine the Internet of Things (IoT) with Blockchain technology, developing real-world use cases integrating smart devices with a secure distributed ledger back end.
1/3/2018 11:55:28 AM
SolidRun collaborates with Google Cloud to help businesses unlock global device networks with the new MACCHIATObin ClearCloud 8K.
1/3/2018 11:21:31 AM
AT&T Outlines 2018 Plans for the Nation's Only Network Dedicated to Public Safety
1/3/2018 11:11:48 AM
Microsoft is taking aim at the rural broadband issue with the creation of Connect Americans Now (CAN) to fight to remove FCC obstacles in the way of deployment. Joining Microsoft in the fray are the National Rural Education Association, The App Association and a software trade organization.
1/3/2018 11:05:05 AM
TMC and PKE Consulting have developed a powerful conference program for Communications Applications Expo being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
1/3/2018 10:42:08 AM
In this overcrowded, ultra-competitive market, you'd think you'd need a megaphone or bulletin-sized billboard to stand out. The truth is, small businesses can skip all those flashy gimmicks - and still enjoy heaps of success - simply by going vertical.
1/3/2018 10:11:25 AM
This week, NICE inContact announced the newest member of the CXexchange, Brand Embassy Ltd., with the new addition NICE inContact customers can take full advantage of Brand Embassy's omni-channel Digital Customer Care offering.
1/3/2018 8:56:57 AM
According to a recent FCC filing, Windstream Communications intends to purchase MASS Communications in an all-cash transaction, which is aimed at accelerating Windstream growth in the delivery of SD-WAN and as an MSP.
1/2/2018 5:31:09 PM
Recently, Biamp Systems and Attero Tech unveiled the fruits of some collaborative efforts in a new line of Dante wall plates developed for the Tesira system. The new suite of wall plates allows for improved device monitoring as well as audio connectivity and control.
1/2/2018 4:57:24 PM
Virtual digital assistants are poised to see rapid adoption in the enterprise, according to Tractica. A new report from the company indicates more than 1 billion unique active users will employ VDAs annually by 2025.
1/2/2018 4:53:22 PM
As we wait for the next big event in Barcelona, rumor has it that Nokia is readying to release a new generation version of the 3310 in the next month or so. The 3310 devices out now have a battery that lasts for a whole month, a two-megapixel camera, and a 2.4-inch screen.
1/2/2018 4:45:52 PM
Mastercard's identity VP discusses new authentication methods, smart cards with on-board fingerprint sensors, and more with Biometric Update. That includes biometrics and a whole lot more - including behavioral analytics, biometric analytics, device identification, and geolocation.
1/2/2018 2:25:13 PM
India's Prime Minister Narendra Modi used videoconferencing earlier this week to mark two important events.
1/2/2018 2:17:08 PM
The CWDM8 MSA Group has released a new optical module specification for 400-gigabit-per-second optical links of up to 10 kilometers over duplex single-mode fiber.
1/2/2018 1:25:42 PM
Just a few years ago, not many predicted cloud computing would reach the heights we've seen in 2017 - 79 percent of companies now run workloads in the cloud (split almost evenly between public and private clouds). Who knew?
1/2/2018 1:17:05 PM
TMC today announced ZeroOutages has signed on as a gold sponsor to SD-WAN Expo being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
1/2/2018 11:17:17 AM
The real potential of solving real world problems, including in the world of IoT, will always be driven by human beings, supported by artificial intelligence, never replaced by avatars.
1/2/2018 10:46:47 AM
IoT Security technology maturity is on the rise in industrial settings, transport and automotive, government and public services, according to the recently-released ABI Research IoT Security Semi-annual Update.
1/2/2018 10:40:22 AM
Is your company searching for robotic applications to use in its daily procedures?
1/2/2018 10:33:55 AM
Some history, and a reminder about, VoIP 911 regulatory requirements.
12/29/2017 4:17:31 PM
Legere says T-Mobile in 2018 will disrupt big cable and satellite TV. T-Mobile is going to do so, he says, with the TV solution it announced a few weeks ago and by supporting content streaming over existing networks and upcoming 5G connectivity.
12/29/2017 4:10:30 PM expects small companies will hire - at least a little - next year. And it expects some of those hires to work remotely, and to be served by cloud-based business communications solutions.
12/29/2017 4:05:06 PM
Ciena has introduced the Emulation Cloud, a one-stop shop where developers can access education, tools, and testing resources.
12/29/2017 3:59:27 PM
Content is king, no I don't mean content marketing, thing content delivery markets. Think optical networks delivering bandwidth hungry video applications around globe, our SaaSy reality, the IoT and 4K. While digital transformation is driving change, content is playing the role of muse in this production.
12/29/2017 2:18:27 PM
This week, security automation and orchestration provider Swimlane announced interoperability with the RSA Archer Suite. This will enable customers to more efficiently and effectively track and report GRC-related activity in an automated fashion.
12/29/2017 1:40:57 PM
Frost & Sullivan conducted a research study, Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021, it was all about what will continue to make contact centers tick. The market is looking to grow at an estimated CAGR of 9.7 percent over the next three years. The study honed in on inbound contact routing, interactive voice response, automated self-service outbound dialing, workforce management, call recording, and analytics.
12/29/2017 1:03:41 PM
One of the happiest, lightest and brightest places on Earth suddenly went dark this week when Disneyland experienced a power outage. Due to the holidays, this is a very busy season for the Anaheim, California theme park but park goers got more than they bargained for right around 11a.m. on Wednesday, December 27.
12/29/2017 12:55:39 PM
SenRa and Skysens have announced their partnership to bring low-cost, and long-range solutions to India.
12/29/2017 12:39:39 PM
Despite the desire for direct and personal interaction, cell phones seem to be exempt from the notion. No longer are we rushing to answer phone calls but choose to opt for various messaging platforms to stay connected. Plain and simple, texting is how millennials have redefined being on the phone and one day, there won't be an voice option.
12/29/2017 12:38:34 PM
PreCONNECT OCTO leverages the 100 GBE-PSM4 Ethernet transmission protocol to enable transmission of up to 500 meters. The company notes that parallel optical data transmission of this type used to be the domain of multimode cabling.
12/29/2017 12:14:12 PM
It is one thing to come aboard a new job and be referred to as a team player, but it is quite another to feel and see the contributions that you have made. A sense of community in the workplace makes employees feel empowered and appreciated, going onto spread positive messages about the employer. Metrics show several examples of how employees can share favorable messages regarding employers and companies.
12/29/2017 12:13:38 PM is India's ultimate taxi reservation marketplace, government verified and available for download on both Apple and Android. The company announced it teamed up with VoIP solutions provider, Elisiontec's call center software subsidiary, Dialshree for company enhancement.
12/29/2017 12:03:51 PM
With 5G on the horizon, it is time for global carriers to start preparing for this dramatic transformation. Such carriers must begin incubating new services starting with 4.5 G, according to Huawei Executive Director and President of the Carrier Business Group, Ryan Ding.
12/29/2017 11:50:50 AM
Save our schools. Save us. Save our future! Those are the words of Kashmiri students whom have not had access to education for a year and a half after over 35 schools were burned to the ground due to consistent violence and unrest. A general lack of safety in the schools and surrounding areas led the Indian government to seek out alternative methods to provide education, which led to videoconferencing.
12/28/2017 4:24:06 PM
Partner Communications has a new CFO. Effective February 1, 2018, Mr. Tamir Amar will assume the position in the Company, replacing Mr. David Dudu Mizrahi. Mizrahi ended his time on December 26, 2017 with Ms. Sigal Tzadok, Head of the Finance Department and Comptroller acting as interim CFO.
12/28/2017 3:48:11 PM
NEOFECT, a member of K-ICT Born2Global Centre,will receive an Innovation Award at CES 2018 for its RAPAEL Smart Pegboard for Stroke rehab.
12/28/2017 3:42:23 PM
Recently, Los Angeles County deployed the Comtech Telecommunications Corp.'s EMedia service to launch text-to-911 for citizens. The secure browser-based service allows for 9-1-1 operators both send and receive text messages.
12/28/2017 3:26:53 PM
Being a call center agent is not for the faint of heart, hence why the attrition rate is around 45 percent. Often times, agents are on the receiving end of frustrated and disgruntled callers, wanting an immediate solution. With the holidays having come and gone, a lot of exchanges, lost gifts, and returns lead to an overload of calls and overwhelmed agents.
12/28/2017 3:19:47 PM
Every conference call contains a permutation of the same cast of characters, making communication and collaboration a herculean task. Let's explore some of the common, hard-to-hear conference call characters.
12/28/2017 2:12:05 PM
The holiday power outage at the nation's largest airport points to the need for modern power protection solutions. There was a 10-plus hour power outage at the Hartsfield-Jackson Atlanta International Airport.
12/28/2017 1:18:00 PM
Windstream announced it surpassed its goal for signed enterprise customers, with this rapid adoption serving to cement the value in a fully-managed as a service approach to SD-WAN and a company's cloud migration path.
12/28/2017 1:11:32 PM
Recently, Nylas announced an influx of four million dollars in funding coming from 8VC, Great Oaks Venture Capital, Rubicon Venture Capital and Crunchfund to expand its team and reach, while developing additional Nylas API solutions.
12/28/2017 1:07:13 PM
Calabrio study discusses rising customer expectations, the lack of necessary tools in many contact centers, and the need for customer experience efforts to span on contact center and marketing.
12/28/2017 1:02:09 PM
Here, we spoke to Sam Colley of Pod Group USA, who will be a featured speaker at IoT Evolution Health on New Profit models through IoT.
12/28/2017 1:00:48 PM
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