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Today, Yealink announced successful interoperability testing and integration with Aarenet VoIP System's Auto-provisioning service. With the integration in place, users can take advantage of the Aarenet GUI for auto provisioning, programming and customizing key functions.
11/3/2017 12:40:54 PM
Millions of patients require expensive specialty medications. Before they can get these prescriptions filled, they must go through today's complex paper-phone-fax processes for enrollment using a specialty pharmacy or hub associated with the drug's manufacturer.
11/3/2017 11:20:38 AM
The right partner will provide you with guidance and EXPERTISE, and not just a subscription for contact center as a service. The right partner will understand what you need to get executive buy-in, and will go all-in to help your company succeed.
11/3/2017 11:06:55 AM
UberConference, the conferencing and collaboration service from Dialpad passed 1.5 million subscribers. Both paid and free plans from the service have seen speedy growth since launching in 2012, with apps available in both the Apple App Store and Google Play Store.
11/3/2017 11:04:42 AM
This week, Comview successfully renewed its Efficiency First Vendor Certification. The evaluation process entailed the alignment of Comview's mobile and fixed telecom expense management service, using the benchmark of the Efficiency First Framework.
11/3/2017 9:13:07 AM
This week, Verint unveiled its Automated Quality Management (AQM) solution that comes as an integrated element of the Verint workforce optimization suite, and is capable of automating the quality management process - end to end.
11/3/2017 9:10:20 AM
GTT Communications, Inc. announced that, for the fourth time, the Washington Business Journal (WBJ) recognized it as one of the 50 Fastest Growing Companies in the Washington, D.C. region. The ranking is based on the three-year revenue growth rate for each company.
11/3/2017 7:45:00 AM
Proper scheduling in a call center can make or break the efficiency for the day. More so, it can directly impact the customer service level delivered. Whether it is an availability issue, understaffing, overstaffing, or lack of teamwork, keeping agents happy is key to a productive call center; scheduling is central to that. How can a manager handle scheduling in a more effective manner?
11/3/2017 7:00:00 AM
KIVA Group, an omni-channel CEM/CRM software provider to financial institutions, announced its hosted Respect unified Communication Center (uCC) offering. Available to all credit unions and banks, the new inbound service solution can be deployed as a completely new agent service desktop, integrated into the core system in under a month.
11/3/2017 7:00:00 AM
This week, MediaPlatform announced a partnership with Pexip to empower streaming of virtual meetings to an unlimited audience. The pairing brings together a prominent webcasting solution with a preeminent provider of video conferencing and collaboration, which put the power of seamlessly scalable video enterprise hands.
11/2/2017 5:26:25 PM
This week, MediaPlatform announced a partnership with Pexip to empower streaming of virtual meetings to an unlimited audience. The pairing brings together a prominent webcasting solution with a preeminent provider of video conferencing and collaboration, which put the power of seamlessly scalable video enterprise hands.
11/2/2017 5:22:39 PM
Simplicity VoIP announced the selection of netspaiens as the newest addition to the VoIP and hosted PBX provider's unified communications (UC) portfolio of business phone solutions.
11/2/2017 4:48:04 PM
InContact offers advice on how to improve agent scheduling. Asking agents what shifts they'd prefer is a foolproof way of both giving them a sense of greater control, and gaining insight into their desires and productivity suggestions.
11/2/2017 4:44:18 PM
This week, The Professional Association for Customer Engagement (PACE) announced the addition of Puerto Rico to the USA DNC Regulatory Guide. Known as the teleservices compliance bible, the PACE guide has been in distribution for more than 10 years covering all FTC, FCC, TCPA and state-specific telemarketing regulations.
11/2/2017 4:04:48 PM
Callback solutions and virtual queuing is an added step call centers can take to allow callers to keep their place in line without having to hold the line.
11/2/2017 3:59:37 PM
Telefonica Chile, the largest mobile network operator and internet service provider in the country, has announced that it is working with Ericsson to completely virtualize the operator's core network.
11/2/2017 2:18:07 PM
Ayla Networks has raised $60 million in Series D financing led by Run Liang Tai Fund and Sunsea Telecommunications.
11/2/2017 2:09:15 PM
PanTerra Networks has upgraded its Streams service. Streams is a cloud-based file sync and share, team messaging, and UC offering. And now it also provides expanded reports, graphical analytics, improved mobility collaboration, and real-time and threshold notifications.
11/2/2017 1:23:49 PM
Pitney Bowes, a global technology company, has signed an agreement with Arrow Electronics, a global provider of engineering, integration and supply chain services.
11/2/2017 1:23:43 PM
Fifty-six percent of organizations plan to use online talent platforms to support their human resources efforts. This is according to Catalant Technologies, which offers just such a platform.
11/2/2017 1:17:41 PM
As Part of Its Global Expansion, the Smart Home Device Manufacturer in Shanghai Will Offer US Consumers Its Line of Wireless Smart Home Solutions
11/2/2017 12:58:03 PM
Nokia today introduced new session border controller software that it created specifically to address cloud-native environments. And it noted that Miercom has validated that it is on par with hardware-based SBC solutions.
11/2/2017 12:35:02 PM
A study released by Infinite Convergence Solutions, along with 451 Research, found messaging is the main activity on mobile devices for business use, bypassing email and voice calls. The study also found mobile messaging is done via unsecured consumer messaging apps, leaving enterprises vulnerable to security risks.
11/2/2017 12:26:53 PM
Leading internet of things event highlights the trends, case studies and complexities of business intelligence and analytics.
11/2/2017 12:20:33 PM
Pegasystems Inc. announced new AI and virtual assistant capabilities in Pega solutions. Resolution time is lessened, errors eliminated, customer satisfaction is increased, and agent stress is reduced.
11/2/2017 12:16:30 PM
In an industry where attrition is notoriously high and retention low, contact center management is tasked with motivating agents on a daily basis. There's no quick fix but Deloitte's senior contact center manager, Sarah Stealey Reed has some advice that can be transformative if implemented properly.
11/2/2017 11:52:11 AM
According to Synergy Research Group, 8x8, Inc. is the worldwide leader in the midmarket and enterprise segments of the Unified Communications as a Service (UCaaS) industry. The report also emphasized that midmarket (101-1000 employees) and enterprise (1001+) segments are growing the fastest in the UCaaS market.
11/2/2017 11:41:05 AM
VMware this morning revealed plans to purchase SD-WAN outfit VeloCloud Networks. Terms of the deal were not disclosed.
11/2/2017 10:45:28 AM
When Swiss insurance company Helvetia sought improved data center infrastructure, secure data transmission, as well as high-capacity Ethernet and fiber channel interconnect it turned to Ciena. The result, the deployment of Ciena's Waveserver, 6500 Packet-Optical Platform and WaveLogic Encryption to deliver a robust infrastructure more than capable of supporting critical data transfer between Helvetia's Swiss data hubs.
11/2/2017 9:07:54 AM
In the midst of an adoption flurry, Data Storage Corporation (DSC) announced its intention to enter the hosted VoIP and carrier services space. DSC created Nexxis, a new subsidiary of the company, with the directive of diving headfirst into the development of next generation voice and data services.
11/2/2017 9:00:49 AM
White-label telecommunications solution provider SkySwitch has turned up a new West Coast point of presence. It's at The Lone Mountain Data Center operated by ViaWest.
11/2/2017 8:58:16 AM
A new report from Grudi Associates sings the praises of the popular technology known as SD-WAN. And it says that this technology is clearly the future of wide area networks.
11/2/2017 8:00:00 AM
Industrial Internet Consortium Publishes First Testbed Results
11/1/2017 5:41:05 PM
In a recent announcement, Asteelflash has said it will implement a pilot program at its Fremont, California manufacturing facility targeted towards the Smart Factory.
11/1/2017 5:36:50 PM
Intelligent Tracking Technology Enhances Fleet Management Experience with Real-Time Data Aggregation for Driver Matching, Route Scheduling and Dynamic Pricing
11/1/2017 5:12:31 PM
Recently, Digicel announced an extension to its partnership with Anam. In 2015, the two firms paired to secure Digicel's international traffic channels from SMS fraud and Spam by deploying Anam's ASSURE to monitor, filter and report on instances across Digicel's South East Asia, Central America and Caribbean networks. The security service is now set to continue into 2023.
11/1/2017 5:06:47 PM
New Zealand's largest electrical and natural gas utility has announced the expansion of its Internet of Energy relationship with mPrest through a new energy platform solution and investing in and reselling mPrest software in Australia, New Zealand and the Pacific Islands.
11/1/2017 4:37:49 PM
BroadSoft, which delivers an array of solutions, one of which is called UC-One. This company announced that Symbio Networks will be delivering services based on this solution starting next year. Symbio offers services to customers in Australia and New Zealand through its sister company MyNetFone.
11/1/2017 4:32:49 PM
Telarus announced plans to buy CarrierSales. The all-stock deal will create a master agent with $85 million in annual revenues.That will make the company one of the largest master agents in the industry. Once the deal closes, the newly enlarged company will serve more than 4,000 agents.
11/1/2017 4:23:32 PM
Ethernity Networks was at Broadband World Forum last week in Berlin talking up the NG capabilities of its ENET4840z/99 Carrier Ethernet flow processor device.
11/1/2017 3:46:54 PM
Today, BT announced a five-year contract renewal with Ciena to deploy the 6500 Converged Packet Optical Platform. In its renewed relationship with Ciena, BT is able to continue to grow its optical services business, building capacity via 100G and nx100G high capacity wavelengths to ensure high-speed, reliable connectivity services.
11/1/2017 3:19:02 PM
The new Talon Model RTR 2735A is portable device that collects line rate Ethernet traffic on one 40GB stream, four 10GB streams, or eight 1GB streams.
11/1/2017 3:12:23 PM
This week, AT&T announced its wishes to make AI available to all, and in order to deliver that it is collaborating with Tech Mahindra to develop Acumos - an open source AI platform hosted by the Linux Foundation to enable easier building, sharing and deployment of AI applications.
11/1/2017 3:07:41 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Grant Asplund of CENTRI Technology to talk Device Security.
11/1/2017 2:54:45 PM
This week, AireSpring and VeloCloud announced a partnership pairing VeloCloud's cloud-delivered SD-WAN with AireSpring's nationwide managed connectivity to create an integrated VeloCloud powered AireSpring solution - a customizable Platinum SD-WAN package.
11/1/2017 1:44:29 PM
Powerful content explores the impact IoT solutions on enterprise-level healthcare, patient care, supply chain, insurance and pharmaceutical operations.
11/1/2017 12:48:08 PM
Media5 Corp. was at BroadSoft Connections last month with its Mediatrix C7 and Mediatrix 4100 Series offerings. These solutions have been validated as interoperable with BroadSoft technology.
11/1/2017 12:41:03 PM
California-based PathSolutions announced Andrew Bohart as the company's new CEO. A VoIP and Network Troubleshooting solution provider, PathSolutions knows Bohart well, as he has served on the board since 2010.
11/1/2017 12:21:39 PM
Companies to work with Caltrans, City of Chula Vista and SANDAG to improve vehicle safety, traffic efficiency, and support path toward Autonomous Cars
11/1/2017 11:28:26 AM
With an inundation of email and telephone complaints, AT&T encouraged customers to contact customer care to resolve the issues. But even customer care has become a hassle for the understandably frustrated iPhone purchasers.
11/1/2017 11:12:17 AM
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