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When agents have the expertise, tools, supervisor support, and time they need to do a good job, they typically do it. And that makes for better customer experiences, and stronger businesses.
4/26/2018 9:39:21 AM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Shimrit Tzur-David, co-founder and CTO of Secret Double Octopus to talk about eliminating passwords forever.
4/25/2018 4:03:39 PM
The Nureva HDL300 leverages Microphone Mist technology, which fills a room with 8,192 virtual mics. That way, everyone can be heard regardless of their room location or movement.
4/25/2018 3:45:59 PM
The Nureva HDL300 leverages Microphone Mist technology, which fills a room with 8,192 virtual mics. That way, everyone can be heard regardless of their room location or movement.
4/25/2018 3:41:55 PM
Ring has tapped Aspect Software to provide it with a workforce management solution. Aspect Via will be the exclusive WFM solution for customer service agents.
4/25/2018 3:39:59 PM
As the world edges closer to the reality of the fifth generation (5G) of wireless communications, a new age of product innovations is at the doorstep as wireless providers contend with the last remaining hurdles to a national rollout.
4/25/2018 3:28:56 PM
I'm a middle-income-bracket-millennial and none of my friends have smart bulbs installed in their homes. Not even my rich friends. Not even my dad.
4/25/2018 11:55:08 AM
LoopEdge Gateway Software Offered on Nexcom IoT Gateway to Bring Intelligence to the Edge
4/25/2018 11:40:36 AM
Recently, Evolve IP announced the acquisition of thevoicefactory LTD, one of the U.K.'s prominent voice providers. The addition helps further Evolve's market strategy and opens doors to a larger distribution channel, client base and improved access to a number of vertical markets.
4/24/2018 5:48:33 PM
Star2Star announced the arrival of an end-to-end solution of its own. As the recent release of the StarSystem Hosted solution adds to the value to Star2Star's Full Spectrum Communications solution, and a partnership with Bigleaf rounds out what appears to be quite the robust solution set.
4/24/2018 5:32:25 PM
We are a sales enablement company, is how Alex Danyluk, Chief Strategy Officer at Avant opened our conversation, and he really meant it. I don't recall the term Master Agent coming up once. Danyluk and Avant are focused on helping their channel partners simply sell. He explained they first work with their partners on sales techniques, prospecting and marketing and then worry about the technology. It is all part of helping the channel transition from selling products to being next gen solution providers. At the end of the day, our partners need to know what a client wants out of the cloud, not just trying to sell a product, but a full solution which truly meets their needs
4/24/2018 5:14:47 PM
A new Ericsson study provides insights on IoT value chain positioning from 20 leading telecom service providers globally as they engage with, and position themselves in, the IoT market.
4/24/2018 4:13:15 PM
Telit recently announced that Siemens customers can begin using the company's deviceWISE IoT Platform for integrating a wide range of Industrial IoT assets using Siemens' MindSphere.
4/24/2018 4:05:42 PM
BT is preparing to invite comment about how and when to terminate its Wholesale Line Rental solutions. That's the word from The Register, which last week reported that BT Openreach has communicated this plan to its communications provider customers in a recent email.
4/24/2018 3:59:43 PM
OSIsoft has announced a collaboration with AWS to develop services and capabilities to make it easier for customers to run analyses on industrial data from OSIsoft's PI System.
4/24/2018 3:24:30 PM
Businesses are always looking for how to get more out of their investments while decreasing spend. And call accounting and reporting can be a great way to do that.
4/24/2018 3:21:44 PM
IHS Markit has named Ribbon Communications a leader in the core softswitch, session border controller, and trunk media gateway categories.
4/24/2018 3:12:54 PM
Contact centers are a key means through which customers interface with your brand. And callers' first impressions are formed when someone, or more likely something, answers the phone and communicates with them. These moments in time are valuable opportunities for you to convey your brand to customers and prospects. Yet most businesses spend little or no time thinking about them.
4/24/2018 3:03:47 PM
Companies partner to offer an easier way to maintain compliance with changing cybersecurity regulations and requirements
4/24/2018 2:48:44 PM
Toshiba Digital Solutions Corporation and Nebbiolo Technologies have signed a strategic partnership agreement to deploy Industrial IoT solutions using leading-edge fog computing technology.
4/24/2018 2:39:37 PM
The Eclipse Foundation's IoT Developer Survey 2018 results indicate IoT developers' growing preference for the cloud. But the group suggests Google Cloud Platform is failing to get traction with IoT developers.
4/24/2018 2:39:23 PM
With up-and-coming technologies like blockchain, learning how innovation is serving to disrupt operations is critical.
4/24/2018 2:36:15 PM
Honeywell has introduced its new smart wearable, which can help supply chain workers to complete their high-volume tasks more efficiently and ergonomically.
4/24/2018 2:27:09 PM
The Empire State Building in New York City celebrates its 90-year anniversary soon and it is just getting smarter, proving New York is one of the smartest cities in the world.
4/24/2018 2:25:07 PM
mCart, the leading influencer marketing platform is excited to announce a new partnership with the leading blockchain security protocol, Trustroot.
4/24/2018 12:34:40 PM
Phone.com CTO and VP Alon Cohen was at MONage last week discussing the future of communications.
4/24/2018 11:52:59 AM
Gemalto will be at NFV & Zero Touch World Congress this week in San Jose talking about the important trend of network function virtualization. Join Martin Liepert. Gemalto's Software Architect for the session Trends in the Network Function Virtualization Market, at NFV & Zero Touch World Congress this Thursday in San Jose.
4/24/2018 11:31:38 AM
As Ciena noted during its Partnering is Personal…adapt yourself session in Athens, building partner relationships and solutions requires businesses to listen and to adapt.
4/24/2018 11:07:59 AM
The contact center environment is notorious for high attrition rates. However, an engaged workforce is a positive workforce, and one to stick around. Engaging a crew of grizzled customer service vets or even a group of greenhorns can prove quite the challenge. Fret not, for we're about to explore several ways to empower the team and take the contact center to new heights.
4/24/2018 10:50:11 AM
Analytics are not new to the contact center, but as we delve deeper into our omnichannel reality, the digital age is driving innovation. Contact center operations are privy to a rebirth from actionable insight, mounting interaction data enables companies to optimize operations starting with customer service processes, protocols and efforts.
4/24/2018 10:48:35 AM
A robust EEM solution impacts a business on a number of levels. In the contact center, areas like job satisfaction, agent morale and employee turnover are all driven toward more positive results with user-friendly, intelligent interfaces empowering agents to make real time scheduling changes, manage communications preferences and regular notifications with updates.
4/24/2018 10:46:14 AM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Workforce Optimization Channel, sponsored by NICE, has been launched as the newest addition to the TMC Online Community program.
4/24/2018 10:43:18 AM
4/24/2018 10:40:01 AM
4/24/2018 10:32:00 AM
4/24/2018 10:28:00 AM
Being self-employed in the IT industry comes with a number of pros and cons. Most people agree that the pros far outweigh the cons, but opinions vary on the subject. Regardless of which side of the argument you land on, everyone can agree that self-employed professionals operate under a unique set of circumstances. Figuring out what it takes to be successful under these conditions is the key to longevity.
4/24/2018 10:20:05 AM
Enables third-party Arm developers to quickly and easily automate the issuance of digital certificates
4/24/2018 9:15:00 AM
Many companies approach Digital Transformation by 'sensorizing' all their equipment, collecting data and hoping it turns out insights on what to improve.
4/24/2018 9:00:00 AM
VoIP provides customers with more affordable phone calling, greater resiliency, the ability to more easily support remote workers, and the prospect for more integrated communications and collaboration experiences. And a recent piece by Markets Morning suggests that Nextiva is head of the VoIP pack.
4/24/2018 7:00:00 AM
The University of Houston is hosting the biannual Digital Sales Summit Awards (ADSSA) at the Stephen Stagner Sales Excellence Institute. Over the two-day event taking place April 25th and 26th, presented by VanillaSoft, attendees will gain insight into innovation, operations, technology, structure and leadership in the digital era.
4/24/2018 7:00:00 AM
Wholesale Carrier Services (WCS) announced a partnership with Versa Networks to add managed SD-WAN and SD-Security services to its portfolio of offerings. In selecting the Versa Cloud IP Platform, the networkWCS service portfolio is expanding to meet the needs of the modern enterprise.
4/23/2018 4:13:22 PM
What's stopping every employee from fully embracing video conferencing? How can we cure the growing pains associated with video conferencing? Here are the seven biggest challenges of video conferencing and how to solve them.
4/23/2018 3:54:58 PM
Join Martin Liepert. Gemalto's Software Architect for the session Trends in the Network Function Virtualization Market, at NFV & Zero Touch World Congress this Thursday in San Jose.
4/23/2018 3:18:25 PM
Equipment failure was the cause of a power outage that forced businesses in Rushmore Mall in Rapid City, South Dakota to close for most of the day Sunday.
4/23/2018 3:17:40 PM
The Vonage Integration Suite offers a better overall integration experience with advanced contact management services; greater call control and note-taking features; customizable integration tools; and robust in-app help and support.
4/23/2018 2:26:02 PM
Dialogic and Teles announced a partnership putting the PowerMedia XMS 3.5 to serve as the media processing engine for the TELES Cloud UC and Voice Application Server services. TELES is taking aim at delivering on UCaaS expectations in a rapidly expanding space.
4/23/2018 2:07:02 PM
The Cincinnati/Northern Kentucky International Airport has deployed an IoT solution, provided by Losant, to streamline operations and improve customer experience.
4/23/2018 1:40:01 PM
It can be helpful to block out your ringing phone when you need to focus on more important matters. Like when you're hard at work on a project that's nearing deadline, or you're in a meeting and can't have outside interruptions. That's why Do Not Disturb is such a nice feature.
4/23/2018 1:21:53 PM
The transportation world is changing faster than ever before; there have been more changes in the past five years than in the 100 that came before.
4/23/2018 1:18:12 PM
Yeastar and VTech announced an interoperability partnership, which will build on an existing relationship. Already providing customers with auto-provisioning for the Yeastar S-Series VoIP PBX, the pairing will move efforts into the cloud with the Yeastar Cloud PBX gaining interoperability.
4/23/2018 1:15:23 PM
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