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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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The Ethernet controller market is headed for a boom. According to a MarketsandMarkets report, the market is estimated to reach $11.89 billion by 2023. It is currently at $8.28 billion. That means a CAGR (compound annual growth rate) of 6.22 percent over the next six years.
11/1/2017 10:58:19 AM
Ask and you shall receive. At least, that is the case for Konica Minolta when it came to responding to customer demands. Customers were looking for more effective, efficient, and flexible ways to produce and distribute business communications. The choice was made to enhance its SMS cloud offering, which now permits users to send real-time, personalized texts.
11/1/2017 10:51:21 AM
Customers are increasingly impatient. And three-quarters of customers think it takes too long to reach a live agent. And the ramifications of that statistic can be costly and wide-ranging.
10/31/2017 6:36:45 PM
UCaaS company RingCentral has a handful of new integrations related to AI, chatbots, and workflow.
10/31/2017 6:18:08 PM
This week, Bandwidth proposes terms for its upcoming $84 million IPO. The CPaaS provider is riding the wings of APIs and its platform to empower enterprises with voice and text functionality. And, coming soon (The week of November 6) Bandwidth intends to go public by offering four million shares in a price range of $20-22.
10/31/2017 4:51:02 PM
Digital marketing solution company Spotzer has called on NewVoiceMedia for a new contact center solution. The company is using NewVoiceMedia's cloud-based ContactWorld for Service offering.
10/31/2017 3:47:47 PM
TMC announced that TPx Communications has signed on as a platinum sponsor to the SD-WAN Expo being held February 14-16, 2018, at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
10/31/2017 3:38:48 PM
Is your company or family searching for a security cloud that will protect all of its important information?
10/31/2017 3:34:22 PM
Verizon certifies Gemalto LTE-M platform that delivers highly efficient 4G IoT connectivity, Provides compatibility with Gemalto's On Demand Connectivity for simplified IoT remote subscription management
10/31/2017 3:30:26 PM
Extreme Networks Inc. has completed its $55 million acquisition of Brocade Communications Systems Inc.'s data center switching, routing, and analytics business.
10/31/2017 3:04:53 PM
OmniPHY is showing its automotive Ethernet semiconductor IP solutions at the IEEE-SA event in San Jose. The company explains that this technology supports 100 Mb over an unshielded twisted pair.
10/31/2017 1:56:09 PM
This week, members of higher education IT departments will come together during EDUCAUSE 2017 to explore advances in higher education IT. Dialpad is stealing some of the spotlight, as it is showcasing why colleges and universities are moving away from legacy solutions, and investing in cloud communications.
10/31/2017 1:21:41 PM
The global enterprise videoconferencing market is forecast to experience 7.4 percent compound annual growth through the end of 2023. All that's according to strategic market research and consulting firm Research Nester.
10/31/2017 11:39:12 AM
Aeriandi has expanded its PCI DSS voice services offering with automatic speech recognition technology. This offering, which is already in use by a U.K. energy company, is now generally available.
10/31/2017 11:36:26 AM
ADTRAN is expanding its portfolio through a new arrangement with Cambridge Communication Systems of the U.K. CCS will provide its Metnet self-organizing millimeter wave backhaul solution to the Huntsville, Ala.-based business. Metnet complements ADTRAN's SD-Access based NG-PON2 solution for 5G backhaul.
10/31/2017 10:40:45 AM
Leading analysts join internet of things event in Florida in February for a special panel discussion.
10/31/2017 10:34:58 AM
Recently, Batelco, Bahrain Telecommunications Company announced the selection of Ciena's Converged Packet Optical Platform to support its new Batelco Gulf Network (BGN). The digital services provider is set to enjoy the spoils of an industry leading optical solution, capable of elevating network reliability, capability and capacity - supporting up to 8.8 Tbps and up.
10/31/2017 8:00:00 AM
Altura Center Communications and Datatel Communications Inc. have teamed up to deliver healthcare enhanced cash flow acceleration solutions. These solutions can be enabled in a contact center or back office operation.
10/30/2017 7:31:57 PM
The global telecom expense management space is expected to see compound annual growth of 13 percent in the next decade. That means by 2021 the worldwide TEM arena should be valued at about $5.62 billion.
10/30/2017 6:51:13 PM
With all the talk about the cloud and IP telephony, you might think that everybody has made a full transition to these technologies. But the fact is that plenty of businesses still rely on legacy phone equipment. Recognizing this reality, IntelePeer expanded its Atmosphere Voice Services to address PRI and TDM users.
10/30/2017 6:46:43 PM
ADTRAN is expanding its portfolio through a new arrangement with Cambridge Communication Systems of the U.K. CCS will provide its Metnet self-organizing millimeter wave backhaul solution to the Huntsville, Ala.-based business. Metnet complements ADTRAN's SD-Access based NG-PON2 solution for 5G backhaul.
10/30/2017 6:43:07 PM
TMC today announces 888VoIP has signed on as a platinum sponsor for ITEXPO being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida. ITEXPO is the only event dedicated to exploring communications solutions for the enterprise mid-market, resellers and service providers. ITEXPO is the annual meeting point where buyers of communications hardware and services can sit face-to-face with hundreds of manufacturers and solutions providers in one place, for three incredibly productive days. 888VoIP will be showcasing an array of innovative solutions at Booth 507.
10/30/2017 4:24:52 PM
The term moonshot encapsulates the spirit of technological achievement: an accomplishment so ambitious, so improbable, that it's equivalent to sending a manned mission to explore the moon.
10/30/2017 4:22:25 PM
At the recently concluded LISTEN 17 Conference, CallMiner announced the release of a number of playbooks of its own - Eureka Success Playbooks. The playbooks portray best practice for Eureka users through an ongoing series of ROI-focused, in-depth guides to promote better business results.
10/30/2017 3:37:36 PM
Twilio is one company that is helping move augmented reality forward - at least from a developer standpoint. It has introduced new additions to its Programmable Video platform to address multiuser augmented reality.
10/30/2017 3:33:20 PM
Call centers are more outdated than one would think. More than 500 agents worldwide were surveyed, and the findings showed a complete disregard for customer sensitive information.
10/30/2017 3:19:16 PM
Data analytics allows for more intelligent network management and QoS assurance. But over the years network architectures, technologies, and demands have seen enormous change. And that calls for a different kind of thinking when it comes to networking and QoS.
10/30/2017 2:44:53 PM
Today, Yealink announced the Yealink T5 Smart Media Phones successful completed interoperability testing with 2N's IP intercom system. Now, Yealink's smart media phones are easily integrated and leveraged with the 2N systems, perfect for control of production lines in an industrial setting, access to schools, residences or offices and commercial building; expanding the China-based IP endpoint maker's market presence.
10/30/2017 2:40:44 PM
Frost & Sullivan talks about this kind of thing in a new white paper. Titled Personalized Workforce Optimization, the paper explains how to better assess and improve employee performance.
10/30/2017 2:34:34 PM
It's quite shocking that human inventiveness took 20+ years to replace manual coding of networks as the primary way to configure them. To some extent, networks themselves are to blame. For years, even as enterprises themselves evolved significantly in how they ran their businesses, their networks remained stagnant- often serviced by a single MPLS provider connecting all their edge offices to their data center.
10/30/2017 2:26:51 PM
Collocated with IoT Evolution Expo, in Florida, The Smart City Event highlights trends, best practices and the best solutions.
10/30/2017 12:16:59 PM
Telarus today announced plans to buy CarrierSales. The all-stock deal will create a master agent with $85 million in annual revenues.
10/30/2017 11:56:59 AM
Customers know when there is misalignment between various departments. When the right hand isn't talking to the left, it's apparent and it's the primary reason siloed organizations run into so many issues when serving their customers.
10/30/2017 10:50:29 AM
China is moving full steam ahead when it comes to the 5G train, announcing its plans to introcude its prototype products in 2018.
10/30/2017 10:38:51 AM
Solvvy announced it has raised $12 million in funding to increase its total funding to $16.5 million.
10/30/2017 7:35:00 AM
Just 9 Companies Lost $1.8 Billion! It's worth noting NotPetya may be one of the most destructive pieces of malware ever and we previously broke the news that it could exceed the $4 billion of damage caused by WannaCry! We now comfortably predict the damage is $10 billion dollars or more.
10/28/2017 12:43:04 PM
Beginning November 1, smartphone users can download the MS No Call app, free of charge. Typically, people (on the no-call list) get mad when they get a telemarketing call, but 90 percent of the time they don't do anything about it. This will make it a lot easier to report, shared Presley. It does not help that it takes 31 days from registration for a number be activated on the Do Not Call Registry.
10/27/2017 6:11:42 PM
As a channel sales person you must see the signs, understand them, and go to where the market will be. The IT world is a very different place than it was 5 years ago.
10/27/2017 5:56:46 PM
Broadcom Ltd. announced the availability of its integrated broadband CPE SoC (system on chip), the BCM63158. Meshing Gfast, xDSL, and GPON into one integrated device, the BCM63158 enables telecom service providers the ability to deploy copper or fiber broadband services via a singular, unfied platform, per Broadcom.
10/27/2017 5:31:07 PM
Unified communications solutions provider BroadSoft over the years has built a strong service provider partner program. This impressive army of CSP go-to-market partners is a key reason why Cisco decided buy BroadSoft.
10/27/2017 4:49:52 PM
Edgewater Networks is preparing to roll out an SD-WAN service that optimizes BroadSoft application traffic. This network overlay service will automatically put BroadSoft application traffic on the best available internet connection.
10/27/2017 4:29:06 PM
Today, cloud communications provider Star2Star unveiled the new and improved StarContact System for Salesforce. The future-forward enterprise-level cloud communications empowers organizations to improve customer communications, as well as support and integrate with Salesforce.
10/27/2017 3:59:25 PM
ACSI: Customer satisfaction fell in 2Q for first time since 4Q 2015. Forrester: No improvement for traditional retailers. The American Customer Satisfaction Index yesterday reported that the national level of customer satisfaction fell in the second quarter of this year.
10/27/2017 3:55:46 PM
Cisco's trail of acquisition tears over the decades includes the Flip video camera, Cerent, Scientific Atlantic, Linksys, and a couple of others. The BroadSoft deal is being spun as a move to capture more SMB business and move Cisco's UC strategy move to the cloud. Given Cisco's historic #Fails in the SMB market, I can't see BroadSoft bring a whole lot more to the table. Especially since Cisco Spark didn't.
10/27/2017 3:51:23 PM
Amazon Key, which lets delivery people drop Amazon package inside Prime subscribers' homes, will be available in 37 U.S. cities starting Nov. 8.
10/27/2017 3:47:38 PM
The digital customer experience business model, and operators' ability to monetize it, is about to be transformed thanks to Nokia's new Smart Plan Suite (SPS).
10/27/2017 3:04:42 PM
The interactions you have with your clients are essential for maintaining their business and improving their experiences. Your clients are important. Without them, you wouldn't even have a business in the first place.
10/27/2017 3:00:51 PM
China is poised to lead the world in 5G subscribers, according to CCS Insight. Half of the planet's 1 billion 5G users by 2023 will reside in China, it says. It adds that 40 percent of the 2.6 billion subscribers by 2025 will be from China.
10/27/2017 2:53:32 PM
This week, Huawei paired with China Telecom China Co., Ltd's Guangzhou Institute announced the successful completion of transmission tests of 400 Gigabit Ethernet (GbE). The team established the joint R&D project in 2016 to further drive multi-gigabit Ethernet performance and deployment.
10/27/2017 2:50:34 PM
MNF Group, an Australian-based retail and wholesale VoIP provider, announced it has partnered with BroadSoft to carry the MyNetFone UCaaS service on BroadCloud.
10/27/2017 2:18:29 PM
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