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TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Identity fraud is a big problem year round, and iconectiv is helping to prevent it. Of course, whatever time of year it is, online fraud and identity theft are large and growing concerns. And the fact that so many of us now use mobile devices to interact and make purchases only increases the threat surface.
12/28/2017 12:59:45 PM
If you're involved in managing, funding, working in, or advising a call center, you know the big challenges the people and organizations in these environments face. That list includes absenteeism and attrition, keeping agents engaged, meeting metrics such as first call resolution, scaling, and improving performance.
12/28/2017 12:54:53 PM
Here, we spoke to Mike Brown of ISARA Corporation, who will be a featured speaker in the Blockchain Certification at IoT Evolution Expo.
12/28/2017 12:40:35 PM
The year is coming to an end, and along with a number of Hot Tech Trends gaining momentum, the open source landscape continues to grow and diversify. It is important to evaluate the state of open source security in order to know where we stand and what can be improved. This article will provide you with the basics.
12/28/2017 12:40:33 PM
By now, the most hated industry in the country just might be Internet Service Providers. Thanks to the FCC's bungled rollout of network neutrality rules, followed by an even more bungled repeal.
12/28/2017 12:26:43 PM
Here, we spoke to Roberto Dolci, President and CEO of aizoOn USA, who will be a featured speaker on IIoT Farming.
12/28/2017 12:24:48 PM
Last month, Uber joined the ranks of well-known brands that have paid the price for running afoul of TCPA (Telephone Consumer Protection Act) rules. A little over two years after the case was filed in Illinois Federal Court, Uber agreed to a $20 million class action lawsuit settlement with Cook County resident Maria Vergara.
12/28/2017 12:15:34 PM
TMC today announced Bigleaf Networks has signed on as a gold sponsor to SD-WAN Expo being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
12/28/2017 12:02:47 PM
Here, we spoke to Christian Legare of Silicon Labs, who will be a featured speaker on IoT Security at the IoT Evolution Expo.
12/28/2017 11:56:25 AM
Here, we spoke to Galeal Zino, founder of NetFoundry, who will be a featured speaker on Edge computing at the IoT Evolution Expo
12/28/2017 11:27:51 AM
People, product, and perception are three key things that impact customer experience. And the first of these three is typically the most difficult to control and keep consistent. But with the right training and agent tools, call centers can ensure their people provide customers with the best possible experience.
12/28/2017 10:55:53 AM
Nokia has joined the xRAN Foundation, an open networking effort which is expected to issue its first standards by early next year. The xRAN Foundation is working to create a modular architecture for radio networks.
12/28/2017 10:10:43 AM
Security and smartphones are two words not used to sharing a sentence, but Stealth Grid announced it developed, tested and manufactured a first-of-its-kind encrypted mobile phone, with an ICO coming shortly.
12/28/2017 9:15:57 AM
The Girls Scouts of Northern California are putting technology to work to enable a virtual retreat, leveraging video conferencing as a key component of Camp CEO - a three-day event that includes gardening, rope course and live video conferences with high profile female executives.
12/27/2017 5:05:02 PM
The Business VoIP market is poised to continue its growth at a rate of nearly 10 percent through 2021. This figure is based on three key components that will keep the VoIP motor running, per Technavio.
12/27/2017 4:57:43 PM
Tele2 Latvia's investment in Nokia's 5G-ready technology will enable the service provider to realize data speeds five times that of its existing LTE network. At least that's what test results of the new technology indicate.
12/27/2017 4:43:39 PM
Automotive, energy, health care, media and entertainment verticals among verticals best poised to take advantage of 5G, according to studies.
12/27/2017 4:37:42 PM
VanillaSoft explains the difference between sales enablement and sales engagement. This piece suggests that sales enablement is about arming sales reps with the knowledge, processes, and skills they need to make the most out of every buyer interaction
12/27/2017 4:31:20 PM
A new infographic illustrates the value of your employees' social media posts. According to the infographic, employee social media posts on average get double the click-through rates of company postings.
12/27/2017 4:23:25 PM
The Consumer Electronics Show (CES) is taking place January 9-12 in Las Vegas, and Aquantia will add to the ambiance by showcasing a number of its solutions. Specifically on display, will be a number of breakthroughs in multi-gigabit Ethernet to offer explosive performance in your car, home or office.
12/27/2017 3:08:10 PM
Recently, Verint announced the acquisition of Next IT - A Spokane-based company that specializes in the development of conversational artificial intelligence-powered intelligent virtual assistants. The purchase is certainly a strong step for Verint, signaling a commitment to augmenting this up-and-coming technology's presence in the contact center.
12/27/2017 3:03:06 PM
TMC today announced the keynote line up for SD-WAN Expo being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
12/27/2017 1:27:53 PM
At a recent Sustainable Development Goals and Resilient City Construction Seminar in China, media firm CTBF discussed its plans for Smart Cities and sustainable growth.
12/27/2017 1:01:35 PM
Smart City, Mobile Virtual Network Operators and Internet of Things Service Providers now Able to Exchange Digital Currency and Subsidize Service
12/27/2017 12:50:44 PM
Iridium Communications Inc. announced that all ten of their Iridium NEXT satellites for its fourth launch are now in processing at SpaceX's west coast launch site at Vandenberg Air Force Base in California.
12/27/2017 11:53:17 AM
Trusted IoT Alliance Seeks to Standardize an Open-Source Blockchain Protocol to Support IoT Technology Worldwide
12/27/2017 11:45:24 AM
Qualcomm Incorporated has announced that Cristiano R. Amon, formerly EVP, Qualcomm Technologies and current president, QCT, has been promoted to president of Qualcomm Incorporated
12/27/2017 11:38:32 AM
SocialMediaToday compiled several predictions as to what could come out of LinkedIn for 2018 and with less than two weeks until the New Year; it's the perfect time to see what may be in store.
12/22/2017 4:59:41 PM
This week, analytics and AI solution provider Gridsum Holding Inc. announced the launch of its AI-driven, SaaS intelligent CRM solution specifically developed for the Chinese market. The cloud-based solution melds Gridsum marketing technology with big data analytics, AI and blockchain technology to deliver a future-forward CRM.
12/22/2017 4:23:05 PM
Nokia this week announced it has signed multi-year patent license agreement with Huawei. In doing so, Nokia noted Huawei is among the world's leading smartphone manufacturers.
12/22/2017 3:23:11 PM
One popular form of fraud is known as spoofing. This is what happens when bad actors masquerade as other people and organizations in an effort to get the victim's personal information. And they often spoof caller IDs in the process to make it appear as if the call is coming from a different entity.
12/22/2017 3:14:34 PM
Singapore is a great place to be, particular if you have a data center. It's a tech industry hotspot. You can find a lot of submarine cable landings there. And the country is politically stable. But things related to data center are starting to change there.
12/22/2017 2:56:12 PM
This week, Puerto Rican Telecom Service Provider Natural G.C. and global distributor Pulse Supply selected TelcoBridges, and its Tmedia VoIP gateways to aid in restoring telecom infrastructure from Hurricane Maria's destruction.
12/22/2017 2:38:46 PM
Clearly, there are a host of benefits to be gained during conference calls. And the added benefit is you don't have to incur the costs and time commitment of travel. But when conference calls don't go off a planned, they can waste a whole lot of time, hurt your reputation, and result in lost opportunities and revenue potential.
12/22/2017 1:22:10 PM
Four major wireless carriers have contracted Zayo Group Holdings Inc. to help increase capacity on their networks. Zayo provides communications infrastructure services including cloud, colocation, fiber and other connectivity to businesses in all verticals, including wireless and wireline network operators. And it is a proponent and user of multi-gigabit Ethernet technology.
12/22/2017 12:56:01 PM
Mobile banking has put financials at our fingertips. Trips to the bank are obsolete when it comes to cashing checks, opening accounts, making payments, or checking balances as mobile banking is the favored channel by 53 percent of users. Unfortunately, anything having to do with mobile apps, especially banking, is opening the door to fraud.
12/22/2017 12:23:39 PM
A new report courtesy of the Dell'Oro Group noted that wireless LAN is set to speed up 2018's Ethernet Switch market sales. Dell'Oro delivers market information on the telecommunications, networks, and data center IT industries.
12/22/2017 12:16:17 PM
Since deploying UJET's customer support platform, SpotHero has seen some dramatic improvements in both costs and service quality for employees and consumers. The North American parking reservation service has lowered telephony costs by 50 percent while enhancing the caliber of service that customers and agents experience.
12/22/2017 11:54:31 AM
Comcast announced the launch of a new internet service delivering speeds up to 1 Gigabit-per-second (Gbps). This service will be delivered to both residential and business consumers in Sacramento, California as well as nine surrounding cities. The speeds will be among the quickest and encompass access to the country's largest Wi-Fi network, over 18 million hotspots.
12/22/2017 11:33:53 AM
Working from home is a schedule win. There is minimal impact when an employee is sick or there is a childcare issue. As long as there is an Internet connection and a mobile device/laptop, the job can be done. Not only does it reduce the cost of physical space for the business, but it also allows for a more flexible schedule for call center agents.
12/22/2017 11:24:36 AM
When in the middle of a conference call, employees tend to speak much more properly than they would with a group of friends. In a study conducted by Polycom on UK's conference call habits, 42 percent of Britons claim they often or sometimes put on a phone voice.
12/22/2017 10:53:51 AM
In 2001, Google brought Eric Schmidt on board as CEO. To 10 years later become executive chairman, and continue to serve in this capacity through restructuring, and the birth of Alphabet. Google announced Schmidt is planning on stepping down as executive chairman, and will continue with the company in a technical advisory role.
12/21/2017 6:23:14 PM
Edgewater Networks announced Technology Marketing Corporation awarded the EdgeMarc 2900 series of Intelligent Edges with a 2017 INTERNET TELEPHONY magazine Excellence Award for IP Communications.
12/21/2017 4:07:48 PM
MegaPath announced its MegaPath One solution was chosen as a winner of Technology Marketing Corporation's (TMC) 2017 Internet Telephony Excellence Award. This particular award acknowledges and honors organizations which developed exceptional IP communications products, leading the path in an ever-growing industry.
12/21/2017 3:26:58 PM
This week, HubStor announced the arrival of its audio transcription features to its intelligent cloud service. With the new enhancements in place, HubStor cloud archive platform users can classify and search audio files for compliance, security and eDiscovery.
12/21/2017 3:22:32 PM
IP Insider discusses why PoE and multigigabit are important. Power over Ethernet is when the Ethernet cable of the switch transmits both data and provides power to PoE-enabled network peripherals.
12/21/2017 2:53:46 PM
This week, Eastlink announced the selection of Espial's Elevate cloud-based SaaS platform to support video services. With the platform in place, Eastlink is able to further enhance and expand its entertainment and video services portfolio.
12/21/2017 2:50:16 PM
Ericsson, Qualcomm, and nine of the world's largest cellular network operators have come together to demonstrate NSA 5G NR-compliant multivendor interoperability.
12/21/2017 2:32:22 PM
While we discuss hosted VoIP solutions regularly, it's a good time to delve into why adoption is on the rise and the key benefits of selecting a hosted VoIP solution versus on-premises.
12/21/2017 1:30:20 PM
NetObjex, Advantech and PNI Sensor Corporation showcase Smart Parking solution with IOTA decentralized network and cryptocurrency payment capabilities
12/21/2017 12:30:33 PM
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