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Cyient has announced the opening of a global Tower Operations Center (TOC) in Hyderabad, India.
12/21/2017 12:10:58 PM
The contact center is expected to perform like a well oiled machine, serving customers in a rapid and satisfying manner. While this is the expectation, problems arise in every contact center, challenging management to rally the troops, and march on toward victory. Where some people see problems, I see solutions. Let's take a look at a few of the most common contact center hurdles, and how to overcome them.
12/21/2017 12:07:13 PM
While investors already know they are going to have to turn their attention toward the IoT if they are going to remain relevant, it's hard to know exactly where to start.
12/21/2017 11:57:30 AM
Ericsson, Qualcomm, AT&T, NTT DOCOMO, Orange, SK Telecom, Sprint, Telstra, T-Mobile US, Verizon, and Vodafone showcased 3GPP-compliant 5G NR multi-vendor interoperability.
12/21/2017 11:53:19 AM
Thought leaders join to internet of things security event to shed insight on protecting company assets as well as customer data and privacy.
12/21/2017 10:02:11 AM
This week, Smart Selling Tools named VanillaSoft a Top Sales Tool of 2017, highlighting the software provider as an industry leader. After a rigorous review process, VanillaSoft garnered the top spot in the Sales Engagement category
12/21/2017 9:41:42 AM
This week, Huawei differentiated from the pack announcing it is the first SD-WAN solution provider to successfully navigate the rigorous European Advanced Networking Test Center (EANTC) testing process. The independent test center explored the solution's scalability, application based traffic steering, CPE and link resiliency to determine the Huawei SD-WAN solution worthy of a passing grade.
12/21/2017 9:38:15 AM
This week, Symsoft AB announced its geo-redundant hybrid cloud SMSC is supporting more than 20 billion A2P SMS messages annually. The firm notes a sizable spike in traffic over the last few months due to acquisitions by parent company CLX Communications AB.
12/21/2017 9:34:10 AM
R&D investment is the main driver of economic growth in developed countries, which is why governments often try to encourage it.
12/20/2017 9:51:44 PM
As the enterprise and Internet service providers push cyber security to the fore, European network monitoring and security solution provider Flowmon Networks announced an expanded footprint. The firm invested into its U.K. market presence, compiling a new business development team and signing with Beta Distribution to bring its product to Great Britain.
12/20/2017 5:23:06 PM
EmOpti, a Wisconsin-based startup, is a virtual ER visit option that can be found in eight hospitals. Patients come to the ER but if it is too crowded, they go to a remote command center where, via videoconferencing, they are examined by a doctor or physician's assistant.
12/20/2017 4:41:32 PM
According to Mobile Fraud: Marketers' Massive Hidden Threat, a Forrester Consulting thought leadership paper, only 20 percent of enterprise marketers believe they are able to monitor and stop fraud.
12/20/2017 4:23:42 PM
Microsoft's Office 365 Teams is enhancing its collaboration service by adding additional Skype for Business capabilities. In September, Microsoft revealed that Skype for Business would be folding into Teams but would be a seamless transition.
12/20/2017 4:14:45 PM
Social media is not just for those youngsters anymore. In fact, it is actually a quite popular business tactic. In 2016, 74 percent of marketers said they planned to expand their social media advertising over a year-long time period.
12/20/2017 4:02:42 PM
Everyone who has a phone is familiar with the concept of robocalling but maybe not the exact term. Simply put, a robocall is a prerecorded message; they account for thirty percent of the calls made in the United States.
12/20/2017 3:47:47 PM
The IoT Evolution Expo is coming up fast, and we interviewed our speaking faculty to get a bit of a preview of what to expect from the conference.
12/20/2017 3:39:13 PM
The leading internet of things event announces a half day program dedicated to educating attendees on the advantages, use cases and security issues of blockchain.
12/20/2017 1:48:38 PM
Today, Brekeke Software announced enhancements to the Brekeke SIP Server and Brekeke PBX. The release of v3.8 beta update offers a slew of new capabilities including call detailed records (CDR) as well as an improved phone book and easier configuration options.
12/20/2017 1:43:09 PM
Kerlinkhas announced it will provide Proximus in Belgium with 800 more stations for the Proximus LoRaWAN IoT network.
12/20/2017 12:57:38 PM
Turnkey smart home system accelerates opportunities for operators in a fast-growing segment of the IoT
12/20/2017 12:10:53 PM
A New Collaboration to Help Speed Time-to-Market and Monetization of Connected Products globally
12/20/2017 12:01:35 PM
As the year quickly starts to wind down, everyone from industry analysts to enterprise decision makers are racking their brains as they look ahead to 2018, trying to anticipate what new changes are on the horizon for the Internet of Things
12/20/2017 11:55:51 AM
Cash prize of $10,000 up for grabs for Best in Show Winner
12/20/2017 11:51:05 AM
Pareteum Corporation has secured a three year contract with a European global provider of IoT security.
12/20/2017 11:43:39 AM
Figuring out what kind of value your social media efforts are yielding starts out with defining what you're trying to do in the execution of those efforts, and then measuring related metrics, says Luke Brynley-Jones.
12/20/2017 10:44:31 AM
Cloud communication advisor GetVoIP published a list of what it considers the most innovative cloud solutions of 2017. Nextiva's NextOS came out on top of GetVoIP's list of the most innovative cloud solutions of 2017.
12/19/2017 5:11:46 PM
The Si544/Si549 Ultra Series crystal oscillators from Silicon Labs provide frequency flexibility, latency control. These solutions are suitable for use with high-speed 28 and 56Gbps transceivers in 100G, 200G, and 400G communications and data center applications.
12/19/2017 3:32:48 PM
The unified communications (UC) market made huge strides in 2017, with UC deployments powering the digital transformation initiatives within many modern enterprises and radically improving the way business professionals communicate.
12/19/2017 2:36:18 PM
This week, Sunrise announced it received Platinum Partner status from AudioCodes, allowing the Swiss operator to deploy the AudioCodes One Voice portfolio and offer voice infrastructure for those leveraging Sunrise's UC and VoIP offerings.
12/19/2017 2:25:36 PM
It's quite remarkable to realize that the emerging unmanned aviation industry has such crossover appeal to so many in the last few years. In fact, my own personal experience as a Drone Flight Services Provider has yielded more excitement and enthusiasm to learn more about it than any of the other traditional technologies my business represents today.
12/19/2017 2:20:45 PM
Short message service (SMS) started making waves in 1994. By the end of 2000, the average person was sending 35 texts per month. SMS was growing exponentially, but it didn't last forever.
12/19/2017 2:12:14 PM
Cloud security is becoming a crucial aspect for both businesses and customers who use those companies for purchases.
12/19/2017 2:08:39 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Bret Greenstein, VP, Watson IoT, IBM, to talk AI and IoT.
12/19/2017 2:00:58 PM
FinTech has gone to a whole new level at Banpara Bank. The Brazilian business has opened a branch that's entirely automated - with no on-site employees.
12/19/2017 1:24:39 PM
Despite the number of big brands already dipping their toes into the smart home market, this trend of staunch brand evangelism has yet to find its way into the Internet of Things market.
12/19/2017 1:19:10 PM
All prescriptions instruct patients to take a medication as directed, yet millions of Americans fail to follow through. About half of the 3.2 billion annual prescriptions dispensed in the United States are not taken as prescribed, and that number is even lower for patients with chronic conditions.
12/19/2017 1:12:56 PM
American Airlines is a cautionary tale when it comes to scheduling. But with the right processes and technology in place, call centers can get scheduling right.
12/19/2017 12:47:46 PM
Sunrise Communications AG of Switzerland is employing the AudioCodes One Voice portfolio to power its Microsoft Skype for Business Unified Communications solutions.
12/19/2017 12:01:53 PM
NICE announced the regional launch of NICE Uptivity in India, and in the same breath a new partnership with Brightstar India - a mobile device and IT infrastructure company - to support the Uptivity launch. With the newly minted partnership and product launch, NICE will see an enhanced presence in the Southeast Asian market.
12/19/2017 11:48:32 AM
Canadian government officials have been working to bridge the digital divide. Ontario's government has been funding an online learning center in Parry Sound in the province. And the Government of Canada in October allocated more than $4 million to improve Ontario's high-speed internet access.
12/19/2017 11:42:58 AM
The Federal Communications Commission's plan to undermine the principle of a free and open internet has attracted criticism from millions of internet users. The commission's chairperson, Ajit Pai recently published an op-ed supporting the proposal. His arguments have been called out by many people on social media.
12/19/2017 11:35:16 AM
Industry leaders join top internet of things event to discuss the impact IoT solutions on enterprise-level healthcare, patient care, supply chain, insurance and pharmaceutical operations.
12/19/2017 10:59:56 AM
Pelorus Associates announced Verint as the global leader for contact center, back office and branch applications in its recently released report Understanding the Global Market for Workforce Optimization Solutions.
12/19/2017 9:58:59 AM
This week, SD-WAN Expo sponsor Aryaka announced its first EMEA Edition of the State of SD-WAN Connectivity report, revealing much in the way of insight into WAN performance. Most notably, up to 20x better performance using SaaS and cloud applications when using a private network-based SD-WAN versus public Internet.
12/19/2017 8:49:44 AM
Cambium Networks employs Gemalto Sentinel RMS to make its wireless solutions more attractive, affordable, and resilient. The new ePMP Elevate solution is software-based, which means no truck roll is required.
12/18/2017 5:27:14 PM
The Federal Communications Commission has succeeded at striking down net neutrality. So what's next? Next, we're likely to see an array of legal challenges.
12/18/2017 5:18:51 PM
Norway has the world's fastest average mobile download speeds - at 62.66mbps. Singapore delivers the highest average downstream fixed broadband rates - at 153.85mbps.
12/18/2017 4:11:32 PM
ConvergeOne announced it has acquired Kansas-based IT consulting group, Alexander Open Systems (AOS). As of today, AOS will officially be known as AOS, a ConvergeOne Company.
12/18/2017 4:04:30 PM
Today, IDC Canada singled out a handful of Canadian firms developing AI-enabled interaction solutions, labeling Zoom.ai, Flybits, Fluent.ai, finn.ai and Element AI as IDC Innovators. To earn this moniker, a company must display cutting edge tech, new business model or unique approach to solving an existing issue.
12/18/2017 3:34:16 PM
New Contract to Help U.S. Naval and U.S. Marine Forces Transform, Modernize Operations
12/18/2017 1:39:35 PM
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