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Call Centers can come in quite handy when it comes to helping businesses calm as well as retain angry customers.
9/1/2017 2:05:29 PM
GSA Business Development explains that with training, the correct tools, and advanced planning, organizations can position their telemarketers - especially the new ones - for greater success.
9/1/2017 1:36:51 PM
Even in businesses where recordings are mandated, their uses can extend beyond simply storing them for compliance with local and national regulations and standards. Sometimes, they can become a customer service asset.
9/1/2017 1:23:43 PM
Targeted questions and role play are the most effective ways to assess call center agent candidates.
9/1/2017 12:40:50 PM
Businesses are now moving to cloud for communications and collaboration needs to better develop and enhance their companies.
9/1/2017 12:37:13 PM
Billing has become core to the value of products. It can serve as a competitive differentiator, a way to grow new revenues, and a tool through which to strengthen customer relationships.
9/1/2017 12:30:25 PM
NCAA rules regarding communication make it critical that institutions have equally strong call accounting and monitoring systems in place.
9/1/2017 12:26:48 PM
Targeted questions and role play are the most effective ways to assess call center agent candidates.
9/1/2017 12:00:00 PM
Qualcomm Technologies, has introduced its new Cellular Vehicle-to-Everything (C-V2X) commercial solution for Autonomous and Connected cars, based on 3rd Generation Partnership Project (3GPP) Release 14 specifications for PC5-based direct communications.
9/1/2017 11:40:06 AM
Early yesterday morning, a lightning strike knocked out power for 50,000 residences and businesses in Colton, California. As if the mere loss of power wasn't bad enough, temperatures have been in triple digits and expected to hit 107 degrees during the day.
9/1/2017 11:34:37 AM
Those with Parkinson's Disease will now have the option of no longer having to leave their home to receive quality neurological care thanks to telemedicine.
9/1/2017 11:33:26 AM
According to a recent announcement, Oracle and Mitsubishi Electric Corporation will be working together to develop an Industrial Internet of Things (IIoT) platform for smart factories.
9/1/2017 11:04:38 AM
Americans are aging and technological advances, especially in the age of the IoT, present exciting opportunities to address the needs of the booming senior population while keeping costs under control.
9/1/2017 10:39:38 AM
New CalAmp SaaS solution blends insights and intelligence from diverse data points for comprehensive view of mobile assets, connected workforces and integrated supply chains.
9/1/2017 10:31:23 AM
PFP Cybersecurity, a developer of embedded cybersecurity solutions for IoT devices, will present IoT Security - Power Analysis and AI at the ST Developers Conference.
9/1/2017 10:19:59 AM
Delta Air Lines has decided to implement video chatting when it comes to taking some customer service calls.
9/1/2017 9:44:22 AM
Charter Communications has settled with Missouri in regards to alleged no-call violations after supposedly breaching state/federal laws.
9/1/2017 9:32:37 AM
Arsenal look set for a cracking 2017/2018 season, with more drama to unfold in the January transfer window. Hopefully, they give the fans something to cheer for and a successful return to the Champions League.
8/31/2017 5:39:40 PM
Some old devices can be worth a small fortune these days, and we plan on showcasing a few below so you can find out their extraordinary value.
8/31/2017 5:22:44 PM
There are certain technical things that you need to know to earn money. For that, either you have to do some courses, or learn some skills.
8/31/2017 5:09:20 PM
In this episode IoT Time Podcast, Ken Briodagh, editorial director at IoT Evolution (iotevolutionworld.com), sits down with Richard Moulds, General Manager, Whitewood
8/31/2017 3:24:52 PM
The latest release of Comverg's conferencing app expedites call setup, integrates with Slack, does automatic recording, and supports mobile chat and file sharing.
8/31/2017 3:02:11 PM
Panopto and Zoom have integrated their offerings to make video more searchable.
8/31/2017 2:52:15 PM
Sennheiser is offering some special new perks for its reseller partners.We're looking to assist our dealers and resellers in meaningful ways, so they can offer premium audio solutions as part of an overall unified communications environment at even higher margins, said Dawn Birr, channel manager for Enterprise Solutions at Sennheiser.
8/31/2017 2:41:21 PM
Summit agenda to focus on internet of things case studies and success stories for the enterprise.
8/31/2017 1:25:03 PM
India's Ecosmob Technologies Private Ltd. has been promoting an array of VoIP-based open source business communications development services aimed at small and medium enterprises.
8/31/2017 11:46:34 AM
Most Houston area data centers are in good shape at last look.
8/31/2017 11:44:03 AM
Active call monitoring allows emergency service organizations to prioritize calls for help.
8/31/2017 11:38:44 AM
BroadSoft is embedding Dubber call recording technology in its BroadSoft Business unified communications as a service.
8/31/2017 11:32:06 AM
Ethernet data center switch sales had a stellar showing in the second quarter, according to Crehan Research.
8/31/2017 11:08:15 AM
Aquantia says there's a gigabit Ethernet bottleneck - and that bottleneck is tightening.
8/31/2017 10:54:57 AM
Companies that sell hardware need to figure out how to drive more value through software. And software companies need to make sure they're providing their customers and partners with optimal experiences.
8/31/2017 10:44:53 AM
To be effective with content marketing, you have to do more than just put generic content out there. That means putting your thoughts, feelings, and opinions in the public eye.
8/31/2017 10:37:18 AM
Htek, a designer and manufacturer of enterprise VoIP phones and gateways, has just announced that it is moving to improve is UC900 line of VoIP phones further by entering into an interoperability partnership with Epygi Technologies., Ltd.
8/31/2017 9:51:14 AM
With 5G on the horizon, smart cities and autonomous vehicles following shortly thereafter, this year's show is expected to impress and we're excited to be part of the remarkable event.
8/31/2017 9:48:14 AM
The global industrial Ethernet/IP market will experience compound annual growth of nearly 17 percent between this year and 2021, according to Technavio.
8/31/2017 9:27:59 AM
Australia's Symbio Networks has launched a sub-wholesale offering to provide MVNOs with more flexibility.
8/31/2017 9:21:10 AM
Rohde & Schwarz just announced enhanced versions of its Over-the-Air test systems that address 5G millimeter wave environments.
8/30/2017 7:01:13 PM
ECI Telecom recently unveiled its Hybrid Virtualization Platform.
8/30/2017 6:55:40 PM
Cloudian and Skymind Inc. have joined forced to create data management solutions.
8/30/2017 6:53:13 PM
PacketFabric is now operating out of Telehouse's data center on Staten Island. And by the end of the year it will be up and running at the company's other U.S. facilities.
8/30/2017 6:49:33 PM
In a recent release, BASF and SAP have announced the start of a project at BASF's Ludwigshafen site to evaluate digital collaboration among business partners in the domain of engineering and maintenance
8/30/2017 2:29:23 PM
In a recent announcement, Schneider Electric, the global energy management and automation provider, has made public its new contract to provide comprehensive process automation systems, solutions and services to Dangote Oil Refinery, a subsidiary of African business conglomerate Dangote Group.
8/30/2017 2:16:13 PM
Many companies employ human call initiators (HCI) but are they also considered Automated Telephone Dialing Systems (ATDS)? Judges are ruling that they may not be one and the same.
8/30/2017 2:14:09 PM
Kerlink, a developer of network solutions for the Internet of Things (IoT), and Stream Technologies, the company behind the IoT-X connectivity management platform, have announced the integration of their solutions to provide end-to-end LoRaWAN connectivity solutions for their expanding international customer bases.
8/30/2017 2:07:01 PM
The ultimate goal is to create one of North America's largest cloud service providers as well as a 100 percent Internet protocol-based network.
8/30/2017 2:06:49 PM
Fingerprint sensors are becoming a key feature for authentication - not only for unlocking devices and apps, but for access to services, payment authorization, and effectively anything that once required a password.
8/30/2017 2:02:33 PM
Meta Summary: Russian cybercriminals have learned that VoIP services can help them scam the system thus leading to fraudulent activity.
8/30/2017 1:39:56 PM
ADTRAN has introduced its Mosaic Cloud Platform, a control and orchestration solution for the company's Software Defined Access architecture.
8/30/2017 1:32:38 PM
The universal communicator is not just another point solution for communication, but an entire ecosystem of utility - an all-in-one platform that solves app-overload, inbox-overload, notification-overload, account-overload.
8/30/2017 1:19:58 PM
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