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Expressing empathy via a telephone is extremely hard as opposed to face to face contact. Discovering acknowledgment statements that will make the exchange sound authentic and less robotic enhances customer service, ensuring a positive outcome.
10/27/2017 2:09:13 PM
GeoSpace Labs and Aeris are working together to help North American companies ensure compliance with federal safety regulations through IoT.
10/27/2017 1:56:41 PM
This week, DMG Consultings LLC's new 2017/2018 Speech Analytics Product and Market report was unveiled, with Verint Speech Analytics earned perfect scores in seven of categories explored in the research report.
10/27/2017 1:54:43 PM
In a recent blog post on its ThingSpace community, Verizon Gives top tips for IoT developers
10/27/2017 1:50:16 PM
Contact centers experience extremely high attrition rates. Here are several tips for increasing retention and building long-term business value in your contact center.
10/27/2017 1:50:08 PM
AT&T has recently released the details of its $2.8 billion investment from 2014 to 2016 in the Atlanta, Georgia area wireless and wired networks.
10/27/2017 1:14:16 PM
IoT development platforms will have to improve in response to current challenges and trends facing this revolution of smart devices.
10/27/2017 1:02:07 PM
Small cell technologies like LAA and MulteFire have created an opening for cable companies like Charter. And Rethink Technology Research says that could be the undoing of mobile network operators.
10/27/2017 12:47:37 PM
When StubHub was founded in 2000, it revolutionized event ticket buying. It made it possible to get front row seats to an otherwise sold out show.
10/27/2017 12:45:43 PM
This week, CaaS provider Voxbone unveiled a new partnership with Gridspace to integrate the Gridspace AI capability into the Voxbone platform as a nice expansion to Voxbone.ai, its voice analytics service.
10/27/2017 12:43:38 PM
Carnival Cruise Line and Maritz Motivation Solutions announced the launch of Carnival's employee recognition program, myRecognition, on the Maritz CultureNext platform
10/27/2017 12:16:33 PM
Jumio Corporation announced the launch of its Trusted Identity as a Service platform in response to increasing online threats, enhanced sophistication of fraudsters, and high-profile cryptocurrency hacks.
10/27/2017 11:46:28 AM
Scrambl3 aims to avoid security flaws and backdoors present in other phone systems and networks, including VoIP networks and encrypted mobile apps.
10/27/2017 11:39:39 AM
A Southeastern-based insurance claims adjustment company selected Fusion for its turnkey contact center solutions. The claims company required a quick turnaround from the cloud communications provider, and Fusion delivered - resulting in a three year contract.
10/27/2017 11:18:38 AM
Software subscriptions can provide customers with more flexibility, and suppliers with better profits. This morning, Cisco introduced wireless software subscriptions. That followed the company's earlier move to sell its Catalyst 9000 series switches with a software subscription.
10/27/2017 11:14:59 AM
There is an urgent need for financial institutions to revamp their operating models by introducing modern digital technology in their lending operations.
10/27/2017 10:05:21 AM
Here are some of the cool new trends to watch out for in 2017 and how they are going to change the market.
10/27/2017 9:55:03 AM
This week, 888VoIP, Edgewater Networks, and CloudCo announced a partnership to offer Cloud2Edge Complete. This subscription-based bundle of services and tools is everything required to perform advanced network management and monitoring.
10/27/2017 8:59:43 AM
Today, StarLeaf announced that it is the first manufacture to successfully complete interoperability testing with Microsoft Teams. Microsoft's new chat-based solution in Office pairs perfectly with StarLeaf's GTm suite of systems, putting StarLeaf in the lead pack for those jockeying to deliver compatible solutions for the new Microsoft product.
10/27/2017 8:56:59 AM
This week, USAN announced the availability of its Visual IVR for Amazon Connect on the AWS Marketplace. The cloud contact center solution easily integrates with USAN's IVR, making self-service a more prominent and effective option for businesses and customers to interact.
10/26/2017 3:55:34 PM
Technology has been the driving force behind every sphere of life. How can we expect the healthcare sector stay away from what has been the universal phenomenon? If you can check the increased rate of innovations that are being observed in the healthcare and associated fields, you will definitely come to know about the degree at which the technology has affected the innovations in the sector.
10/26/2017 3:52:03 PM
Today, the MSP space saw a bit of a shakeup. Vista Equity Partners is purchasing Datto, and merging it with Autotask, bringing together two of the market's preeminent managed services platforms and pairing leading IT and data protection expertise and offerings.
10/26/2017 1:48:24 PM
As Voice-over-IP (VoIP) telephony grows more and more popular it encounters closer regulation from both the federal and state bodies. The landscape is changing rapidly and VoIP providers must be increasingly vigilant to comply with regulatory changes and avoid legal action.
10/26/2017 1:44:34 PM
Arkessa has entered into a strategic alliance with Iotic Labs to promote Smart Cities with a specific focus on Transport, Buildings and Facilities Management.
10/26/2017 11:54:38 AM
This week, AudioCodes and RedSky announced a newly minted partnership, which is aimed at delivering RedSky E911 calling in hosted IP environments. AudioCodes is enabling this functionality via the integration of the RedSky Horizon Mobility system with the AudioCodes 400 HD series IP phones and SBCs, with the initial release geared toward BroadSoft BroadWorks environments.
10/26/2017 11:51:43 AM
For small and medium businesses, beacons are a uniquely practical trend.
10/26/2017 11:28:40 AM
Leading Internet of Things event highlights the trends, case, studies and complexities of IoT enterprise operations in Orlando, Florida.
10/26/2017 10:48:56 AM
Keynote faculty features nearly 30 leaders in the fields of 5G, IoT and AI, across several key vertical markets.
10/26/2017 10:33:45 AM
More than 70 Innovators in Fog Computing are set to take the Stage at Fog World Congress October 30 - November 1 in Santa Clara.
10/26/2017 10:14:16 AM
Oracle study says in-application communications are key to delivering better customer experiences and business growth. In-application communications are key to delivering better customer experiences and business growth, a new study from Oracle Communications suggests.
10/26/2017 8:58:08 AM
In 2018, we predicted the cost of each stolen record may skyrocket to $250 while the total organizational cost of a data breach could get as high as $8 million.Companies may recover from financial and reputational damage if they have the deep pockets needed to fight lawsuits, fines and bad press associated with such breaches but in the rapidly changing world of technology you can't even blink or you might miss something.
10/25/2017 9:22:36 PM
This week, Beesion Technologies announced a partnership with Greencastle Associates Consulting. Beesion is best known as a low-code telecom software firm, and this dynamic duo is taking on the role of educator to enlighten customers as to best practice in adopting and adjusting to operational changes coming as a result of a Beesion rapid software deployment.
10/25/2017 4:32:12 PM
The Cloud Native Computing Foundation has significantly expanded its membership. Newcomers include Bloomberg and Morgan Stanley, GitHub and GitLab, Qualcomm and Zendesk, Reddit and The New York Times Co, and 22 others.
10/25/2017 4:03:07 PM
PalmID from Redrock Biometrics, which uses palm images for device authentication, could be an alternative to passwords and PINs for financial transactions.
10/25/2017 2:43:35 PM
For decades, science fiction films and novels paint artificial intelligence (AI) as a technology meant to doom us all. From 2001: A Space Odyssey, to The Terminator and iRobot, the threats depicted are unsettling to say the least. Thankfully, these are just stories. Today, AI is growing in prominence as a means to improve operations overall, whether it's the data center or the contact center.
10/25/2017 1:50:52 PM
Windstream's SDN Orchestrated Waves - aka SDNow - service is now available in 50 markets. This is a high-speed optical wave service based on software-defined networking technology.
10/25/2017 12:19:17 PM
Ciena calls Orange vCDN trial, in which Akamai was also involved, an industry first. The service provider worked with Akamai and Ciena on this vCDN effort, as Kevin Wade noted in a recent Ciena blog.
10/25/2017 12:06:33 PM
TMC announced AireSpring has signed on as a gold sponsor to SD-WAN Expo being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida.
10/25/2017 12:00:37 PM
TMC and Crossfire Media today announced the IoT Evolution Security 4.0 Conference is accepting speaking proposals through Friday, October 27, 2017. This event is collocated with IoT Evolution Expo and being held January 22-25, 2018 at Disney's Contemporary Hotel in Orlando, Florida.
10/25/2017 11:22:38 AM
The Ethernet switch market continued to grow at a respectable pace - and so did the enterprise and service provider router market, although at a slightly slower rate - in the second quarter of this year, according to IDC.
10/25/2017 11:10:49 AM
Motivating call center agents should be fairly easy. In fact, many managers tend to overcomplicate the motivation process. Many agents are more than willing to participate, especially if the motivator is moving up the corporate ladder.
10/25/2017 10:47:51 AM
This week, OPNFV unveiled OPNFV Euphrates, the fifth platform coming as a result of the project. In broad strokes, OPNFV Euphrates offers Kubernetes integration for the first time, in addition to cross-community continuous integration as well as improved network visibility.
10/24/2017 6:50:41 PM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced the recipients of the 2017 Tech Culture Award. The TMCnet Tech Culture Award seeks to recognize the best-of-the-best work cultures within the technology sector.
10/24/2017 6:11:03 PM
HCS is here to stay, at least for the immediate future. But things could get a bit dicey for Cisco Spark in light of the BroadSoft acquisition. At least that's what comments by Cisco's Rowan Trollope yesterday seemed to indicate.
10/24/2017 6:06:43 PM
Having a well-defined distribution strategy for B2B marketing on LinkedIn can tremendously improve leads and sales. LinkedIn is usually known to be a networking and recruitment social platform.
10/24/2017 4:54:39 PM
This week, Aspect Software announced a new member to its management team, as Tom Davies is the new Senior Vice President of Cloud Operations. Bringing more than 20 years of global cloud solution experience to the table, Davies is ready to dig in and ensure Aspect's cloud solution is effective, reliable resilient in delivering exceptional customer service.
10/24/2017 4:38:08 PM
This week, Japanese telco KDDI announced the arrival of the KDDI SD-Network Platform, which will be available in 37 countries, released in waves starting December 5th. Simultaneously, KDDI unveiled the KDDI Security Cloud that promises more secure cloud services - currently only available to customers in Japan.
10/24/2017 4:23:07 PM
New company SonicCloud has launched with more than $4 million to help people hear better, from seed investors including Ian Hogarth, Bob Bozeman, and Sean Hayes.
10/24/2017 3:46:24 PM
Compressed air hardware isn't the first thing that comes to mind when discussing the Industrial Internet of Things (IIoT), but it's another system that has much to gain from IIoT integration.
10/24/2017 3:19:02 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with E.J. Kenney, consumer products industry leader at SAP, to talk about the recent SAP consumer products survey.
10/24/2017 3:09:48 PM
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