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Tech company behind Israel's Iron Dome missile defense command and control system expands reach of its IIoT products to U.S. power utilities
10/24/2017 2:23:45 PM
Ericsson and MTS, the largest telecommunications operator in Russia, have agreed to upgrade the MTS network.
10/24/2017 2:14:50 PM
Protecting your organization's or business's IT system against cyber attacks and possible breaches is of the utmost of importance.
10/24/2017 1:25:24 PM
This week, CallCabinet announced multi-language support for Atmos, its cloud-based call recording solution. In adding multi-language support, customers can navigate the Atmos User Interface in any language. This makes for a nice fit for multinational customers with regional compliance requirements to meet.
10/24/2017 12:09:52 PM
TMC announced 84 companies have signed on to sponsor and exhibit at ITEXPO, held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida.
10/24/2017 11:58:17 AM
Digi Acquisition Doubles Subscribers, Cementing a Leadership Position in Real-time Temperature Monitoring and Task Management Solutions
10/24/2017 10:51:16 AM
The OpenFog Consortium and the IEEE Communications Society recently announced the Fog World Congress, a multi-day conference and exhibition on fog computing and networking, which will take place October 30 to November 1 at the Santa Clara Marriott, in California.
10/24/2017 10:33:31 AM
Recently, IEC selected a number of Ciena solutions to empower IEC to build and deliver secure high-speed broadband services for private overlay network as IEC continues its business growth initiatives. With the deployment, IEC is investing in 100G and OTN to ensure network resiliency and keep service disruption to a minimum.
10/24/2017 8:55:56 AM
As the holiday season is quickly approaching, businesses are eager to start selling goods. Beware of shady telemarketing practices, though.
10/23/2017 6:52:37 PM
Today, SingTel announced the arrival of Singtel Managed Software-Defined Branch (SingTel SD Branch). This highly scalable and pocket-friendly solution allows for a company to manage virtualized network functions for existing offices as well as new offices.
10/23/2017 4:53:52 PM
Unified communications is all about improving workflows to enhance productivity. But different types of businesses have various kinds of workflows. So some UC solutions providers deliver specialized offerings to meet the needs of specific industry verticals.
10/23/2017 4:51:10 PM
Not long ago, customers that needed to speak with a company sales or service representative had two choices: physically go to their location (in the case of retail, utilities or service businesses) or call a 1-800 number.
10/23/2017 4:39:12 PM
Nextiva announced it has received the Enterprise VoIP Company of the Year award from Mobile Breakthrough, recognizing its Nextiva Office UCaaS Suite.
10/23/2017 4:36:44 PM
The $1.9 billion that Cisco is paying for BroadSoft sounds like a lot of money. But unified communications analyst Jon Arnold says it's a small price to pay given what's at stake.
10/23/2017 4:32:55 PM
Avaya announced that integrated media company, TMC, named Avaya Oceana the 2017 Contact Center Technology Award winner.
10/23/2017 4:02:19 PM
Zumigo Assure is a cloud-based global location and identity SaaS platform that works with financial institutions to prevent fraudulent transactions.
10/23/2017 3:34:41 PM
The cloud was once a curious proposition, but today it is the foundation of communications for the foreseeable future. The pocket-friendly, high-performing and highly flexible technology is taking the business communications norm and turning it on its head.
10/23/2017 3:23:11 PM
The Invictus Games recently took place in Toronto, Canada, and the U.S. Team sported a new wearable technology
10/23/2017 3:17:13 PM
Sierra Wireless has announced its upcoming AirLink Connection Manager (ACM) 2.0 VPN appliance for vehicle networking use cases for Police applications.
10/23/2017 2:11:58 PM
Today, Serenova announced the purchase of TelStrat, a provider of workforce management, analytics, quality and call recording solutions, which fits perfectly into Serenova's mission of enabling simpler, brighter customer experiences. Now plugged into the Serenova portfolio, companies gain access to a robust set of workforce engagement and optimization tools.
10/23/2017 2:00:13 PM
MSPs are quickly gaining shares of SMBs and large enterprise IT budgets. A 2017 study conducted by AMI-Partners showed that MSPs are expanding tech and business solution offerings.
10/23/2017 1:57:38 PM
Mocana will support the new Platform Security Architecture (PSA) framework from Arm, which is a set of threat models and security analyses, with common hardware and software architectural specifications, for connected devices.
10/23/2017 1:54:25 PM
TMC announced, vXchnge has joined ITEXPO as a gold sponsor and MSP Expo as a platinum sponsor. The two events are collocated and taking place February 14-16, 2018.
10/23/2017 12:42:38 PM
Cisco today announced a plan to buy BroadSoft for $55 a share, or $1.9 billion.
10/23/2017 12:26:11 PM
We wondered, are most recent IoT deployments LoRa-based Interestingly the answer is a resounding no.
10/23/2017 10:37:56 AM
We'll be talking about new data center requirements and solutions - and how they can enable digital transformation - in this week's webinar Transformation - The Enterprise Strikes Back.
10/23/2017 10:35:37 AM
Teledyne LeCroy Inc. has come out with a protocol analysis system called the SierraNet M328Q. This is the latest in the company's line of SierraNet Fibre Channel and Ethernet test tools.
10/23/2017 9:05:17 AM
Whole Foods Market has resolved the cybersecurity incident announced on September 28, 2017, involving unauthorized access of payment card information used at certain venues such as tap rooms and full table-service restaurants located within some stores.
10/21/2017 6:48:00 PM
Contact Center Solutions did not have a shortage of excitement at all. It was a week filled with news and introductions but just in case you missed any of the action, we have you covered with the Week in Review, from top to bottom.
10/21/2017 7:00:00 AM
The world of Unified Communications experienced a lot of interesting happenings this week. In case you missed any of it, we have your complete week in review right here, all wrapped up nice and neat.
10/21/2017 7:00:00 AM
People aren't as patient as they used to be. The widespread availability of connected technology has trained us to expect quick results. So when things are fast and easy, we tend to move on quickly to the next thing.
10/20/2017 6:19:11 PM
Adoption of unified communications as a service is strong. And RingCentral, 8x8, Mitel, BroadSoft, and Vonage are the leaders in this solution category.
10/20/2017 5:57:24 PM
When turnover results from poor customer service, the entire customer service organization, including solution vendors, comes under fire. Of late, a prevailing resultant trend is the idea of moving from a traditional contact center to a cloud-native architecture.
10/20/2017 5:56:12 PM
Masergy's cloud-based unified communications solution has been verified as interoperable with GE's Centricity health care software. And Masergy is now a member of GE Healthcare's Centricity Partner Program, which launched in May of last year.
10/20/2017 5:55:24 PM
MiaRec announced a new cloud call recording and interaction management solution for service providers who utilize BroadSoft Business BroadWorks call control platform.
10/20/2017 5:43:48 PM
CNCF named ZTE Corporation as its newest member this week, joining the foundation as a Gold Member ready to aid in sustaining and integration open source technologies like Prometheus and Kubernetes. Per recent research from Forrester, Chinese companies will play a major role in the cloud era.
10/20/2017 5:40:30 PM
Antlion Audio announced its latest offering, ModMic Business, its first business-focused offering - it turns all headphones into high-performance VoIP headsets.
10/20/2017 4:57:32 PM
Nuvias announced it will distribute Lifesize's cloud-based audio, web, and videoconferencing technology across EMEA. Lifesize offers integration plug-and-play HD camera systems, HD phones along with a simple cloud-based collaboration system.
10/20/2017 4:25:23 PM
Avella unveiled NurseConnect, a new patient support program with the aim of educating and engaging those managing health conditions with specialty drugs. Leveraging an omnichannel approach, Avella's nurses remain in contact with patients via video, text, voice and screen sharing.
10/20/2017 4:14:26 PM
Senior citizens have become a prime target of fraudulent activity. A bill signed by President Trump aims to protect that demographic.
10/20/2017 4:06:06 PM
Uniserve recently announced the acquisition of not one or two, but three new wholesale partnership agreements, which amount to a tripling in client volume and an immense expansion in terms of geography.
10/20/2017 4:05:10 PM
Sales can be hard to execute in a call center. Here are a few ways to enhance sales performance in a call center while ensuring high retention rates.
10/20/2017 3:52:58 PM
With all of the efforts to prevent fraudulent activity, it can get a little overprotective to the point where good transactions are being rejected. In 2016, $493 billion worth of positive transactions were blocked by anti-fraud technologies based on false positives.
10/20/2017 3:38:58 PM
This week, Duo Security announced enhancements to the Duo Mobile app aimed at upgrading legacy perimeter-based defense to protect firms from unauthorized devices and attackers. The Duo Mobile App is gaining three major enhancements; let's unpack them.
10/20/2017 2:05:07 PM
Dell is helping AeroFarms monitor growing conditions, perform analytics and identify harvest quality.
10/20/2017 1:40:48 PM
Netradyne will launch DriverStar, a new feature that alerts fleet safety managers of good driving by commercial drivers.
10/20/2017 12:40:53 PM
Qualcomm Technologies and Mercedes-AMG Petronas Motorsport will extend their partnership to develop and test wireless for Formula One.
10/20/2017 12:30:13 PM
BT selected AudioCodes Mediant session border controllers (SBCs) for its network. AudioCodes enables enterprises and service providers to migrate to all-IP voice networks, and will provide on-site deployment for existing communications platforms to easily and quickly connect to the BT network.
10/20/2017 12:25:31 PM
This week, TrueConf announced it is moving to ultra high definition videoconferencing. HD video calls replicate real-life conversations with mimics, emotions and gestures.
10/20/2017 12:00:03 PM
Masergy announced its global UCaaS was chosen to join GE Healthcare's Centricity Partner Program and will integrate with the Centricity software suite.
10/20/2017 11:28:43 AM
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